Holiday Inn Rochester-Chatham by IHG

Convenient to other nearby locations, staff extremely friendly and helpful 10/10 for your staff

You really really need desperately to do something about your entrance. The stairs down to the reception and rooms is so so bad, why can you not put a ramp there or do something, I'm elderly and I had awful trouble getting my luggage into the hotel, and I have stayed 4 times and complain each time how awful the setup is !

Our stay was made genuinely enjoyable thanks to the friendly and helpful staff throughout the premises. On our first day, when we arrived late for breakfast, Bali assisted us with kindness and practical advice that helped us throughout the rest of our visit. The room was comfortable and well‑designed, with just the right amount of space for our luggage and for us to relax. The beds were cozy with plenty of pillows, and having a small fridge in the room was a pleasant and very useful surprise. Overall, it was a comfortable, welcoming stay with thoughtful touches that made a real difference.

Steps down to the room at the end, for someone like me who has back issues and trying to lug a suitcase proved to be quite awkward.

Very nice place and super helpful staff. Thank you 🫶🏻

I liked the breakfast, the housekeeping staff and the reception team. They were friendly and helpful.

The breakfast could have more options, they said you can order pancakes, but the 3 occasions I asked, it wasn’t available. I found out 3 days in that you could ask for omelettes by chance when another guest was being informed, however, no one had told me that. One of the night managers came to my door that she had received complaints from guests below us that there was a lot of jumping, stomping, shouting etc. in fact as soon as she said that, I opened my door wide for her to see my toddler watching Danny Go and dancing along, so I with a smile, informed her that that was the little culprit but I would stop her now. Without a smile or any sense of friendliness or politeness, she proceeded to inform me that if it didn’t stop, we’re going to have to leave the property and our booking cancelled. I was shocked, I had to express my disappointment that you were going to evict me and my 2 daughters at 9pm after coming to just inform me, it’s not like you had said something before and we didn’t listen, then she tried to change her approach and was trying to empathise that she understands how kids can be etc. I was shocked for a hotel advertised as family friendly. You should have put us on the ground floor if you didn’t want kids moving around In the rooms and the floors were creaking just from walking. Another thing I didn’t like is where all their premium rooms were located, it’ll take at least 5mins from our door to get downstairs. The walk is long and there’s a set of stairs too, with our luggage and stroller, it wasn’t convenient