Le Fitz Roy, a Beaumier hotel

We’ve stayed at half a dozen higher end hotels in Val Thorens. This is the best we’ve stayed at. Higher standard of everything. Staff are exceptional.

The rooms, the staff.

Location

Very expensive

We enjoyed a fabulous 3 night luxury stay. Perfectly located centrally with its own ski rental/shop and ski in ski out.. There’s a lovely relaxed ambiance everywhere throughout the hotel. An amazing welcoming greeting on arrival which set the tone for our stay, tour of the hotel facilities, and complimentary upgrade. First time in Val Thorens and we could not have wished for better service or experience. Arrived by car and valet parking took care of it and our mountain of luggage. Everything easy here. Cannot recommend Le Fitz Roy and its team highly enough.

Nothing!

The staff at the restaurant, the bar, and the reception appeared unprofessional. We repeatedly had to ask for basic things, as requests were often forgotten or mixed up. At the reception, staff members consistently lacked answers even to the most basic questions and repeatedly had to consult a senior manager to understand how to proceed. Overall, the service gave the impression that there is no coordination between different hotel departments. Even within the same area, staff seemed unaware of processes and responsibilities, which significantly affected the quality of service. There appeared to be sufficient staff for the size of the hotel; however, the underlying issue seemed to be inadequate training and poor internal communication rather than understaffing.