Resort in Playa del Carmen
5-Star Resort
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this resort
Amid the tropical beauty that embraces the Riviera Maya and overlooking the Caribbean Sea, Grand Velas opens its doors to offer natural environments dedicated to pampering the senses and inviting you to reconnect with the carefree, yet sophisticated,.
Amenities
Business facilities
Airport transportation available
Shuttle available
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Private beach access
Beach access
Garden
Laundry services
Sauna
Beach front
Family friendly
Ironing facilities
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key access
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Playa del Carmen
Nearby attractions
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·May 2026
Todo exquisito
Nada
10 / 10Outstanding·Feb 2026
We started our vacation at a different resort, but we weren’t happy with the food or service, so we decided to switch to Grand Velas for the last three nights — and we are so glad we did.
From the moment we arrived, everything changed. The atmosphere was incredibly relaxing, the food was exceptional, and the staff truly made the experience unforgettable. There were simply too many team members to name who went above and beyond to make our stay special.
Thank you for making our vacation so memorable — we can’t wait to come back.
Service, food, atmosphere
7 / 10Good·Feb 2026
Restaurants
Beach
6 / 10Average·Jan 2026
Service is great, you have a dedicated concierge and most employees do their best at making sure you're having a good time.
There is a Michelin star restaurant, the food and the experience is good, but it's tough to get a table, it shouldn't have been this frictionful when you are already paying such a high daily rate.
The spa water circuit is brilliant.
No drunken antics, which is always appreciated when alcohol is part of an all-inclusive rate.
Food was not very remarkable, most breakfast and lunch options are generic buffet offerings that you'd find in mass market all-inclusive options. There are a couple of fancier offerings in the largest buffet restaurant, but the quality wasn't great.
Dining options were supposed to be finer, but out of the ones we tried, only the Michelin star restaurant stood out, with the Italian restaurant being fair but nothing remarkable and the Asian restaurant felt a bit like a PF Chang's.
The beachfront was quite disappointing, the sand was lovely but the sea level is ridiculously low and it's a very rocky walk. There was an algae invasion while we were there, but you can't blame the resort for that.
There really aren't a lot of things to do in the hotel, most of the families just hung out by the pool. For a pool holiday, it's terribly expensive, and despite the price tag, it's really not a high-end resort, so it ends up being a pricier mass market all-inclusive on their amenities and food quality, with high-end level service. They should really look to cruise entertainment/activities for inspiration. The bike tour could have been a highlight, but due to a recent hurricane, the original route taking you through the jungle was replaced with a loop around the concrete road (the same route that shuttle vans do...)
What was very annoying was how pool employees allowed guests to abuse pool lounger/seating hoarding. Guests would tip to keep their spots saved for the day/duration of their stay. This made using the adult-only pool particularly annoying, since it's a very small pool and having a large family do this, takes out one third of the seating/lounging options.
One thing that was very uncomfortable was the service protocol when employees found themselves walking towards guests, as they all took to the edges of the path, stopped to let you through and smiled.
$$$$
Top rated by guests
8.8Excellent
(38 Ratings)
"We started our vacation at a different resort, but we weren’t happy with the food or service, so we decided to switch to Grand Velas for the last three nights — and we are so glad we did.
From the mo..."
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