the bed was comfortable

the pictures lie, the living area is not separate and nor is the kitchen area, like the pictures make out. instead the couch is directly at the foot of the bed and tat face the kitchen with a 2ft walk way. so everything is all in one room! any cooking means the whole place including your clothes smell of what you've just cooked. the £100 deposit was taken off us as the host claimed he could smell smoke (Not suprising when the kitchen is in the same room and you burn your toast in the morning) and also clained that there was apparently ash in a scented candle (That we had found in the kitchen cupboard. i am still waiting for evidence of this ash to prove why he thinks he can keep my money!!!

It's location

Room was hot and couldnt fimd a teatowel

Clean, comfortable, great communication and excellent location

nothing

The convenience of the location opposite a 24hour petrol garage . The view was nice

Bathroom had not been cleaned properly spiders webs everywhere with spiders to the dislike of my partner who hates spiders. Carpet had not been hoovered as their was rubbish from previous users under the table and in the bedroom . And I'd recommend opening all blinds and curtains before new tenants arrive as it was mid morning and it was all dark in the house just a tip not a dislike 😉

The apartment was beautiful, spacious and very comfortable

Wasn't able to book parking last minute

The studio apartment was perfect. Bed was comfortable, room was a good temperature, kitchen facilities were exactly what you need. Bathroom was clean and shower pressure good. Overall great experience and good value.

Just wish I had known a little more about the parking space avaliable to book and how much they cost. We managed to find street parking but wasn’t that easy. Otherwise we were very happy

very clean, modern apartment

parking is difficult around the building

Location is excellent; well equipped room and friendly helpful staff. This was our second visit and we would definitely return.

Small housekeeping issues eg: Cutlery and dishes left in dishwasher from previous guests but they were clean. Shower drainage was poor on day 1 but appeared rectified on day 2. Only one towel for two people. Room was hot, perhaps a fan could be included in the apartment

Great location, the room exceeded our expectations, great value for money.

My only issue was it was too warm at night.

staff were very kind at arrival and the check in was very fast as they send you an email before you arrive so you can check in online. The apartment was very nice and clean and the bed was very comfortable. We were down Cardiff for the WWE event at the Principality stadium and these apartments are a 5 minute walk from the stadium which was great. Also very close to Cardiff Castle and the town centre so this made our 2 night stay perfect.

location and self contained room with kitchen

didn’t have air con or a fan. stayed when there was a heat wave.

Host was extremely helpful on the phone prior to arrival regarding an early check-in. Building was easy to find and arrival instructions good. Apartment was very clean and modern, well laid out. No noise from other apartments. Will definitely stay again!

There was only one set of towels in the bathroom. Didn’t matter for one night, but would prefer 2 bath towels for 2 guests!

really clean, decorated nicely. The facilities were excellent. the location was excellent.

the only issue we had was that the walls were quite thin and we could hear people talking throughput the night. this was a real shame, because otherwise it was perfect!

The location was perfect as it was 10mins away from the city centre and less than 20mins away from Cardiff City Stadium (went there for a football match). The studio room was very large and the bathroom/shower was excellent.

The room temperature was very high (even if the radiator was off) hence we had to sleep with open windows, and unfortunately, they could not be opened widely to get more air in.

Great location near the city centre and station and food and drink. Spacious, comfortable rooms. Richard very helpful over the telephone.

Door code was missing for check in on email but a quick phone call and we were in so not really a problem.

The room was nicely decorated. Location close to town. Room was quiet.

On arrival at around 5.20pm I found that actually the Reception is closed at 5pm. On the Booking.com App it states Check-in was up to 00:00 and does not state the reception opening times. The messages from The Spires were written in a way that it was an OPTION to check-in beforehand. On arrival there was noone answering the doorbell, so I called the "Emergency Line" to a hotline in Scotland who contacted the Manager who was still in the property! On booking, I had clicked to 'Pay on Arrival'. However, The Spires require that payment is made through an external website. I received that link in my email Inbox and it did not work. After trying that, the App Booking.com asked me to confirm my Direct Debit Card details. On entering those I'm certain it stated 'payment received', so considered I'd paid, and check- in would be on Arrival. Instead, on arrival I was met with a very ANGRY Scottish Manager who was absolutely livid. He beckoned me into a small room at the back next to the lift, an enclosed space and he did not wear a mask - but I was. As a customer it would be courteous to put a mask on or ask if I wanted the door left open. On the App it states the staff would be adhering to strict social distancing - which was incorrect. In that enclosed space (I have been extremely careful during the pandemic and so this was stressful in itself) he shouted at me on and on repeating that he'd tried calling me (I had been travelling and then working that day) and also complaining that I'd cancelled before (3 times all during / within the cancellation period). I told him they need to review their cancellation period, that they shouldn't get angry when people cancel within the agreed period! I have literally never EVER experienced such abuse in my life, from a Stranger too! I paid for 2 nights, but left after the first night as I felt so uncomfortable. Apartment 16 was boiling hot, even with two fans!