Courtyard by Marriott Owatonna Downtown

Very nice hotel, all new, location was perfect and staff was great.

No complains

Perfect location to walk to Saturday farmers market and bagel shop next door. Very clean room and spacious lobby.

Overpriced for what was offered. No breakfast included and not even a water bottle in the room for $200/night. Friendly checkin but manager at end of stay offered no smile or any words to us at all. Layout of lobby with open bar can be tricky once a loud, imbibed crowd takes over.

I liked the location in proximity to being downtown and I could walk places. I did not realize I would be woken up by a train, but maybe that would be the same anywhere you stayed. The bed and the pillows were very comfortable.

My only concern was that the tv did not work. It was scrambled all the time and there was not much of a channel selection.

Salt water pool, warm, nice and clean.Jessica was sweet and professional at front desk. When the Bistro was closed she offered granny and I some ice and went to get it for us without us asking. Jessica needs to give Brian recurrent training on how to give CS. Kylie at the Bistro was nice and helpful.

I called on June 28, ask GM Brian to block 4th floor handicap adjoining rooms for our 2 families as they did for us in Apr. our arrival would be Aug 11 and we just bought 2 rooms non ref from Booking.com so we will come. Brian did not care, seemed uninterested, lazy said to call back one week before arrival as he can’t block this far ahead even tho they have Fosse system which allows pre blocked rooms. I asked Brian to note it on my record, log book, tell staff we had to have these rooms. We were bringing 97 yr old granny and we all needed to help her at night. So I called back on July 24, 18 days prior to our arrival to hear those 2 rooms were blocked for someone else yesterday. Talked to staff members, can’t do anything about it. This ruined our vacation by 50%. We were given 2 waters, wine for both rooms at check in which was nice but did little to help with getting 2 rooms, not handicap on 1st floor. Brian never reached out to me, just hid out behind his staff. Brian left no apology notice to guest on Sat when electric and AC went out Fri due to storm. Storm not his fault but no generator and it became so hot ppl had to leave hotel. No mention or notice at front desk there was a great Farmers Market Saturday 6 blocks away, we found it Sat by accident and spent plenty of $ at all the vendors. GM Brian did nothing to promote Owatonna and revenues the hotel guest could bring. His LinkedIn said he’s into CS and property management but he’s NOT anymore. He’s worn out and doesn’t care anymore. I did not get any points for my 2nd room or the points from spinning their roulette wheel.