Hotel in State of Quintana Roo
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this hotel
This is an adult-only hotel, that offers luxury amenities, A/C, a mini-bar, healthy snacks, 24th security, and room service.
Amenities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Ironing facilities
Smoking allowed
Safe
Key access
Key card access
Housekeeping available
Fire extinguisher
Cleaning products
Map of State of Quintana Roo
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Mar 2026
Cleanliness
Quality of service
Staff
All was perfect !!!
9 / 10Outstanding·Mar 2026
Beautiful property, friendly staff and some of the best food we ate in Tulum! The room and decor was beautiful, the yoga classes and instructor were lovely. Definitely recommend for romantic getaway or girls weekend retreat. It’s was very relaxing all around
The massage wasn’t very good and was way over priced. Wish they would have more drinking water in the room. They just had a refillable liter size pitcher, we’d go through it quickly. But you could get free refills for it at the bar. Minor complaints
9 / 10Outstanding·Mar 2026
Private pool & look and feel of the room
Nothing
5 / 10·Mar 2025
Beautiful hotel with very comfortable accommodation
Staff were very nice but the service was really bad, so slow and generally all over the place. Small point but there was no turndown service which we had at our other hotel with less stars. Milly at reception was really good, she did try to organise the staff but it just seemed like they weren't with it at all! The food wasn't anything special and so very expensive. I wouldn't go back to the Muare but on the other hand it was very nice. We preferred the Bardo where we stayed first.
$$$$
Top rated by guests
8.6Excellent
(220 Ratings)
"Cleanliness
Quality of service
Staff"
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