Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Location
Reviews
1 / 10
The stay ruined my visit to what should have been a paradise.
The experience itself was very good, but I would never recommend this company. They are not a serious company.
If you don’t have any problems, everything is fine. However, if something goes wrong, they are very friendly and polite, but they simply don’t solve the problem.
Unfortunately, good customer service is not just about being nice — it is about taking responsibility and actually finding a solution when a customer has a problem.
I initially made a booking with full board and free cancellation. I subsequently changed it to a more expensive, non-refundable booking that was advertised as all-inclusive. As you can see in the screenshot of my booking attached, it clearly stated that “all selected meals and drinks are included in the room rate.”
However, when we boarded the boat, we were told that we were only entitled to unlimited water, and only inside our room. Anything outside the room had to be paid for separately, and we were not allowed to take the water from our room outside. I then asked why I had paid more and what the difference was compared with the all-inclusive option. I was told that they did not have an all-inclusive system. They only offered free cancellation or non-refundable bookings.
Even after I showed them the evidence of my booking, they denied ever having offered this option and, on the same day, removed the all-inclusive option from Booking.com for future reservations.
Furthermore, we found two cockroaches in the bathroom. We reported this to reception the following day, but they completely ignored the situation.
After completing the satisfaction questionnaire and mentioning that we had found cockroaches in the room, the person responsible for the boat came to speak to us and wanted to compensate us. His offer was to reimburse what we had paid for a bottle of water with our meal — €1.50!
In addition to all of this, we were the only passengers travelling alongside a group of 12 invited influencers who were constantly taking videos and photos together. During meals, they were also making considerable noise while filming.
At the end of the stay, the influencers were given a souvenir from the company. I asked whether we would also be entitled to a souvenir, and we were told that we were not.
10 / 10
Amazing experience
Friendly and organized great food and lovely accommodations
7 / 10
Not bad
Staff were very nice and helpful. The ship itself is nice and clean. Beds are comfortable.
You are not allowed to take your water outside of your room while they also don’t provide water or any soft drinks free of charge. They make your pay for your drinks during meals which I find very cheap and greedy. The bay was very dirty and full of trash/waste water from the cruise ships.
10 / 10
Peaceful and serene cruise
This boat was simply stunning and the staff couldn’t do enough for you!
I wish I knew how fabulous it was initially and I’d have booked two nights!
Great staff. Extremely friendly and nice. Very helpful for every need.
Good cruse plan including the most amazing places in both Ha long bay and Lan Ha bay.
The boat itself is a little old. The pool was disappointing and there was no Gym. But the rooms were very nice and comfortable.
10 / 10Outstanding·Jun 2026
Friendly and organized great food and lovely accommodations
10 / 10Outstanding·Jun 2026
vse nam je bilo všeč
nič
9 / 10Outstanding·Apr 2026
Vstřícný a milý personál. Ocenila jsem si doplňkové sužby, obratem mi pomohli zajistit dopravu do dalšího města. Program na lodi byl bohatý a zcela na rozhodnutí klienta, zda se přidá.
Cestovali jsme mimo hlavní sezónu a bohužel jsme si neužili koupání v moři ani jízdu na kajacích, na což jsme se těšili. Bohužel jsme vše zjistili až na místě, škoda.
Set in Ha Long, a few steps from Tuan Chau Harbor, Paradise Grand Cruise - Lan Ha Bay offers air-conditioned accommodations and a bar.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Ironing facilities
Smoking allowed
Safe
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this docked boat has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this docked boat?
Yes, parking is listed as an amenity at Paradise Grand Cruise - Lan Ha Bay. For more information, we encourage you to contact the property about where to park.
Is there a pool at this docked boat?
We didn’t find pool listed as an amenity for this docked boat. It may be worth double checking if a pool is important for your stay.
Is Paradise Grand Cruise - Lan Ha Bay pet friendly?
Unfortunately, this docked boat is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Paradise Grand Cruise - Lan Ha Bay?
We found 20 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and wheelchair accessible.
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this docked boat rental
Set in Ha Long, a few steps from Tuan Chau Harbor, Paradise Grand Cruise - Lan Ha Bay offers air-conditioned accommodations and a bar.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Ironing facilities
Smoking allowed
Safe
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Vietnam
Ratings and reviews
8.8 / 10
Excellent(168 Ratings)
100% verified reviews
8 / 10Excellent·Jul 2026
Great staff. Extremely friendly and nice. Very helpful for every need.
Good cruse plan including the most amazing places in both Ha long bay and Lan Ha bay.
The boat itself is a little old. The pool was disappointing and there was no Gym. But the rooms were very nice and comfortable.
10 / 10Outstanding·Jun 2026
Friendly and organized great food and lovely accommodations
10 / 10Outstanding·Jun 2026
vse nam je bilo všeč
nič
9 / 10Outstanding·Apr 2026
Vstřícný a milý personál. Ocenila jsem si doplňkové sužby, obratem mi pomohli zajistit dopravu do dalšího města. Program na lodi byl bohatý a zcela na rozhodnutí klienta, zda se přidá.
Cestovali jsme mimo hlavní sezónu a bohužel jsme si neužili koupání v moři ani jízdu na kajacích, na což jsme se těšili. Bohužel jsme vše zjistili až na místě, škoda.
$$$$
Top rated by guests
8.8Excellent
(168 Ratings)
"Friendly and organized great food and lovely accommodations"
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Vietnam
About this docked boat rental
Set in Ha Long, a few steps from Tuan Chau Harbor, Paradise Grand Cruise - Lan Ha Bay offers air-conditioned accommodations and a bar.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Ironing facilities
Smoking allowed
Safe
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this docked boat has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this docked boat?
Yes, parking is listed as an amenity at Paradise Grand Cruise - Lan Ha Bay. For more information, we encourage you to contact the property about where to park.
Is there a pool at this docked boat?
We didn’t find pool listed as an amenity for this docked boat. It may be worth double checking if a pool is important for your stay.
Is Paradise Grand Cruise - Lan Ha Bay pet friendly?
Unfortunately, this docked boat is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Paradise Grand Cruise - Lan Ha Bay?
We found 20 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and wheelchair accessible.
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