The Residence Mauritius

The rooms and views were incredible. The service and staff were very helpful and polite.

The pools were not heated (we travelled in July). And the beaches were not protected from horses toileting in the swimming areas. The buffet prices were variable and over priced.

Beautiful location, friendly and helpful staff.

The pool was a wee bit bracing but it was fine and didn’t stop us enjoying it.

Breakfast was excellent and the staff accommodated all my request.

The uneven volcanic stone paths are dangerous

The hotel is large and quite well presented although showing its age a little. Our room was a very good size, and well appointed. The hotel has a great pool area, excellent beach access and nicely set up. An excellent gym and spa facility. It is more resort style but overall very good.

A few things frustrated us. Three days out of six our room was not serviced, despite raising the issue on the first day. Some staff were excellent, some not so. In a similar vein, had to ask three times to get the sink unblocked. The room is set up so that when you go to bed and want to put your phone or tablet on charge, the electricity cuts off so no charging. Small thing but again took three tries with staff to work out that you could not get around it. Kinda get the dress code for The Plantation but do not get it for the general dining room. Sure, no board shorts or beach wear but surely men could wear dress shorts in the dining room or the bar area? And women can wear open shoes but men cannot? Really put us off and were far happier heading to a local bar or restaurant for most of our meals. The dining room buffet is good but pretty expensive. You cannot put drinks/food on your room tab during the day. It is ridiculous that you have to bring a credit card or cash with you to the pool if you want to get anything. If you want to travel to see things, it is quite a way to most places. Having a car is a big plus - although easy to get transport if you wish. None of these are really bad on their own but little things if improved that would make the stay much better.