Hotel in St. Gallen, Switzerland
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this hotel
Comfortable Accommodations
Amenities
Business facilities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Balcony/Terrace
WiFi/Internet
Ski in/Ski out
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Safe
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of St. Gallen, Switzerland
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Oct 2026
Funzionale, con parcheggio coperto e colazione inclusi. Molto silenzioso. Bollitore e caffettiera disponibili, cosi' come angolo cottura e un frigorifero vero.
Le camere sono buie e molto asettiche, in stile industrial (quindi "fredde" e impersonali).
8 / 10Excellent·Oct 2026
Grosses Zimmer mit Balkon, Kühlschrank mit Wasser (gratis) und Kaffeemaschine
(Crème bekommt man auf Nachfrage in der Lobby, sofern man dort jemanden vom Hotel antrifft.) Parkplätze gratis vor dem Haus oder in der Tiefgarage. Gute Matratzen. Gutes Frühstück. Das angetroffene wenige Personal war freundlich und hilfsbereit.
Mit dem ÖV nicht oder nur mühsam zu erreichen. Ich würde sagen, ein Auto ist notwendig, wenn man abends irgendwohin essen gehen möchte.
Self Check-in nie wieder! Zum Glück war ein freundlicher Angestellter im Haus, der uns beim Check-in am Automaten behilflich war. Er organisierte auch eine neue Schlüsselkarte, als eine der beiden nicht mehr funktionierte. Wenn ein Hotel es nicht für nötig erachtet, die Gäste (Zimmerpreis über CHF 200.—) von einem Menschen begrüssen und einchecken zu lassen, dann buche ich woanders. Elektronik mag angenehm sein, wenn sie funktioniert. Tut sie es nicht und niemand ist greifbar, dann wird es mühsam. Die Geiz-ist-geil-Welle scheint auch die Hotelbranche erreicht zu haben.
7 / 10Good·Jul 2026
The hotel (as in building and rooms) is fine, but the support, staff and experience is very poor.
Check-in:
The check-in terminal (unattended) is supposed to give out room access cards after coding them to open the assigned room. Unfortunately, when I arrived, it checked me in, but didn't provide the card and didn't display any errors.
I called the number provided "in case of check-in errors" and the person on the phone said this machine is likely to be out of room access cards. That person instructed me to walk over to the reception desk's computer, which was completely unlocked with no password and a TeamViewer (remote access) client was connected. I watched that person access the hotel management system to code my card. If I wanted to, I could disconnect them and happily browse data of the hotel's guests and more.
I'm sorry but that approach to security of a system that holds personal details and more does not meet ANY standards, much less in Switzerland. When I commented on this to the person on the phone, they said "Yeah, I told them multiple times and they didn't do anything". Since you ignore your own employees, perhaps your potential guests should be warned this is how you treat their details.
Staff and responsiveness:
This all contributed to over half an hour delay in checking-in and I was there with a small child. When in the morning, I called the same number to ask for a later checkout due to this (because they did not respond to messages on booking.com), some dude answered with "Yeah?", spoke no English and was pretty unfriendly.
Such manners may be suitable in a third-world country but shouldn't be tolerated here.
6 / 10Average·Aug 2023
expensive
$$$$
Top rated by guests
8.2Excellent
(385 Ratings)
"The hotel is very comfortable. What really impressed me was the staff. Every member of staff I met and spoke to were very helpful and friendly. The hotel management team were exception and nothing was..."
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