Grounds for complaint:
Material Misrepresentation (Private Pool)
The listing advertised a private pool, which directly influenced our booking decision. The pool is in fact public/shared.
Under VRBO standards, listings must be accurate and not misleading. This is a clear violation.
Property Not as Described / Below Acceptable Standard
The house is old, poorly maintained, with visible cracks and signs of neglect. There were flooding issues, impacting normal use of the property.
This does not meet reasonable expectations for a property at this price point.
Undisclosed Safety Hazard
The stairs are unsafe, particularly for children. This represents a material safety concern that was not disclosed in the listing.
Missing Essential Amenity
There is no AC in the TV/lounge area, making a primary living space uncomfortable and inconsistent with the listing presentation.
Price vs. Delivered Value
The property is significantly overpriced relative to its condition, safety issues, and inaccurate description.
While the host, Ricardo, was polite and responsive, the issue is not service. The issue is non-compliance with VRBO’s requirement for accurate representation of the property.
Policy Basis for Refund Request:
Under VRBO’s Book with Confidence Guarantee, guests are entitled to support when a property is materially misrepresented or not as described.
This booking meets that threshold due to:
False representation of a key amenity (private pool)
Undisclosed safety risks
Property conditio
10 / 10
The townhouse is in a good location. Close to restaurants,shopping and highway. I felt safe in the neighborhood. Pool was very good. A/C is good throughout the townhouse. Could use new kitchen pots and pans. Overall a great stay.
10 / 10
Madeleine was extremely helpful, courteous, and answered all questions. We enjoyed the stay and the area in and around the villas was generally peaceful and calm.
The townhouse is in a good location. Close to restaurants,shopping and highway. I felt safe in the neighborhood. Pool was very good. A/C is good throughout the townhouse. Could use new kitchen pots and pans. Overall a great stay.
10 / 10Outstanding·Feb 2026
Madeleine was extremely helpful, courteous, and answered all questions. We enjoyed the stay and the area in and around the villas was generally peaceful and calm.
6 / 10Average·Dec 2025
The beds were comfortable… Room needed a little brightening up with some pictures on the wall. The noise at night from the neighboring restaurant was so loud… I had to turn the television volume up high staff… It’s OK.The pool was clean…
Welcome to Beautiful Boutique House with Pool and Green Areas!
Experience the comfort of this magical place with an unforgettable experience. Located in a friendly Mexican family neighborhood, just 20 minutes from the beach. You can find restaurants, bars, and a supermarket within walking distance. Bus and taxi services are just 2 minutes away on foot.
The house is beautifully furnished with every detail carefully studied to provide guests with standard and quality service and with all the amenities required for a wonderful holiday.
Amenities
Non-smoking
No pets allowed
Family friendly
FAQs
Is parking included with this house?
Parking is not specified as an available amenity at Boutique House Private residence with pool.. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Boutique House Private residence with pool. pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Boutique House Private residence with pool.?
We found 3 amenities for this rental. This includes non-smoking, no pets allowed, and family friendly.
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this house rental
Welcome to Beautiful Boutique House with Pool and Green Areas!
Experience the comfort of this magical place with an unforgettable experience. Located in a friendly Mexican family neighborhood, just 20 minutes from the beach. You can find restaurants, bars, and a supermarket within walking distance. Bus and taxi services are just 2 minutes away on foot.
The house is beautifully furnished with every detail carefully studied to provide guests with standard and quality service and with all the amenities required for a wonderful holiday.
The townhouse is in a good location. Close to restaurants,shopping and highway. I felt safe in the neighborhood. Pool was very good. A/C is good throughout the townhouse. Could use new kitchen pots and pans. Overall a great stay.
10 / 10Outstanding·Feb 2026
Madeleine was extremely helpful, courteous, and answered all questions. We enjoyed the stay and the area in and around the villas was generally peaceful and calm.
6 / 10Average·Dec 2025
The beds were comfortable… Room needed a little brightening up with some pictures on the wall. The noise at night from the neighboring restaurant was so loud… I had to turn the television volume up high staff… It’s OK.The pool was clean…
$$$$
Top rated by guests
9.2Outstanding
(61 Ratings)
"We had a lovely stay, and the host was helpful!! "
Welcome to Beautiful Boutique House with Pool and Green Areas!
Experience the comfort of this magical place with an unforgettable experience. Located in a friendly Mexican family neighborhood, just 20 minutes from the beach. You can find restaurants, bars, and a supermarket within walking distance. Bus and taxi services are just 2 minutes away on foot.
The house is beautifully furnished with every detail carefully studied to provide guests with standard and quality service and with all the amenities required for a wonderful holiday.
Amenities
Non-smoking
No pets allowed
Family friendly
FAQs
Is parking included with this house?
Parking is not specified as an available amenity at Boutique House Private residence with pool.. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Boutique House Private residence with pool. pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Boutique House Private residence with pool.?
We found 3 amenities for this rental. This includes non-smoking, no pets allowed, and family friendly.
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