Everything, Facilities, staff location

Nothing

Perfect stay for few days relax, fantastic hotel fantastic location fantastic service, , Wincester Christmas Market wonderful,, room was enough big and warm, Very friendly staff..Everywhere clean, good choise breakfast

Clean, big room, great facilities, spa and pool experience excellent, breakfast really good with lots of choice.

Nothing

It all did

A liitle slow of service in the restaurant for the evening meal. However our drinks bill was paid for as compensation.

Nice room and hotel in general.

We were unfortunately bitten by beg bugs, which did negatively impact our stay. The bar and waiting staff were also pretty poor. It seemed like none of them knew what they were doing and it came across as rude sometimes. Some moments of service were pretty comical.

Dinner lacked a good variety of choice Breakfast excellent Bedroom was stuffy and hot as windows would not open very wide

Wider choice of food for dinner Air conditioning in bedroom

Location was beautiful. Comfortable rooms.

We booked way in advance and asked specifically to be all together, which we weren’t. Receptionist couldn’t even find our booking on arrival. Lunch time, a few things we ordered were not available. Then twice they forgot to bring items. Staff just not up to standard of hotel. Found the hotel very hard to navigate as seemed very spread out with wasted space.

Our first room was an adjoining room with a trundle bed as well as a normal bed, very strange and we were not happy. Could hear every word if next door. The second room was much better on the second floor, quiet corridor. Peaceful nights. Nice location on an estate, loads of parking. Bed comfy sweet birthday card and chocolates. Spa masseuse was amazing and the spa staff were generally more helpful. We really enjoyed our surprise treatment from our friends for our wedding anniversary. Breakfast was good, if you got there early.

Not clean at all, dinner expensive, facilities ok but not amazing. Not enough pool beds, tiny changing rooms. Our friends tried to secretly book us a spa treatment but they were told we didnt have a booking. So they had to forgo the surprise to tell us so we could check there was in fact a booking. They managed to book in the end. Not clear about use of the mini bar, cups dirty for tea in bedroom. Toilets needed descaling. front of house quite unhelpful and gave hardly any information unless asked. Our afternoon tea was ok but again everything was dirty, including the teapot. Not clear where you could refill any water bottles. The coffee machine was very temperamental at breakfast. Our first breakfast there they were running out of things like bread and didnt have any muffins left.

The staff were friendly. The outdoor spaces are beautiful.

It was dirty. A cup in the room was dirty, the bedsheet was dirty, the fork at dinner was dirty. The accumulation of all of this made me very uncomfortable. Steam room was dirty (hair balls by the door ) Breakfast was very greasy.

The hotel reception was decorated really nicely. The pool area is nice and we really enjoyed our facials. Sarah was great! Beds were comfy and there was spare pillows. We liked the basic tea / coffee station. Breakfast was nice, and there was a good selection although the coffee machines kept going out of order and had to keep asking staff to restock breakfast items.

The room was pretty basic. The bathroom wasn't as clean as I would like. The shower curtain had some mould, stains and product on it. There was hair and mould in the bath. The bar staff were very slow. Our room was so far away from reception! BEWARE THAT CABS ARE VERY EXPENSIVE FROM THIS LOCATION AS THEY CHARGE YOU FROM WINCHESTER TOWN CENTRE.

Very good breakfast.

Mooie rustige ligging en prima kamer. Goede beddden. Ruime kamer.

Het avondeten was zo slecht (Pub food) dat wij genoodzaakt waren om elke avond vanuit Sutton Scotney naar Winchester te rijden waar verschillende goede restaurants waren. Aangezien wij er 6 nachten verbleven vonden wij dit de grootste nadeel. Juist vanwege hun prachtige ligging zouden zij een goed restaurant moeten hebben.

Grounds were lovely. Pool facilities were nice. Breakfast was ok. Great location to go to Highclere. We’re allowed to pick amazing apples in gardens.

Beds were so not comfortable sadly. Overly soft.

The hotel staff were amazing! Overworked all the time but kept smiling. Had to cope with hotel guests and invaders from the wedding venue’ which was supposed to be separate.

Not really a spa as the facilities were poor and used by external groups. Totally unable to book a spa treatment even a month in advance. Booked for 3 days but bathroom not cleaned on the second day.

Great staff, very friendly. Luxurious hotel. Great spa.

Drinking water in the room would have been nice. The shower door needs to open the other way.

Decent room, good breakfast and the spa facilities were excellent !

Nothing !

I enjoyed the pool, steam room and sauna. The bed was comfortable, breakfast was excellent as was dinner. The staff were all friendly and helpful. The grounds were well kept and attractive.

It was a long walk from reception to the room, but that's a minor quibble.

Beautiful location

Hotel rooms very dirty incl. towels which was extremely disappointing . Staff quite unprofessional and require significant training.

Beautiful countryside location for a relaxing stay.

Coffee dispensing machines at breakfast not working well

Cost.

View from room

Large hotel with plenty of bar, lounge and restaurant space and outdoor terraces. Lovely staff, comfy beds and good shower. All pretty good and a quality hotel with nice food too.

The bathroom was a little small but that’s the property build and can’t be improved, long corridors to get to rooms because it’s a large venue, a little more cleaning here and there in public areas outside.

Breakfast good. We loved the heated chairs by the pool.

In the spa changing room showers the hair conditioner was so bad for my hair I had to wash my hair again immediately. Irritating.

The room was dirty. I had to clean the toilet & sink & dust the furniture

The grubby room

breakfast was good, facilities generally nice

Room smelled of wet feet or shoes (damp) I arrived late to check in and just wanted to sleep so didn’t both putting a complaint through in the evening to change room. Next morning i noticed the shower was really dirty and generally didn’t feel clean. I checked my colleges room to see if standards had generally slipped in the hotel but his room was fresh clean and in much better condition that mine. My room number was 136 i think.

Peaceful , easy to find no

good breakfast and generally good overall. Not easy to find at night and a bit of a rabbit warren

Not easy to find at night and a bit of a rabbit warren Nearest lift to our room not working

Excellent location, peaceful, surrounded by countryside so could hear the birds. Staff very helpful, friendly.

Just a small observation. They have a walk around the lake but because of an abundance of undergrowth and nettles I couldn’t see the lake. It would be great if some areas, maybe by the seats could be cleared so you could see across the lake.

Left early before breakfast time.

Didn’t find bed very comfortable.