Al Andalus Palace 1 Hotel
About this hotel
Nestled in Medina, this attractive hotel for $34 per night is a fantastic choice for your next vacation. Located in Al Madinah, 6.3 km from Al-Masjid an-Nabawi, Al Andalus Palace 1 Hotel provides air-conditioned rooms and a restaurant. This 3-star hotel offers room service and a 24-hour front desk. Private parking is available on site.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Family friendly
Map of Medina
Reviews
2.7/5.0
Average(10,662 Reviews)
100% verified reviews
1.0
It’s very worst hotel
It’s not hotel atmosphere.
1.0
Nur die Lage.
Das Hotel war sehr schmutzig und die Matratzen waren kaputt, es sieht anders aus wie im angegebenen Bild. Sachen die angeblich das Hotel anbietet gab es nicht. Das Personal war unfreundlich und die Hygiene war außerordentlich schlecht. Ich war dort mit meiner Familie, nicht einmal ein Tag ist vergangen und meine Familienmitglieder hatten jucken am Körper und Husten bekommen. Ich verließ das Hotel am gleichen Tag!! Schimmel im Badezimmer gabs auch. Ich empfehle es keinem weiter dem seine Gesundheit wichtig ist. Der Manager akzeptierte seine Fehler.
1.0
Very close to Masjid Al Nabwai
Had very bad experience, no maintenance, toilet was choking, whatever they committed on website it was total against it.
7.0
الموقع جيد قريب من الحرم وسعر جيد حسب الموقع والموافق
فندق قديم ولايوجد خدمات
1.0
Below the standards, this isn’t even 1 * hotel.
Room is very very dirty and unhygienic.
1.0
Rien c’était horrible !!! Très très sale !!!
Tout l’établissement était sale, chambre et salle de bain horrible !!!
3.0
The good thing about the hotel was it's near prophets mosque.The hotel needs updating and toilets especially gets blocked.If the hotel update then it would do better.We didn't try breakfast stayed few nights.
The cleaniness was bad.toilets were bad 😔
1.0
مكان سئ. موظفين غير متعاونين. وتم تحويلي. بفندق. آخر تابع لهم. والموظفين. كأنو غير مسؤلين وقليل. الذوق والأدب ولم يتعاملو باحترافية. ولم. اسكن. معهم
أسلوب. الاستقبال. طارد. للعملاء
1.0
Ужасно
Всё
1.0
Location.
Bathrooms are very small. Toilet seat is uncomfortable at all.
1.0
The best thing about that hotel is the location else everything is poor save for one staff that was more friendly
.The irresponsive attitude of the staff the cleaners are very bad, for the entire 4 nights of my stay, the room was not cleaned even once. Despite our several efforts to call the cleaners directly and through the reception but all to no avail. We paid a room with breakfast but there was no breakfast because we were only served just plain black tea and 1 boiled egg.
2.0
Only the location
The service very bad i ask about pillowcase it takes them hole the day to provide it
Telephone was disconnected
The access card not working i went many times to fix it
The bedside table was too dusty
The carpet was dirty and burned
The lobby was miserable and too crowded I don’t know why all this ppl staying down with there luggage
5.0
The location
The reception staff & the lake if facilities
1.0
Very bad
Ni room service.
