San Martinho Hotel

Amazing service and location…

It would have been nice to have extra stuff like disposable slippers and gowns especially considering the cost.

We would like to extend our sincere appreciation to two particular members of staff, a gentleman and a lady, who were on duty throughout our stay. Unfortunately, we did not get your names, but we hope this review reaches you because you both deserve to be recognised for the outstanding hospitality and professionalism you showed us. From the very beginning, both of you went above and beyond to ensure that our experience was as comfortable and enjoyable as possible. Your willingness to listen, understand our circumstances and, most importantly, find practical and thoughtful solutions made all the difference. A special thank you to the gentleman, whose ability to assess our situation from the outset and make the appropriate adjustments was particularly appreciated. Travelling with our 10-month-old meant that certain considerations were especially important to us. The changes you made ensured that my family was well looked after, comfortable and, above all, safe. That level of attentiveness, understanding and genuine care did not go unnoticed. The experience you created for us was so positive that we actually decided to extend our stay by an additional day just to make the most of it. Even more tellingly, we are already planning to return approximately a week from our original stay to experience it all over again. This was never part of our initial plans, which speaks volumes about the impression your hospitality left on us. It is often the people who make a place memorable, and in this case, you both certainly did. Thank you for your professionalism, kindness, initiative and genuine commitment to making our stay exceptional. Management, please recognise these two members of your team. They are a true credit to your establishment and an excellent example of what outstanding hospitality should look like. We look forward to returning!

Having travelled extensively over several decades, I have come to appreciate that luxury is often defined by the smallest details. These nuances can ultimately make or break an experience. During our stay, we had the opportunity to experience two different luxury suites between the Hotel and Vila Azul, both with pool access. Unfortunately, one aspect that detracted from our experience was the recurring presence of beach vendors approaching guests to sell their products and services. While I appreciate that this may be part of the local culture and that security does its best to manage the situation, I found it particularly disappointing that these interactions extended beyond the beach and into our private terrace. When booking a luxury suite with pool access, I value privacy, discretion and the ability to enjoy time with my family without unsolicited interruptions. I believe these should be fundamental aspects of the guest experience. If arrangements exist between the hotel and local vendors, I would encourage management to introduce clearer guidelines, including proper identification and restrictions on approaching guests in private areas. I want to stress that this criticism does not take away from the exceptional hospitality and professionalism shown by two members of staff, whom I commended in my previous review. Their service was genuinely outstanding. However, as much as the hospitality encouraged us to extend our stay and consider returning within a week, this particular issue is unfortunately the kind of detail that makes me reconsider. Ultimately, a beautiful property and excellent staff are important, but privacy and discretion are what complete a true luxury experience. I hope management takes this feedback constructively.

the food at the restaurant is not tasty

The property had many things for us to explore and was right on the beach.

The hawkers on the beachside made our stay a little uncomfortable.