lovely decorations and facilities well looked after really cosy and homely felt clean and smelled nice apartment complex also felt safe and secure

there was a sofa bed that I wanted to use but unfortunately couldn’t be used as they did not provide bedding also the location felt a bit unsafe at night as a solo traveller and i underestimated the walk from centre

The character of the place. It was very homely and comfortable! An attic conversion with a open kitchen/lounge, Double bed and a bathroom. Excellent connection to the internet. Mobile reception on 3 mobile is slightly low, but the internet connection makes up for that. Kithcen boasts an Oven, cooker, toaster, fridge/freezer, washer/dryer, kettle ... Iron also provided and a hairdryer (not needed for my short hair) :) I was able to resolve a booking issue also through booking.com and with the help of the people at pass the property. Thanks to everyone that made my stay warm and stress free. Best wishes, Hari

clean,tidy and well presented

no complaints

Clean, tidy and a good location for going into town.

Kept getting woken up in the early hours by people ringing are buzzer to get into the building.

The apartment is nicely furnished and has all the important stuff for a self-catered stay. Although the apartment is quite tiny the ground plan is beneficial due to the separate bedroom. I stayed on my own and I would recommend only staying with two people if you are close to the other person. It is just a 10 minute walk to Newcastle Central Station where you can find a supermarket and a 20 minute walk to Monument which is located in the city centre. There is even a bus station nearby if you have a lot of baggage and don't want to walk up the hill.

Unfortunately, I had some major problems with my booking. After I got several confirmation emails I didn't receive the pin code for the key box. When I arrived I called the property and asked for the right code. They told me that I didn't pay the deposit and therefore didn't get the final confirmation email with all information. I was very confused because on the web it says that they will book the deposit automatically from your credit card 7 days before your arrival. On the phone they told me that I had to pay it via bank transfer but I never received any payment details about this either. In the end I was waiting for more than two hours outside of the apartment with two large suitcases and crashed in a hotel nearby because of the cold (January) and the fact that I didn't have any wifi to organize the bank transfer from outside the apartment. Finally they managed to send me the payment details and I received the pin code so that I could check in on the next morning. So if you don't get any further information after your booking confirmation I would recommend you getting in touch with the property before your arrival to avoid situations like mine.