Unreliable hosts: promised a refund, then made it conditional on a positive review and never paid me
Warning: this accommodation becomes unreliable when problems arise.
At first, everything seemed fine. The hosts even allowed me to check in early, which I appreciated. However, this changed once issues began during my stay. Despite agreeing to a refund (due to two full days of building works I was not informed about), the hosts later told Booking that the refund had been issued. This was not true: I never received any refund from them, and to this day they still have not honoured the agreement. I have screenshots documenting all the conversations.
On my first morning, scaffolding was installed directly in front of the apartment’s large sliding glass windows. As the apartment is on the ground floor and opens directly onto the street, the scaffolding was immediately outside the living area, causing constant noise for two full days while significantly reducing both privacy and the usability of the apartment. The hosts said they were unaware the work had been scheduled because they had missed the building meetings. Regardless, it was their responsibility to know about major works that would affect guests.
Later that day, the water heater broke and leaked into the kitchen. As I was in Salou for work, the owner had to carry out repairs while I was in an important meeting, causing further disruption. The kitchen was left dirty afterward, and I had no hot water that night because the repair could not be completed immediately. The construction noise made the apartment unsuitable for my stay, so I asked to leave early.
The hosts declined but agreed to refund two of my four nights, covering the period of the construction. However:
1 - Shortly before check-out, they changed their position and said they would only issue a partial refund because they wanted me to cover their Booking fees (see screenshot).
2 - They then explicitly stated that they would not refund me unless I left a positive review (see screenshot). Making a promised refund conditional on a positive review raises serious concerns about the reliability of their reviews.
3 - They also informed Booking that they had refunded me, but I never received any refund from them (see screenshot).
I contacted Booking at the end for support, and both Booking and the hosts confirmed the refund again, but the hosts still refused to honour it. I have screenshots of all the conversations. In the end, Booking.com covered part of the refund after the hosts failed to fulfil their agreement. Regardless of what the hosts may now claim, they have never refunded me.
9 / 10
Peaceful well equipped apartment .
The apartment is in a really good location and away from the noise of the hotels on Cap Salou but only a few minutes walk to the coves and restaurants. It is very well equipped even down to the provision of beach chairs and and a parasol. The balcony is larger than it looks in the photo with comfy seating and a hammock. Large swimming pool next door is welcome in the heat. Communication with host was very good too.
The apartment is on the ground floor which means you have people sometimes walking past and cars parked 30 metres in front of you, but it is what it is and the positive aspects of the apartment outweighs this in my opinion.
10 / 10
Blissful November Sunshine Stay
Everything was great.
Communication from the host was friendly and thoughtful
Location - Amazing, right next to a bay full of sun and sea as far as the eyes can see
Very easy to park
Accessible beaches nearby
Cleanliness of the apartment - fantastic
It was out of season so I didn't get to enjoy the resort as most things were closed. But looks like a very nice place for a summer holiday
A beautiful place to experience the weather
Everything was fine
8.3 / 10
Very good
Clean and cozy apartment
All was good. The bedroom for kids are very tiny but we didn't need it
Très bel appartement propre et bien équipé ( la climatisation est un vrai plus )
Sa situation permet un accès en quelques minutes à de très belles criques pour la baignade
L’appartement est situé dans un environnement calme propice à la détente et au farniente
Quelques restaurants typiques accessibles à pied
Seul petit bémol le parking un peu petit et lorsqu’il est plein le stationnement dans la rue est quasi impossible (pas de places disponibles dans la rue lors de notre séjour au mois d’août)
9 / 10Outstanding·Aug 2026
La ubicacion tan cerca de las calas estaba genial, a unos 5 minutos andando de los restaurantes y supermercado, el parking en la urbanización es esencial. El apartamento está totalmente equipado y muy nuevo. Tener piscina en la urbanización era un puntazo.
De la estancia no me puedo quejar en absoluto, cierto es que es un bajo pero la intimidad no se ve afectada con las persianas y cortinas.
