Lovely hotel, located conveniently in the town centre. Love the ambiance of this hotel.

The only minus was that it was difficult to turn on the shower. However the staff came and sorted the problem out immediately.

My room was huge and very comfortable and all the staff were super helpful. Location is good and the hotel is easy to find. Breakfast was great being pretty much cooked to order.

Would have been nice to have an onsite restaurant for dinner not just breakfast but, I understand this is changing soon so that will resolve that minor point.

From the lovely welcome to the fabulous room. A very comfortable night and will be back again. Great breakfast as well 😋

Restaurant wasn't operating in the evening but there are plans to reopen.

The room we had was of a good size, good choice of room lighting and having the use of a fridge an absolute bonus. Nice quality towels, toiletries and bathrobes. The small breakfast room provided a more than adequate breakfast of which the hot breakfast was cooked fresh to order rather than sitting around for ages. Personally I prefer non pork based bacon & sausages so the hot choice was great for me. Decent selection of small pastries, cereals, cheeses, sliced boiled eggs and chopped fruit also available. It was spotlessly clean and every member of staff we had an interaction with was lovely.

We were in room 106 and the only slight issue was that it backed onto the pub next door so it was a bit noisy prior to closing time. But it’s only a small negative as it didn’t last too long.

Very helpful staff

Poor parking and very uncomfortable bed. Doors in the hallways and bedroom doors slam loudly, which woke me during the night.

Breakfast good

Breakfast was lovely.

Upon arrival I was informed I had to pay a £50 ore authorisation amount of £50 for the mini bar. When stating I wasn’t happy paying this I was told it was policy in the t&c when booking. I asked to speak to the manger and was given the phone to talk to the manager Dawid Kaminski. He advised me I couldn’t stay if I didn’t pay the £50, eve. Though I had pre paid. As it was nearly 10pm I was forced into paying this for lack of other options!! I advised the manager I wasn’t happy with this ultimatum, and would mention this in the review to which I was told “if you leave a bad review I will inform booking.com you were misconduct guest”!! As a fully paying guest, I’m not sure how this threat is in any way professional or in line with booking.com procedure!! A very rude and unhelpful man!! Room was very tired with broken blinds in the bathroom and others that didn’t open in the bedroom, along with peeled off patchy wallpaper in the bedroom. See photos. Extortionate mini bar prices that I wouldn’t have used even without the forced £50 pre authorisation. Lady at reception was very pleasant despite her awful manager on the phone and the breakfast was lovely. The only good points to this hotel!!

Nothing

The decor, clean and immaculate looking

Stayed here several times and as always, the location and staff were excellent. Nice boutique style hotel.

There were a few issues (shower taps, heating) that were thankfully fixed within minutes of reporting. It's my go-to hotel for Hudds, but it's starting to look a little tired in places... blinds not always working, dust under the bed and under the radiator in the rooms we stayed in.

Receptionist was excellent, friendly, knowledgeable, efficient and helpful.

Mini bar fridge was noisy and we had to fiddle around with radiators to get room temperature right

Large well appointed suite. Nice welcome gift. Great selection of toiletries. Great decor throughout the hotel.

No thermostat in the room, just old fashioned radiator valves. Breakfast was quite messy and disorganised, with staff not in uniform. It's also a halal kitchen so no pork bacon or sausages.

Clean warm and staff literally went out of there way to help

Shower broken Blinds didn’t close making it hard to change in my room

Location average bad parking facilities choose a hotel that has decent facilities

The misunderstanding with the snacks left out thought complications snacks but some reason a mini bar so charged a ridiculous price for them room was cold heating was turned of in the room as when I asked said its too warm in reception and apparently a halal menu but at 15£ for a breakfast without sausage and bacon no idea shower was impossible to work clearly a over rated hotel with a rude owner on the phone beware guys it's a front and just will get money out of you on the mini bar scam everywhere I have stopped including the briar court hotel have like biscuits and mini snacks complimentary and do full breakfast with free hot drinks for breakfast but that's established enough this place is disgusting 🫣

It was seamless during check-in. Breakfast was 1 out of 3 choices with free flow cereal and bread.

The showers were not easy to switch on. It was so difficult to turn on. If I were alone, I cannot ask anybody for help. They need to change the shower knobs. Horrible! It was too warm. The heater was so high. NOT STROLLER AND WHEELCHAIR FRIENDLY. There was a door which required you to open it after every 3 steps. The door is very heavy. Also,

I love the aesthetic, the friendliness and how clean the space was.

I found the central heating system Too hot and there was not much I could do about that. However, it was fantastic nonetheless

Staff were welcoming. Hotel was spotless. However the shower didn’t work. The heating is on all night which made for an uncomfortable sleep

The heating system

Convenient location for our visit to the Town Hall.

Lovely and warm . Very clean . The gentleman on duty ( Adil I think ) was extremely helpful and nothing was too much trouble . Excellent service and this really resonates for us .

Our shower controls were a bit stiff

Breakfast a little disappointing, no pork used so no bacon or sausages, all halal. Otherwise lovely room and very polite staff.

Location was fantastic. The room was actually a suite and was lovely. The complimentary toiletries were top quality. spotlessly clean, bath robes. Great value for money. Staff very helpful too.

No bar but saying that was close enough to the town centre which had plenty.

excellent location and excellent room with branded toiletries. We had a great sleep thanks to the bed.

Very stylish, clean and spacious room. Shower was great and the bed was comfortable.

The breakfast wasn't great, not a lot of variety. The room was also quite hot, but thankfully a fan had been provided. The mini fridge was also quite loud, but luckily I brought ear plugs so wasn't too much of an issue.

Very gracious staff - always attentive and polite.

The room were very hot, even with the fan provided. Also our shower was difficult to work. We would have appreciated the bar to be open, but the County pub next door was brilliant.

Clean spacious room, comfortable. Bath/shower lovely, tea/coffee facilities nice. Towels/bathrobe was very good.

Deposit of £50 still pending after nearly 2 weeks! Failing to mention this online so it was a great shock to fork out unexpected cash last minute. Also breakfast not too great. No stating of halal food. Halal English breakfasts have been better personally. No glasses/cups/bowls available to Help yourself to breakfast.

Location. Refurbished rooms. Robes. Fan. Free parking

Shower control hard to use

It is obvious that a lot of money has been spent on this hotel as everything feels so clean fresh and welcoming. The staff were lovely and the room was very comfortable. It is a bonus to be able to park on-site. The breakfast was freshly cooked to order and wonderful. It is in a very convenient location. I would visit again!

Nothing.

I loved the room! It was very clean, stylish and inviting. The location isn’t great for views but to just hide away for the night it’s perfect.

Parking wasn’t great, location good as central if you’re heading out but you basically have a view of an ugly car park out of the window. The only thing I can grumble at is that I like room service & this hotel didn’t provide it.