House in Polk County, FL
6 guests · 4 bedrooms · 3 baths
Reasons to book
High-end valueWell priced for this area
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Includes essentials and more
About this house rental
Beautiful community and safe to enjoy your vacation.
Sleeping in the castle in the princess room will be something unique your family will never forget. Close to Disney, Universal, Seaworld.
Come to enjoy.
Sleeping in the castle in the princess room will be something unique your family will never forget. Close to Disney, Universal, Seaworld.
Come to enjoy.
Amenities
Non-smoking
No pets allowed
Family friendly
Map of Polk County, FL
Ratings and reviews
6 / 10Average·Jul 2021
I have stayed in many VRBO's over the last few years and have always had great luck until this time. The communication from the owner regarding the check in process was dismal. She contacted me 2 days before arrival to tell me that VRBO did not charge me a deposit and I had to pay the deposit immediately or she would cancel my reservation. I went ahead and paid the deposit because at this point I had no choice. She also told me that if we had any visitors on the premises during the week she would immediately cancel us. This would have been nice to know up front as we were there for a baseball tournament and would have loved to have a few of the boys over. I then asked if she was gonna provide me with the check-in procedures and the address. Her reply was "of course". The day of arrival I still did not have any information on the address or how I was to access the property. I once again contacted her as I needed an address to put into our GPS, she then provided me with an address. I asked for procedures for check in and she stated to contact her once I was on the property. I told her it would be late but I would let her know. I contacted her 1 hour before arrival as well as 15 minutes before arrival. I finally received a response once I got to the property. She then provided me with the code to get in. Upon entering the house, I saw it was a very nice updated home. However, the cleanliness had a lot to be desired. I had to wash all of the towels as they looked as if they were dirty and had spots on them. The one shower did not drain at all and was only used one time yet still had water in it the end of the week. The other shower drained very slowly. We purchased coffee to be used in the coffee maker. On the very first day I went to make coffee and there was mold in the coffee maker. There was hair in all of the bathrooms and although they had a paper strip over the toilets showing they had been cleaned, they were not clean. The listing says there are televisions, but just to be clear there is one television in the house and it does not have cable. Last, there was a pool yet they did not provide any pool towels. The pool did not look clean and as much as we normally spend all of our extra time in the pool, it was only used once. I definitely would not return to this property. It definitely needs to fire their cleaning company and provide a more informative check in and check out procedure.
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