10 / 10Outstanding·Jul 2026
La zona muy bonita
El apartamento limpio y cómodo , tenía de todo no le faltaba nada
Nada
5 / 10·Sep 2025
Die Vermieterin war sehr freundlich. Die Kommunikation erfolgte unkompliziert über WhatsApp und mit kleinen Videos wurde alles super erklärt.
Auch ist die Unterkunft mit allem ausgestattet und das Bad ist sehr modern und sauber.
Leider ist die Lage nicht schön. Man sitzt ebenerdig auf einer Terrasse mit Blick auf den Parkplatz. Wir haben diese nie genutzt, da man dort keine Privatsphäre hatte.
Das Bett war uns mit 1,35 m Breite zu zweit echt zu schmal.
Boasting a seasonal outdoor swimming pool and a terrace, this apartment offers accommodations in Salou, 3.7 mi from PortAventura and 3.7 mi from Ferrari Land.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Beach access
Garden
Beach front
Family friendly
Accessible by lift
Key access
Contactless check-in/out
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Apartamento en Salou-Vistas al Mar. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Apartamento en Salou-Vistas al Mar. Enjoy the water!
Is Apartamento en Salou-Vistas al Mar pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Apartamento en Salou-Vistas al Mar?
We found 17 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
"Everything was great.
Communication from the host was friendly and thoughtful
Location - Amazing, right next to a bay full of sun and sea as far as the eyes can see
Very easy to park
Accessible be..."
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Boasting a seasonal outdoor swimming pool and a terrace, this apartment offers accommodations in Salou, 3.7 mi from PortAventura and 3.7 mi from Ferrari Land.
Très bel appartement propre et bien équipé ( la climatisation est un vrai plus )
Sa situation permet un accès en quelques minutes à de très belles criques pour la baignade
L’appartement est situé dans un environnement calme propice à la détente et au farniente
Quelques restaurants typiques accessibles à pied
Seul petit bémol le parking un peu petit et lorsqu’il est plein le stationnement dans la rue est quasi impossible (pas de places disponibles dans la rue lors de notre séjour au mois d’août)
9 / 10Outstanding·Aug 2026
La ubicacion tan cerca de las calas estaba genial, a unos 5 minutos andando de los restaurantes y supermercado, el parking en la urbanización es esencial. El apartamento está totalmente equipado y muy nuevo. Tener piscina en la urbanización era un puntazo.
De la estancia no me puedo quejar en absoluto, cierto es que es un bajo pero la intimidad no se ve afectada con las persianas y cortinas.
10 / 10Outstanding·Jul 2026
La zona muy bonita
El apartamento limpio y cómodo , tenía de todo no le faltaba nada
Nada
5 / 10·Sep 2025
Die Vermieterin war sehr freundlich. Die Kommunikation erfolgte unkompliziert über WhatsApp und mit kleinen Videos wurde alles super erklärt.
Auch ist die Unterkunft mit allem ausgestattet und das Bad ist sehr modern und sauber.
Leider ist die Lage nicht schön. Man sitzt ebenerdig auf einer Terrasse mit Blick auf den Parkplatz. Wir haben diese nie genutzt, da man dort keine Privatsphäre hatte.
Das Bett war uns mit 1,35 m Breite zu zweit echt zu schmal.
$$$$
Top rated by guests
9.3Outstanding
(35 Ratings)
"Everything was great.
Communication from the host was friendly and thoughtful
Location - Amazing, right next to a bay full of sun and sea as far as the eyes can see
Very easy to park
Accessible be..."
Boasting a seasonal outdoor swimming pool and a terrace, this apartment offers accommodations in Salou, 3.7 mi from PortAventura and 3.7 mi from Ferrari Land.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Beach access
Garden
Beach front
Family friendly
Accessible by lift
Key access
Contactless check-in/out
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Apartamento en Salou-Vistas al Mar. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Apartamento en Salou-Vistas al Mar. Enjoy the water!
Is Apartamento en Salou-Vistas al Mar pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Apartamento en Salou-Vistas al Mar?
We found 17 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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