Palacio Mundo Imperial Riviera Diamante Acapulco
About this resort
Located in the heart of Acapulco's exclusive Diamante district, this luxury resort offers guests lavish amenities and activities such as spa services, world-class dining and state-of-the-art entertainment.
Amenities
Pool
Air conditioner
Pets allowed
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Garden
Family friendly
Map of Acapulco
Resort in Acapulco
Reasons to book
Great for pets
Includes essentialsGarden, Pool, Pets allowed and more
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Reviews
4.1/5.0
Excellent(1,707 Reviews)
100% verified reviews8.0
la ubicacion
Que no me avisaron que Palacio mundo Imperial estaba cerrado y pasaron mi reservacion al Princess, en el Princes no me querian dar la habitacion, al final muy a fuerzas me hicieron valida la reservacion, el hotel es muy viejo y sus habitaciones estan muy mal se ve que no les dan mantenimiento a detalle, y otra cosa es que no tienen estacionamiento techado, los autos se vuekven unos hornos durante el dia. mal muy mal el Hotel Princess
8.0
La comida
La habitación y las obras que siguen en curso
3.0
La ubicación del hotel es muy buena y dentro del staff hay gente muy amable, particularmente en la recepción de los automóviles y entrega de los mismos. Fuera de eso no hay mucho más que decir.
De inicio todo es un caos desde que llegas. Están sobrepasados y debes hacer una fila mínimo de media hora para que te hagan check-in. Rentamos una suite junior, la 2519. La habitación estaba muy descuidada como las instalaciones en general. Es algo entendible por la situación tras Otis. Sin embargo dentro de mi habitación no había refrigerador, la cafetera no funcionaba y el WC tenía una fuga. En el lugar todo es carísimo, los restaurantes son caóticos igual y si no reservas no encuentras lugar. Para reservar nunca te contestan. La información sobre los horarios de los restaurantes no es clara ni está muy disponible. El día que comimos ahí, nos apresuraron muchísimo porque en 30 min cerraba la cocina. La comida era muy normal y aún así salió arriba de $1,100 pesos. El servicio en la alberca para pedir una cerveza depende de tu suerte porque los meseros pasan horas en tomarte la orden, atenderte y hasta en cobrarte. En general muy decepcionado del hotel.
9.0
Comida y el area de albercas, espacios pet friendly
La limpieza en la habitación, hay tener especial cuiado en el baño. (tenia mohoo en la regadera) y la limpieza no era profunda en general
10.0
Specious room. Good swimming pool. Good location. Staff was very helpful.
Taxi transportation charges are more.
9.0
Pools & beach club
The shower leaked into the toilet floor, not enough towels for the people in our group.
9.0
All, except wifi
The wifi
10.0
The size
The rooms
3.0
The room was spacious
The furniture is outdated, rusty and not clean.
The staff does not speak any english, which I expect in such a hotel.
The poolside is crowded and loud. Everywhere is constantly music, so sometimes there is an overlap of different music, which is not relaxing at all. Also, the poolside is dirty and there are used napkins, empty cans and cups.
The hotel is not made for going out as pedestrian, but only by car.
The check in process takes very long!
The room cleaning is bad and weird. Sometimes you get new water, sometimes just one bottle, sometimes none. Same with the towels, sometimes they replace 3 towels, sometimes 2, sometimes they take away the floor mat without replacing it. The floor in general does not cleaned properly and the glass surface in the bathroom is also very dirty and full of chalk stains.
5.0
Resort looked fairly clean
Restaurants and bars had very odd hours. Sometimes none were open. I had to plan for every meal since each one seemed to be open at different 2-3 hr intervals.
8.0
There was alot of different things I could indulge into outside of my hotel room
N/A
10.0
The staff was super !! Jaime and Helme in the restaurantYudia in the lobby bar could notask for better service.
I was with my cousins three in a room upon an arrive there were on only two towels not enough hangers or luggage racks the safe didn't. worked the small refrigerator was old and rusty and housekeeping staff did not replenish toilet paper coffee etc had to call down to front desk also every day.
8.0
WE LIKE THE ROOM, WE LIKED IT IS CLEAN, SERVICE IS GOOD AND EXPEDITE. THEY CLEAN THE ROOM EARLY AND ALWAYS GOT A FAST RESPONSE. THE BELL BOY SERVICE ATTENTIVE. WE LIKED THE POOLS AND JACUZZI.
THE FACT THAT IT IS NOT CLOSE TO THE BEACH. NO OCEAN VIEW. ALSO WE HAVE TO BE TAKEN TO THE BEACH IN BUS TRANSPORT. THE BUS HAS NO SIGNS OF CAUTION.
9.0
Facilites
Pool
room
The schedule of the beach
6.0
Location, facilities
Unexpected and surprising extra charges during checkout, disappointing accounting method and lack of transparency, receipts for daily deposits not accounted and not a good feeling that not expecting for such unpleasant experiences
9.0
very new
-
10.0
Staff followup of your needs is outstanding.
8.0
I liked the location and very big hotel with many amenities, staff was nice, breakfast has a lot of variety and the beach club is big and cool
beach club is very far, they take u there by bus which is ok… just would be nicer if it would be closer. Music in the beach club is terrible. Food is very good but they serve it in boxes to go so u don’t feel the high quality of the place
8.0
Facilities
Expensive prices at food
7.0
The staff was quick to resolve any inconvenience or problem. They were very helpful and friendly.
I made reservations for two rooms, they only had one ready when we arrived. Also the rooms floors were dusty every day and the balcony’s shades very noisy when opening and closing. The beach was to far away from the hotel
8.0
cleanliness
bad attention, we were almost the only guests and the attention they paid to us wasn’t cool
8.0
Is was not clean well the sugar for coffee ☕ was not enough the water, I paid for four people and towels only for 2 people
If the facility clean better shower not clean have mold this is not good for my lungs I can have respiratory problems. Las llaves del agua y de las toallas no estaban limpias y SE supone q es uno hotel 5estrellas nesesitan estar limpias y brillantes y no estaban.
FAQs
How much does this resort cost compared to others in Acapulco?
The average price for a rental in Acapulco is $116 per night. This rental is $24 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Palacio Mundo Imperial Riviera Diamante Acapulco. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Palacio Mundo Imperial Riviera Diamante Acapulco. Enjoy the water!
Is Palacio Mundo Imperial Riviera Diamante Acapulco pet friendly?
Yes! This resort is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Palacio Mundo Imperial Riviera Diamante Acapulco?
We found 13 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and parking.
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