Le Val Thorens, a Beaumier hotel

Location and convenience

Na

Excellent location to ski in and out, closest to the Pioneers chair which is especially useful if you plan to explore the 3 valleys. The staff were excellent, checking us in with a smile at 3am when we arrived and going above and beyond to jump start our hire car on our last day which allowed us to ski and make our flight.

We stayed right at the end of the season and the ski room could really do with some air fresheners!

The location is exceptional both for ski in - ski out and is centrally located for shopping and restaurant access. The staff is excellent, great concierge services, comfortable room and premises. Nice breakfast, good fondue restaurant on site, ski shop in the hotel entrance is convenient.

Ski room experience can be improved. The room has a bad odor, lockers are very narrow, and only water is offered. I would have expected coffee and some snacks. Though the hotel is ski in-ski out, access to and from the ski room is very narrow and can be steep due to snow. The gym is very small and limited in equipment.

+ the Location is excellent, very central + the interior design is beautiful + the staff at the hotel is very kind and friendly + very nice view from the rooms that have a view + Diptyque amentinies in the room

- The prices are ridiculous, we paid over 1300€ for three nights (including a bid upgrade) and had a superior family room. It really wasn’t a special room by any means, very small. The room was super dusty as well. - The windows in the rooms are quite old so you hear a lot from outside if there’s a party. I do have to say there were only parties during the day which was okay. I don’t know how that is on weekends though. - Anything extra is overpriced too. Think 9€ for a minibar beer or 10€ for a water in the restaurant. I ordered a Parmesan salad (stated as a main dish in the restaurant menu) for 16€ which was literally lettuce with some Parmesan - absolutely nothing else, not even dressing. - Communication with the staff before arrival was horrible. We had some difficulties with our booking, wanted to extend, the hotel said to extend on booking.com where they then denied the extension and basically forced us to book through them. When we needed other info before arrival they sometimes didn’t respond to e-Mails or only when we sent a second follow up email asking for an answer. The lack of smooth and efficient communication made me invest hours before arriving just to get answers from them. All in all Le Val Thorens is a soulless, mediocre place to stay. I really wanted to love it as it seems like such a good place, but unfortunately our experience was anything but amazing. It’s one of those places where a lot of money has been put into appearance but none into customer experience. I hope they will work on the way they communicate with customers and get their price-performance ratio right. That being said, I barely ever write „bad“ reviews but I simply felt like the hotel didn’t put any effort into making up for the bad experience we had already before checking in.