Sleep Inn & Suites California MD

Good area and everyone is so nice ,helpful.Front desk explained everything you need in the facility. Very polite and friendly.

I liked everything about the property.

The facility was clean and the staff members were extremely kind and helpful.

Nothing

The staff ( lady that worked front desk on Thursday night was a very considerate,kind person) the gentleman that prepared the breakfast was very helpful and kind the overall experience was wonderful ,we will stay again next time in town

Everything was lovely no complaints 😊

Clean

We arrived at around 2:00 AM, only to discover that our reservation had been canceled without prior notice. I had no idea there was a cutoff time after which the hotel would cancel a reservation, and I had called twice beforehand to confirm our arrangements. Despite this, I received no verbal communication, email or phone call warning me that our reservation could be canceled. When we arrived, staff informed us that we would have to pay again to book a room. The process took over two hours to resolve, even though we only needed the room for a few hours. To make matters worse, I was in town for a funeral and had already been driving for eight hours with my family. I specifically called ahead to ensure our late arrival would not be an issue. Although the hotel was clean and the situation was eventually resolved, the experience made an already difficult situation much worse. Booking.com ultimately refunded our payment, but the hotel itself did not offer any refund, compensation, or accommodations. We ended up getting only about two and a half hours of sleep. I understand that hotels have policies, but guests should be clearly informed of cancellation deadlines, especially when they have called ahead to confirm their reservations. Communication and customer service are essential, and unfortunately, that was lacking in our experience. If you anticipate arriving late at night, I recommend considering another hotel to avoid the stress and inconvenience we experienced.