Awful smell
1.0
Almost nothing
No rooms available. So, I had to wait till they transferred me to another hotel which was much worse in terms of cleanliness , customer service, and quality of food
3.0
only near to harram
rooms and bathroom very poor and staff behaviour very bad
3.0
السعر ممتاز والموقع ممتاز والهدوء ممتاز
المشكله في النظافة فقط
من المؤسف ان فندق عنده كل المقومات لاجل يكون من اجمل وافضل فنادق المدينة ويعامل باهمال هكذا
مع تمنياتي بان يتحسن ويصبح افضل
6.0
الموقع
الإستقبال سئ
الحمام يحتاج صيانة
التلفون الداخلى لا يعمل
النظافة سيئة
8.0
فندق قريب جدا من الحرم
الخدمات نظيفة ومرتبة
غرفة صغيرة وحمام ضيق
زحام جدا عند الاستقبال استغرق اكتر من 40 دقيقة لإنهاء إجراءات الوصول واستلام الغرفة حوالي الساعة 5 بعد العصر
2.0
الموقع قريب من الحرم النبوي
الأسواق قريبه
النظافه سيئه لايوجد عوازل صوت بالغرفه جميع الأصوات بالممر من قبل العمال والسكان تسمع بوضوح داخل الغرفه
عمال الفندق مزعجين وقليلي ادب يطرقو الباب بقوه ويفتحو الباب بدون استاذان. عطل المكيف اكثر من ثلاث ساعات
روائح طبخ داخل الغرفه
3.0
Location Only
Staff at Reception was not welcoming. Poor & Slow Check In Process. Luggage Service was very slow. Rooms ver very small for 3 beds.
6.0
The location was brilliant. I could see the masjid from the hotel.
The Facilities weren’t up to scratch but overall it wasn’t bad experience
1.0
L'emplacement
Dommage que je n'ai pas fait de photo vous auriez vu que les vôtres ne sont pas à jour. Éviter la chambre 123 par exemple, la wi-fi fonctionne que dans le Hall près des ascenseurs, c'était très sale, la finition très dégradé après pour moi ça ne m'avez pas empêché de dormir. Le bruit de la clim infernale,les toilettes bouché et y'a encore des choses à dire c'est juste qu'avec ça vous pouvez vous faire une opinion
6.0
Closeness to Haram
No room service, i had to sweep my room myself
5.0
Location is near to the almasjid almabawey
Cleaning, room accommodation
1.0
Location is very good
King suite room was too small, beds are unclean, Bathroom water flush broken, water was leaking from roof in bathroom, Hotel staff, no proper lighting in room, spring beds
1.0
للأسف لم نتمكن من الاستمتاع بأي شيء. الشيء الوحيد الإيجابي ممكن هو وجود موظف مسؤول الصيانة أ. عبدالعزيز العطافي. هو الي ساعدنا.
خدمة العملاء سيئة جداً. حجزنا من قبل فترة وأثناء الحجز طلب مننا تحديد موعد الوصول ، وحددت الوقت من الاختيارات. عند الوصول للفندق أنا و زوجتي و ثلاث أطفال تفاجأنا بموظف الاستقبال يقول لنا لا يوجد غرف. وأنا سياسة الفندق أنا استلام الغرف فقط بين 4 و 6 أو تروح عليك. وهذا غير مذكور في بوكينق. وكل ما حاولت أقول له بأنه غير مذكور في بوكينق يرد علينا مسؤول الاستقبال والحجوزات بأن مشكلتنا مع بوكنق وأنهم لا يعترفوا بالوقت الي المذكور في الموقع عند الحجز. نفس المشكلة كانت لأكثر من عائلة غيرنا كلهم في الاستقبال ويتم الرد عليهم بنفس الكلام. للأسف لا يوجد مصداقية وعدم وضوح موضوع وقت الحجز. بعد نقاش طويل جاء مسؤول الصيانة أ عبدالعزيز العطافي وبدأ يتصل لنا على جميع الفنادق الي حولنا يحاول يحصل لنا غرفة. وفعلاً حصل غرفة وأخذنا بنفسه للفندق الثاني. جزاه الله خير ما قصر معانا.
10.0
location
n/a
6.0
Location
Over crowded
3.0
أسواء موظف استقبال تعاملت معه (موظف مصري)
6.0
(Exceptional) For Madina, it's all about location, location and location! I was very happy with where this hotel was relative to the Madina mosque. Easy access and a short walk.
(Poor) Because I was alone, I had tolerated a lot around the facility and room cleanliness.
