Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Worse experience ever
I cannot comment on the actual accommodation at The Heart of Naples - Neapolitana because we never stayed there. Unfortunately, our experience was extremely disappointing from the moment we arrived.
The host failed to inform us in advance that the original accommodation we had booked and paid for was no longer available. Instead, upon arrival, we were unexpectedly offered a one-room studio apartment with no outside space, which was completely different from what we had booked. Despite this, the host still expected us to pay an additional €40 room tax.
When we explained that we were unhappy and refused to stay, the gentleman became visibly angry. We contacted Booking.com immediately, explained the situation, and they advised us to leave straight away as we felt we were in a hostile and uncomfortable situation. Once the host realised we had contacted Booking.com, his attitude became even worse.
To make matters more frustrating, we had also paid the host extra for an airport pickup service, so there was absolutely no reason why we could not have been informed beforehand that the original property was unavailable. Shockingly, at no stage — not even when we arrived at the property — were we told the accommodation we booked was no longer available.
We felt completely cheated and vulnerable. Just after midnight, we were forced to find alternative accommodation and had no choice but to pay premium hotel rates due to the late hour.
Please be cautious when booking this accommodation. My personal advice would be to avoid booking unless you are 100% certain you will receive exactly what you paid for.
I cannot comment on the actual accommodation at The Heart of Naples - Neapolitana because we never stayed there. Unfortunately, our experience was extremely disappointing from the moment we arrived.
The host failed to inform us in advance that the original accommodation we had booked and paid for was no longer available. Instead, upon arrival, we were unexpectedly offered a one-room studio apartment with no outside space, which was completely different from what we had booked. Despite this, the host still expected us to pay an additional €40 room tax.
When we explained that we were unhappy and refused to stay, the gentleman became visibly angry. We contacted Booking.com immediately, explained the situation, and they advised us to leave straight away as we felt we were in a hostile and uncomfortable situation. Once the host realised we had contacted Booking.com, his attitude became even worse.
To make matters more frustrating, we had also paid the host extra for an airport pickup service, so there was absolutely no reason why we could not have been informed beforehand that the original property was unavailable. Shockingly, at no stage — not even when we arrived at the property — were we told the accommodation we booked was no longer available.
We felt completely cheated and vulnerable. Just after midnight, we were forced to find alternative accommodation and had no choice but to pay premium hotel rates due to the late hour.
Please be cautious when booking this accommodation. My personal advice would be to avoid booking unless you are 100% certain you will receive exactly what you paid for.
10 / 10
Amazing apartment and experience!!
We had such a wonderful time in Naples thanks to Flora, the host of the apartment. Everything was perfect, beautiful and in a great zone. Flora was such a nice host that helped us with everything and would check on us if everything was going well. Would definetely recommend this apartment to anyone wanting to go to Naples!!
10 / 10
Awesome place!
The space is wonderful for me since I was alone. It is also clean and with complete furnitures. Flora was super helpful too.
The bathroom is a bit small for a someone tall and big. A shower curtain would make it better too to prevent water flowing out into the floor.
6 / 10
I would prefer to stay somewhere else next time.
The apartment is very big, nicely decorated, suitable for 4 people and has a rooftop/balcony and 2 bathrooms. The host was super friendly.
The apartment could be more clean. For example, we found some stains on the toilet seat and on the sheets.
The entrance to the apartment is very difficult to find and ugly and you have to go up to the 4rth floor without elevator.
The Wifi did not work but we didn’t try to fix it.
Flora und Ihre Angehörigen sind super Hilfsbereit, freundlich und Nett..hat jeweils super schnell geantwortet und war immer gleich Verfügbar.
Das Appartement befindet sich im 4 Obergeschoss und es gibt kein Lift. Leider steht es im Inserat nirgendwo, müsste meiner Meinung nach aber stehen.
Die Terasse, war nicht Betriebsbereit, nicht brauchbar, dreckig.
WLAN, haben kein Netz gefunden und der TV hatte kein Empfang.
Das Bad, die Dusche ist sehr niedrig und es ist sehr eng.
10 / 10Outstanding·May 2026
La posizione è eccellente, a due passi da Piazza del Plebiscito.
La sig.ra Flora è stata gentilissima, sempre pronta a consigliarci e ad aiutarci. Ci ha addirittura ordinato le mozzarelle da portare via, con tanto di contenitore da asporto.
Niente
5 / 10·Sep 2026
L'accoglienza e la gentilezza di Flora e la pulizia dell'appartamento.
Mancanza della tavoletta del water e doccia da sistemare. Le foto e la descrizione restituivano una bella terrazza fiorita sulla quale avevamo riposto fiducia. Peccato che è al momento dismessa e con tutte le piante rinsecchite...speriamo che da qui alla prossima volta venga tutto sistemato al meglio. Non è una critica ma un consiglio per migliorare il servizio!
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at The Heart of Naples - Neapolitana. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is The Heart of Naples - Neapolitana pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at The Heart of Naples - Neapolitana?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pets allowed, and heating.
"We had such a wonderful time in Naples thanks to Flora, the host of the apartment. Everything was perfect, beautiful and in a great zone. Flora was such a nice host that helped us with everything and ..."
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pets allowed
Heating
Kitchen
Balcony/Terrace
WiFi/Internet
Smoking allowed
Housekeeping available
Cleaning products
Map of Naples
Ratings and reviews
7.2 / 10
Good(90 Ratings)
100% verified reviews
10 / 10Outstanding·Nov 2026
Accoglienza, posizione, casa caratteristica
Mancano un po di utensili per cicinare
7 / 10Good·Aug 2026
Flora und Ihre Angehörigen sind super Hilfsbereit, freundlich und Nett..hat jeweils super schnell geantwortet und war immer gleich Verfügbar.
Das Appartement befindet sich im 4 Obergeschoss und es gibt kein Lift. Leider steht es im Inserat nirgendwo, müsste meiner Meinung nach aber stehen.
Die Terasse, war nicht Betriebsbereit, nicht brauchbar, dreckig.
WLAN, haben kein Netz gefunden und der TV hatte kein Empfang.
Das Bad, die Dusche ist sehr niedrig und es ist sehr eng.
10 / 10Outstanding·May 2026
La posizione è eccellente, a due passi da Piazza del Plebiscito.
La sig.ra Flora è stata gentilissima, sempre pronta a consigliarci e ad aiutarci. Ci ha addirittura ordinato le mozzarelle da portare via, con tanto di contenitore da asporto.
Niente
5 / 10·Sep 2026
L'accoglienza e la gentilezza di Flora e la pulizia dell'appartamento.
Mancanza della tavoletta del water e doccia da sistemare. Le foto e la descrizione restituivano una bella terrazza fiorita sulla quale avevamo riposto fiducia. Peccato che è al momento dismessa e con tutte le piante rinsecchite...speriamo che da qui alla prossima volta venga tutto sistemato al meglio. Non è una critica ma un consiglio per migliorare il servizio!
$$$$
7.2Good
(90 Ratings)
"We had such a wonderful time in Naples thanks to Flora, the host of the apartment. Everything was perfect, beautiful and in a great zone. Flora was such a nice host that helped us with everything and ..."
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Naples
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pets allowed
Heating
Kitchen
Balcony/Terrace
WiFi/Internet
Smoking allowed
Housekeeping available
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at The Heart of Naples - Neapolitana. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is The Heart of Naples - Neapolitana pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at The Heart of Naples - Neapolitana?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pets allowed, and heating.
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