Friendly, helpful staff. good breakfast. omelet, pancakes, juice, coffee, etc. Near the plaza clean, large rooms

Staff are very helpful and always available to answer questions, book tours, taxis etc. Very kind and friendly. Breakfast was great. Room was exceptionally quiet.

A heater in the bathroom as the tile is really cold at night.

quiet, clean and comfortable

the bed headboard was loose and rattled

very comfortable. close to restaurants and sights. excellent staff. great breakfast. easy checkin. secure parking

nothing

Good hotel to stay a couple of nights in Puno. Cheap price for the quality and quietness. Close to the main streets and to Plaza de Armas. The hotel was good, breakfast too. The check-in was easy to do and since we stayed 1 night on the nearby Islands, they have gladly saved our bags for free during 1 day and a half, until our return. Really recommended hotel.

Rooms a little bit outdated. Bathroom could also be better. Wifi coverage on the rooms was a little bit low, however we were using 4G since we had unlimited data so it was not an issue. However on the rest of the hotel the signal was good.

a very safe place in the middel of Town. The staff is very friendly and helpfull good beds, clean. with a heater

breakfast was a simple amarican breakfast

Great location in the downtown. Normal stay overall.

I loved that it was so comfortable and that it had an elevator.

Comfortable rooms, plenty of hot water with good water pressure, good breakfast, accommodating staff, excellent location.

Nothing! The hotel was great.

the property has a great location and is very clean. the room was spacious and the breakfast very satisfying.

the mattress on the bed was worn out

Was a pick up location for the tour we booked. Allowed us to leave luggage in the room for the day we were gone. Check-in employee was good but did not leave word regarding booking our taxi to the airport. Waiter for dinner worked hard to understand us and food was okay.

We understand COVID has interfered with staffing everywhere but we did expect a little better English or the patience to listen to my Spanish. Laundry service was very confusing and no dryer which was not mentioned until after clothes washed. I was a nervous wreck about taxi to airport as no one really seemed to know what was going on; first taxi was not taking us there -luckily figured it out and transferred us to another taxi (a much better looking taxi).

The location is ideal to visit the city and they also have a free car park. The personal was kind and helpful

The quality/price wasn’t as good as expected. The bath water was yellow, really disgusting, also all the joints were mouldy. I would not recommend it as the price is really expensive for what it is.

Location for tour pick up, easy walk to restaurants

Water very dirty even after running for a long time. Requested airport taxi reservation for Monday morning when we checked in Friday evening, it was frustrating and confusing. It was a stressful mess. Even using Google translate had a hard time ordering food at breakfast.

+ close to the city center + quiet area at night + friendly staff

- it was not possible to get the room dark at night, the curtains are not thick enough - the sound isolation to the other rooms is not good

They have alcohol sprays in every floor. Room is warm. Breakfast was good. Credits cards accepted. My friend and I liked the food.

Water in bathtub was a little brown but maybe it depends on city water provider. Heating in the restaurant would be nice. We were feeling a bit cold when having dinner.

Great shower - hot water. Nice and clean towels

Heating was a small panel heater that never heated the room properly so always cold

We really liked the room with a heater, a big bed and the hot tub in the bathroom. Everything was clean, the staff was great and planned a taxi for us to the airport. The breakfast was good, a few choices and we could ask for more bread if we wanted to. Approximately 20 minutes walk to the port. Highly recommend :)

The only thing we didn't appreciate is that the water had a yellowish color when we wanted to take a bath

Comfortable room, near to down town and restaurants

Parking is kind of small

The breakfast was great, as was the food offered at the restaurant. The wifi was strong and the room very comfortable.

Eveything was good.

Nice room, nice bed, nice breakfast

Location is OK.

The water in the shower was orange and cold. Bed had dreadful roll together. Breakfast not good.

1) good breakfast, particularly the provision of fresh mango, avocado and fresh orange juice 2) Gideon bible in the bedroom 3) the bath as well as the shower in the en-suite 4) great value for money (it was better than our Cusco hotel but half the price) 5) great location near the centre of town 6) spacious, quiet warm bedroom

I liked this place but what I liked less was as follows:- 1) the poor selection of breakfast cereals on offer 2) the jam sachets were very hard to open 3) the TV channel BBC World wasn't available 4) the bed was a bit soft and the pillows too large