(Poor) Room service / Cleaning services are generally poor. I had to make friends with the staff in order to get the room cleaned.
(Extremely Poor) Other guests in the room next to me started smoking in the room. I complained but nothing was done about it and it resulted in me getting a lung infection.
Recommendation for the hotel - Create smoking & non-smoking floors and this will be eliminated.
Smoking in the rooms. Everything else I could cope with because I was there for te religious/spiritual experience.
2.0
Just the location
Place is untidy, old and smelly. Tiny rooms. Service was bad. Toilets have shower which is a challenge to take bath.
1.0
Absolutely nothing. If I could give this property a 0, I would.
Ventilation of toilet is in the DOOR that leads to the bedrooms. Breakfast was incredibly limited and almost mouldy. Sharp objects under bed that injured me. Reception are cold blooded and move at snails pace. I went to them 3 times asking for a 3rd card for our 3rd friend in our room to which they said “we don’t have any more cards” despite being a hotel. No cleaners for your room. Asked for kettle 3 times and each time they said ok but never brought it. Reception doesn’t answer telephone. ABSOLUTELY DREADFUL.
1.0
I didn’t like the property due to the following reasons: 1. At the front desk nobody can speak English language.
2. Front desk clerks don’t know how to welcome the guest.
Room cleanliness
7.0
So close to majide -e - nabawi
Bathrooms needs improvement
1.0
The location, right in front of the main entrance of Masjid Nabawwi
Everything else. Probably the worst hotel I have ever stayed at. Very rude and mannerless staff. 5 days we stayed there and not even once our room was cleaned by the housekeeping. The first 2 days we didn't even have basic amenities like a bath towel, kettle, trash bin and other things despite asking them multiple times. Housekeeping landline doesn't even work. The bathrooms were extremely unclean. The shower curtains had all sorts of dirty stains. There was an Egyptian receptionist who was extremely extremely rude and these kind of people don't deserve to work at hotels. I don't think they even qualify to be called a hotel. The one star given is just for the location which is excellent for people who want to go to the masjid Nabawwi. The owners/management really need to teach their staff.
1.0
ولااي شي تقريبا التكييف ويمكن لان الجو بارد كمان ولاكان طلعت فضايح
التاخير في الدخول للفندق تقريبا ساعتين
عدم وجود عامل لنقل الحقائب
كرت الجناح واحد يعمل والاخر لايعمل نهائي واضطر كل فرض اسحب العامل يفتح الباب
دوره المياة سي جدا
سطول النفايات بها مياه عفنه تحت الكيس
الطاوله الي بين السريرين بها فطريات واضحه
المفارش متهالكه جدا ومقطعه
الارضيه البساط وسخ جدا جدا وبه حروق واضحه
المواقف بفلوس اليوم 50 ريال
الخروج لايوجد عامل لحمل الحقائب
10.0
Near masjid nabawi
5.0
Nothing in particular
Too roudy, no internet service throughout the stay, staff not helping
1.0
La proximité de la mosquée
Le personnel de l’accueil qui annulé ma réservation car je suis arrivé dans la nuit ce qui était trop tard pour eux alors que j’avais précisé que mon avion arrivé à 2h du matin , la chambre horrible d’une saleté incroyable, toilette bouché, draps qui sentent mauvais, équipements qui ne fonctionne pas !rien de ce qui était dans la description de la chambre, ensuite le petit déjeuné accroché vous bien sur les photos on voit un beau buffet en réalité vous aurez une soupe de pois chiche et un œufs dur servie dans une pauvre assiste en plastique le personnel est très désagréable si jamais vous demander une serviette ou un verre y’en a pas débrouiller vous
FAQs
How much does this hotel cost compared to others in Medina?
The average price for a rental in Medina is $60 per night. This rental is $26 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Al Andalus Palace 1 Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Al Andalus Palace 1 Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Al Andalus Palace 1 Hotel?
We found 9 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and balcony / patio.
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