PULSE GRANDE Hotel Putrajaya

The room was spacious for our small family of 3. Buggy to fro carpark. Pleasant smell from the hallway.

They didn’t provide stirrer, not even a spoon for me to stir my coffee. I know if I call they will give me but these are basic things that you should give in a room before your guests arrive. It’s what a 5 star hotel should do.

everything was excellent, room, breakfast, pool, kids rooms

none

Good service

Nothing

The bed was very comfy. The mattress, the pillows and bedsheets felt like a 5-star level comfort. I love the juices and the pastries at the breakfast. The room layout and facilities were all good. Good lighting and places for mirror. Air-conditioning works well.

We only got one bathrobe when we’re supposed to get 2 and the bathrobe that I got was smelly like that kind of damp smell when the laundry is not properly dried. I called the receptionist asking for another bathrobe and they said okay. After a while, they never came to send a new one and I just don’t have the time to call and wait again. A five-star hotel shouldn’t be asked twice or more when a guest requests for something. The bathroom is not exceptionally clean. There are some area I find dusty and the bathtub had some yellow stains. The breakfast choices was many and interesting but I do find most foods was so-so (nasi lemak kurang rasa, nasi kerabu sejuk, kuih muih semua rasa biasa, mee kari kuah cair, nothing wows us in terms of taste). The swimming pool had some area under maintenance and it’s not that big.