MainStay Suites Mt. Laurel - Philadelphia
About this hotel
Suburban hotel with fitness center and 24-hour business center Along with a fitness center, this smoke-free hotel has a 24-hour business center and a 24-hour front desk. Self parking is free. Other amenities include express check-out. Housekeeping is available on request. MainStay Suites Mt. Laurel - Philadelphia offers 93 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include sofa beds. Kitchens offer refrigerators, stovetops, and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Televisions come with premium cable channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request. Recreational amenities at the hotel include a fitness center.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
TV
Gym / Fitness Center
Map of Mount Laurel, NJ
Hotel in Mount Laurel, NJ
Reasons to book
Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more
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Reviews
3.2/5.0
Average(451 Reviews)
1.0
There was dog poop on the floor worst place i ever saw
4.0
Overall the stay was nice. There were some issues with the condition of the room. The window didn’t shut all the way causing the room to feel humid and damp, and the bathroom door didn’t shut properly. But the room was clean and the employees were all very nice so all together not a bad experience.
4.0
I will never stay here again. They wanted a cash deposit of $250. I was only stay there for a one day. My room had dead bugs in it. There wasn’t enough towels in my room. I just wouldn’t recommend this place.
1.0
I don’t like not it all not clean room doesn’t fixed room
10.0
Nice
4.0
Clean and quiet. Close to shopping and restaurants
3.0
The property needs to be exterminated. There were roaches all in the kitchen.
1.0
Shower was dirty as hell
1.0
Facility had roaches and bugs. Front desk staff lady was rude when they double charged my card after I requested a refund and never stayed
1.0
Absolutely vile. Stains everywhere! Possible bed bug! Welfare housing , do not stay !
5.0
I always stay here when i want to relax .it's very peaceful and comfortable here .
3.0
Room was a little dirty. Staff was helpful.
1.0
Very dirty, waste of money. Definitely won’t stay again
1.0
The room was beyond dirty. Dead bugs in the bathroom, cigarette smell was so strong, dirty seats stained, walls were covered with dirt. Horrible.
5.0
Everything was okay except the pillows in my room.
1.0
This hotel is terrible. Very unclean. I didn’t want to touch anything or use the towels. I will not stay here again. They need a total renovation. Like rip out the walls and start over. Staff is friendly and tried to be accommodating but the place is bad.
3.0
Very disappointed, I got there in time to get ready to meet friends, while getting ready, I found trash under the bed,and sofa that filled a shopping bag, stove top was dirty and not cleaned and food left over from the last resident who stayed in that room!! I brought the bag of trash to the front desk, all I got was "I"m sorry" the least they could have done was knocked off half the price! Won't be back~
2.0
Our room the couch was stained all over everything jn the kitchen was sticky luckly my wife had lysol wipes could actualy get black off the counter tops the staff was nice enough they were painting in the hallway which was good
2.0
Choice needs to review standards and guidelines for its locations,
Clearly the on line description should say ‘under renovation’.
Broken locks on entry door, ceiling panels akimbo, or missing, carpeting torn out,….
Employees hanging out outside of lobby entrance
Desk chair and end table and side cushions were in the middle of the room.
AC was off and room had a stale odor.
2.0
The room was pretty comfy, im happy it had a kitchen. Im just a lil tired of the hotel in this area all smelling like smokers lived in the room but other than that it was a decent stay for 4 days.
1.0
This was a subpar hotel. Service required you to get stuff at main lobby like there was never a blanket on my bed both times I booked here. And little to no shampoo or body wash to use. Other tenants seemed to be a bunch of crackheads and was sketch to be in. Doors to hotel was held open by things people grabbed outside to hold door open so they didn't need the key so I felt not very safe. I wouldn't recommend this hotel to be honest.
5.0
Amazing front staff is so helpful
2.0
The room smelled really bad, it smelled like smoke everywhere and you could smell marijuana all in the hallway.
3.0
The building my room was in was dirty and pet piss smelled in front of the building. Staff entered my room to remove a phone while I was out.
2.0
My reservation and check in process was ok. I was not expecting to pay a $100 pet fee but was offered a discount by one employee but was still charged the $100. Then upon getting up the next morning my kids went to use the microwave and found food left in it with flies around it. We needed towels, washcloths, blankets and pillows and remotes to all tvs and we had to constantly ask for more than 1 item. My husband asked about washcloths the morning after and was told 2 different times that they were not ready, so bought some just to have during our stay. Upon encountering the staff (,maids) they were very pleasant and helpful but did not speak any English. I think that in this field someone nwwsa to speak or at least understand some English as far as the public is being dealt with it would help with communication breakdowns. My overall stay was ok, I give it a 5 outta 10. The property was very nice, the rooms were descent, but could use some work or remodeling, and they could use a pool for the guests especially if children stay as well. We really enjoyed the area and the location if everything.
