Palazzo Manzi Terme & Spa

Accoglienza , disponibilità , gentilezza dello staff, la location da sogno e i servizi a 5 stelle

Nulla

O atendimento dos funcionários é imperdível. O café da manhã é muito bom .

Poderia ter ar condicionado na recepção e no café da manhã para conforto da equipe e dos hóspedes. O restaurante do hotel deixa a desejar no quesito agilidade , sabor e apresentação.

Το πρωινό ήταν όσο πρέπει. Το προσωπικό ήταν υπερ ευγενικό και εξυπηρετικό. Από extra παροχές που ζητήσαμε ανταποκρίθηκαν άμεσα. Ο χώρος του spa treatment είναι φανταστικός. Η πραγματικότητα ξεπερνά τις φωτογραφίες. Γενικά το ξενοδοχείο έχει μια vintage διακόσμηση που συνδυάζει τη χαλάρωση και είναι σούπερ προσεγμένο στη κάθε λεπτομέρεια από τους κοινόχρηστους χώρους μέχρι τα δωμάτια εσωτερικά.

Δεν έχω βρει κάτι που να μην μου άρεσε.

Palazzo Manzi Terme & Spa is a pleasant hotel, but I don’t think it quite lives up to its five-star billing. The building itself has plenty of character, almost feeling like a museum in places. The staff were consistently warm, welcoming and helpful throughout our stay, which was appreciated. The rooms were perfectly adequate, but not what I would expect from a luxury five-star property. The spa, which is one of the hotel’s strengths, also isn’t particularly well promoted to guests.

There were a few unnecessary frustrations. We were asked what time we wanted to check out, but after saying midday we were simply told checkout was 11:00 anyway, making the question seem rather pointless. Our teenagers also misplaced a room key (which we suspect was actually left in the room) and we were charged €15 to replace what was just a plain, unbranded key card. We also booked the hotel shuttle, only to be dropped at the wrong location, leaving us to pay for a taxi to reach our actual destination. Overall, we enjoyed our stay and the staff deserve credit for their hospitality, but this felt much more like a good four-star hotel than a genuine five-star luxury experience.