Tocuyeros Boutique Hotel

The hostess Marillia was excellent at advice and help at the start and before our stay. The bedroom was immaculate and comfortable beds. Very helpful staff with other requests. Delicious breakfast and dinner. Spot on location for touring Cusco

Breakfast and dinner were a little slow. The rooms took a while to get warm in the evenings but did get there in the end.

Location, beautiful and perfect! Customer service, superb! Food, wonderful!

None.

Hot water was consistently very good, staff help with luggage, breakfast suited us with eggs cooked to order and a basket of toasts (wish I had a chance to try pancakes or a waffle too) and good americano, laundry service was quick and effective, helped with transfers when leaving hotel, beds were comfortable and there were extra blankets. Glad for the efforts to move me from a water damaged room that smelled terrible but irritated they thought it was ok to try to put me there for a 4 night reservation.

Due to a smelly water leak with neighboring property in the room I booked, had to stay in 3 other rooms (mix of upgrades & downgrades) in 5 nights - two had bathroom plumbing issues, heat only available 6pm-6am, no heat at breakfast, one message I sent to try to get a transfer from bus station was not responded to and we had difficulty finding a safe ride late at night (then cell service wasn’t working to get Uber despite being fine when we were in Cusco initially). Towards the end offered on-site restaurant dinner as compensation but it didn’t work in our remaining schedule.

The hotel is well situated. It is close and walkable to everything. At the same time, it's tucked inside a bit to be far enough away from the busy streets to be QUIET. The rooms are spacious, isolated from street noise, and the shower and bath setup is very practical (almost Japanese style). Hot water is plentiful here. Conditions are good for a good night’s sleep.

We found the service to be lacking and in need of improvement. Despite a four night stay, we never felt any connection with staff. At no time during our stay did anyone ask about our plans for the day, or offer any hint of interest in our visit (only on the last day were we even asked “how was breakfast?”). Breakfast was generally disappointing. One day the toast bread was fresh and warm, the next cool and stale. Sometimes the coffee was hot, sometimes luke warm. We tried the pancakes and waffles our first day. Pancakes: luke warm. Waffles: cold. Eggs… warm one day, cool the next. The common area self service tea bar was inconsistent in terms of the key ingredient: hot water. Sometimes only warm, and sometimes the pot was just about empty. All of this would have been less disappointing if the staff was more engaging… But they seemed to often be watching something on their phone instead of anticipating the needs of guests. I understand things are never perfect and balancing peak demand time with available staff is not easy, but every other hotel on this trip did an admirable job with similar client to staff ratios. There is more… we were a couple of two. On the night stand was a welcome treat. Chocolate. ONE (small round) chocolate for the two of us to share! There was improvement with breakfast on our last day, as the front desk manager and a different cook attended to us. It was refreshing… when the eggs were ready, the cook delivered them, not waiting for the server to get around to it as they got cold. So, clearly, all of the issues I listed above can be fixed, if there is a desire to do so. I recommend that management evaluate the service model and improve it. This was the most expensive of the nine hotels we used on this vacation, and the service was the most disappointing. And to be clear, I am not talking about “yes sir/no sir, beckon call” type 5-star service as a goal… just simple pleasantries and interest in the job.