1.0
I got to the hotel at 4pm check in time and they told me my room wasnt available anymore and their pool is not open maybe they should take it off the site i had to hurry n try n find another hotel. So unprofessional ill never try n book here ever again
5.0
I liked the property
It needs a little work on suites and lobby
1.0
They said Wi-Fi, but there is no wifi. The ask breakfast but there is no breakfast available. Use towels. Really? Bad blankets are have whole. Kitchen is fully rusted and bathroom is thinking really bad
5.0
The pool was closed only complaint
1.0
A/C was set at 60. No TV. No coffee or breakfast. Door wouldn’t open/close without effort. If it was less expensive, perhaps the value would have been better.
2.0
This property was very dirty. The couch had large stains all over it. The carpet was shredded in spots like an animal dug at it. The doors had dirty fingerprints/hand prints. There is no hairdryer in the room. The smoke detectors are covered with plastic and wash clause. When asked for additional towels, the clerk at the front desk does not speak or understand the English language.
2.0
This hotel is a dump. From the check in to the check out I would not let my worst enemy stay here. The whole place smelled of weed. They let people rent out rooms for parties. Then lets talk bout the room. Stains all over the place, I think someone got shoot or thur up on the sofa which smelled like old eggs. The sink had no stopperthe wall had a hole in it to the next room, kitchen floor was sticky and the best were the roaches in the toaster. NO USB, NO TISSUES NEVER AGAIN.
3.0
Hallways smelled of marijuana. Cleanliness was lacking particularly in the bathroom and kitchen. Rotten smell coming from kitchen sink drain. Smell of cigarette smoke coming from bathroom. Had issues with the toilet flushing. Gave us two towels for a two bedroom suite with four guests for a four night stay. Stopper on bathtub broken, toilet paper holder broken. Beds had a top sheet and "blanket" that was thin like a sheet- we ended up asking for extra. No breakfast- not sure if this was a listing mistake? There appears to be a pool but must not be in working order. Could've been worse.. but could've been much better. Would not stay here again. You get what you pay for.
1.0
I was very disappointed in this hotel.
They did not have breakfast buffet as Hotel.com stated.
Their kitchenette missing some dishes, tableware, frying pan, etc...and no coffeepot. Bathroom sink stopped did not work.
I will not be staying there in the future
1.0
If you like druggies, hookers and bad management then this is the place for u! this has become the crack head inn. General manager needs to be replaced. Don’t ask for soap or towels or cleaning supplies because they will call the cops on you and lie and act like you are in the wrong! young black front desk worker should not have a job! She called the cops and also told me that her “Sargent ” dad was gonna come. lol not sure what that meant but what did show up is her mom that looks like a man and started screaming for no reason like a lil @itch! They don’t have anything in the rooms as far as, clean sheets, SOAP!!! coffee. forget about asking a housekeeper for anything because all they say is” we don’t have it” General manager doesn’t even greet customers. Gave me a very bad experience! i WARN you all to stay away! if you don’t believe just go sit in the parking lot at around 11am. YOUR WELCOME!
4.0
The room was clean but we needed extra towels and sheets for the sleeper bed. The sleeper mattress was dirty and old and very old. Folded it up and just used the couch. Only decaf coffee was available and no creamer or sugar packets. Advertised with a free breakfast but nothing available. Wouldn’t be an issue but it was listed on the website as such. Staff was very friendly.
1.0
Room was run down. Our bathroom door handle broke and locked my partner in. We had to use a butter knife to get out. Breakfast was discontinued though it was advertised. Kitchen was filthy. Beds were comfortable. Check in staff person was very nice.
1.0
The hotel is in bad condition. The main door doesn’t close very well (safety concerns) and they stopped the complimentary breakfast, which was one of reasons I booked this hotel.
1.0
I was told when I called ahead that we could check in early. When we got there I was told I had to pay $30 to check in early. The front desk would not let me speak to a supervisor and flatly told us no you can’t check in until 4. We left
1.0
I will not go back
and i wish I can get some money back
the vents where driy the stove eye did not work
the lock on bath room door break end
the front door to room only had one screw on the latch
some one burn food and can it in room all night
FAQs
How much does this hotel cost compared to others in Mount Laurel?
The average price for a rental in Mount Laurel is $111 per night. This rental is $26 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at MainStay Suites Mt. Laurel - Philadelphia. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is MainStay Suites Mt. Laurel - Philadelphia pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at MainStay Suites Mt. Laurel - Philadelphia?
We found 6 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and tv.
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