Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Location
Reviews
1 / 10
The Worst Experiences You Can Have in Austria
Cheap.
After staying here, everyone else seems friendly.
You get the strange experience of actually missing those infuriating AI customer service bots.
You get to test your patience.
Could any hotel have worse customer service? I still can't believe it.
Situation 1. I arrived at the address but couldn't open Booking.com messages on my phone. There was no name or sign by the doorbells, so I called to ask where to enter. He snapped that he managed over 150 hotels and had no way of knowing who I was, then hung up, leaving me stranded on the street without any check-in information.
Situation 2. They offered storage after checkout and promised details at check-in. None came, even after I messaged. When I called, he brought up the previous day and hung up. Only then did I react emotionally too. When I asked about storage, he shouted at me and hung up again. It's a shame I can't share the call recordings here.
I returned the key to the key box and checked out on time. Yet he claimed I hadn't returned it to justify refusing storage, although he had refused BEFORE checkout. He later found the key. Still no apology.
UPDATE: As expected, your response is full of lies. Here are the facts:
1. You promised luggage-storage instructions with the check-in information, but provided none by checkout.
2. You shouted, "You can't use it! OK?!" Is that what you call "clearly explained"? Instructions mean explaining whether storage is available and when, where and how to use it. Shouting at a guest is not an explanation.
3. Your messages gave no storage instructions either. All you did was falsely accuse me, with exclamation marks, of not returning the key and claim I therefore could not use storage.
Other guests' positive reviews do not change what happened to me. My assessment stands. I strongly recommend avoiding this property. There is no reason to risk having your trip ruined when there are plenty of other good places to stay.
8 / 10
We had a great time, the property is very spacious and the location is superb. I would stay again an
Spacious property and excellent location
Bathroom and lack of privacy for the twin bedroom area
10 / 10
Nice, quiet, central stay
Location was perfect; the property was just as advertised. There is a very interesting history regarding the building and surrounding area if you do a little research. Safe, quiet street, central and comfortable.
All was as expected.
10 / 10
Great location
Amazing location. Clean and perfect for what we needed.
As there are different wings to the building we actually ended up staying in the wrong apartment for one night, then having to move to the correct one. The lock box number was the same but instruction on where the actual apartment was in which area was not given. Elevator was broken so lots of stairs.
Bathroom and lack of privacy for the twin bedroom area
10 / 10Outstanding·Aug 2026
Location was perfect; the property was just as advertised. There is a very interesting history regarding the building and surrounding area if you do a little research. Safe, quiet street, central and comfortable.
All was as expected.
10 / 10Outstanding·Aug 2026
Amazing location. Clean and perfect for what we needed.
As there are different wings to the building we actually ended up staying in the wrong apartment for one night, then having to move to the correct one. The lock box number was the same but instruction on where the actual apartment was in which area was not given. Elevator was broken so lots of stairs.
6 / 10Average·Jan 2025
Location was fantastic
It's really only a 1 bedroom place with 2 single beds jammed into what was probably the dining room so there was no way to make the 'kids' bedroom dark at all if the adults wanted to stay up watching TV or doing anything.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Heart of Vienna- next to Albertina. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Heart of Vienna- next to Albertina pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Heart of Vienna- next to Albertina?
We found 11 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and heating.
"Location was perfect; the property was just as advertised. There is a very interesting history regarding the building and surrounding area if you do a little research. Safe, quiet street, central an..."
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this apartment rental
Historic Setting
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Shared living spaces
Family friendly
Contactless check-in/out
Fire extinguisher
Cleaning products
Map of Vienna
Ratings and reviews
8.9 / 10
Excellent(282 Ratings)
100% verified reviews
8 / 10Excellent·Oct 2026
Spacious property and excellent location
Bathroom and lack of privacy for the twin bedroom area
10 / 10Outstanding·Aug 2026
Location was perfect; the property was just as advertised. There is a very interesting history regarding the building and surrounding area if you do a little research. Safe, quiet street, central and comfortable.
All was as expected.
10 / 10Outstanding·Aug 2026
Amazing location. Clean and perfect for what we needed.
As there are different wings to the building we actually ended up staying in the wrong apartment for one night, then having to move to the correct one. The lock box number was the same but instruction on where the actual apartment was in which area was not given. Elevator was broken so lots of stairs.
6 / 10Average·Jan 2025
Location was fantastic
It's really only a 1 bedroom place with 2 single beds jammed into what was probably the dining room so there was no way to make the 'kids' bedroom dark at all if the adults wanted to stay up watching TV or doing anything.
$$$$
Top rated by guests
8.9Excellent
(282 Ratings)
"Location was perfect; the property was just as advertised. There is a very interesting history regarding the building and surrounding area if you do a little research. Safe, quiet street, central an..."
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Map of Vienna
About this apartment rental
Historic Setting
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Shared living spaces
Family friendly
Contactless check-in/out
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Heart of Vienna- next to Albertina. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Heart of Vienna- next to Albertina pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Heart of Vienna- next to Albertina?
We found 11 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and heating.
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