Extended Stay America Suites Boston Westborough Connector Rd
About this hotel
Located in Northborough, this attractive hotel for $97 per night is a fantastic choice for your next vacation. Hotel in Westborough with free breakfast and 24-hour front desk Laundry facilities, a 24-hour front desk, and free breakfast are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request. Extended Stay America Suites Boston Westborough Connector Rd offers 92 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Map of Northborough, MA
Reviews
3.0/5.0
Average(551 Reviews)
1.0
General reception was bad first day was alright checking in but in the morning no one was in the office to talk to know my way around
2.0
hotel was really filthy... even outdoor areas very littered. aND unkept
the sign to find hotel ( the location was behind another chain hotel ) was not lit up so really difficult to find. yet Andrew at desk was helpful to help find it.
the corridors were absolutely filthy. EVEN even bathroom had soAP scum still evident in tub alcove... tv did not work , wall paper thin with a very noisy neighbor to the left of my room , they argued and spoke loudly. Even with BABY CRYING IN THEIR ROOM...
1.0
When enter hotel it stunk as getting on elevator my husband killed a roach. After 15 hrs travel all wanted to do was rest. Was to tired for what was happening. The room was old and had horrible smell. Was very uncomfortable to go to sleep. The floor was dirty furniture was discolored and looked like never been clean. Under air unit was super dirty. Couldn’t hardly get no rest. Was to tired to deal with front desk, but couldn’t get rest of the horrible smell in hotel and room.
1.0
The stench was terrible because there are cooking facilities in every room. However there is no exhaust so people crack their doors and the smell goes into every room eacht time the door is opened.
1.0
The hotel was overbooked and they had no rooms available at any of their three properties.
I was left on my own to figure out a place to stay.
Incredibly annoyed and angry with Expedia!
I hope I don’t get hassled getting a refund!
3.0
I found the room adequate and smelled like smoke. Hotel guests were smoking in front of the hotel doors.
1.0
Property was awful. We checked in and an hour later found a new hotel and checked out.
1.0
The ladies at the front counter were lovely, helpful and kind. It's an older property that needs upgrades. You could tell the hotel had seen alot of turnover and had not been kept up at all.
2.0
This place smelled horrible. The staff were very nice but the heater in the room was very noisy. Recliner didn’t work. Bed not very comfortable
4.0
The bedsheets where very smelly of cigarette which means it was not washed after the last customer.
Dirty isles.
Too many homeless like people smoking at the front of the building all the time
1.0
Had a horrible experience. My TV didn’t work and when I went to the front desk to get help I got an attitude.
1.0
Booked a stay here because it was very close to my office and other hotels were booked. I prepaid through Expedia. I had a very late cross country flight and knew I was going to be in after midnight and would not be n until 1:30am, so I called the hotel a day earlier to confirm the late check inThey told me that they would note my account and that everything was good.
I arrived at 2am and went to check in and they did not have a room for me. They were quite rude and told me that because I booked with a third party (Expedia) that the room was not guaranteed. I told him that booking and paying for a room absolutely should guarantee me a room. He told me that I need to go find a room somewhere else.
Beware booking a room with them through Expedia, because apparently it doesn’t mean anything to Extended Stay.
I spent 45 minutes outside trying to find another room. Had to Uber across town after finally finding the last room in the area. Spent a lot of money going back and forth to the office that was not expecting.
Not only did they give up my prepaid room, they were very rude about it. Never going to Extended Stay again.
1.0
Had to leave because of bathroom issues. Toilet overflowed Nobody to repair. Had to change Hotels because no rooms were available. They refused a refund even when they knew we checked into another hotel. Manager very unfriendly and lied about the situation. We are discussed in our treatment and will do anything in our power to let people know to stay away from this hotel
5.0
Staff was very polite. Rooms clean quiet safe
3.0
smelled like dog pee in hallway and smoke in room
1.0
The room was OK except that the bed looked like someone had slept on half of it. It was late, no more rooms were available. We got clean sheets from the front desk and changed the bed ourselves. An assistant manager said she would give us a partial refund through expedia, but we never got it. The hotel does not seem well kept.
1.0
I had reserved a room with a king size bed. They didn’t have any kings, despite my making a reservation well in advance and checking in right at the 3pm checkin time. It took them 15 minutes to determine which room they could put me in. They had a sheet of paper with a handwritten list of room #’s that were ‘clean’ (from housekeeping?) but they had no idea which rooms were what. They finally gave me a queen room and the key didn’t work until I slid it in and out about 5 times. I needed to do that any time I tried to get back in the room. The sheets on the bed had a hole in them, the room & furniture were dusty and old, the bathroom was filthy (I found garbage underneath the sink). While the room was equipped with a kitchenette, it had no dishes, utensils, nothing to cook with. Also not the cleanest. At night, I could hear the woman next door yelling at her kids, animals barking, and what sounded like a clock radio going off in a room with no one in it. I was only there for 2 nights and under a time crunch otherwise I would have looked for another hotel. I guess the good news is they claim they adjusted the price of my room since I didn’t get a king. Haven’t completely confirmed that yet. Hotel condition etc very disappointing considering how expensive hotels are these days. Was planning to mention this to the front desk clerk when I checked out but she didn’t seem to have any interest in asking how my stay was.
1.0
Expedia did not send my reservation to the hotel. It was not in their system. Fortunately a room came free while at the counter. I may never use you again.
2.0
Property was a little dated and had a “smell” to it; neither inviting nor offensive. It’s a basic hotel. No frills.
2.0
Carpets were dirty, hallway smelled strongly.
1.0
The motel had a horrible odor. The carpet in the hallways wasn’t clean with pet hair and pieces of garbage everywhere. Didn’t see a single cleaning person in the 5 days that we were there. The hotel staff seemed nice but overall the odor and cleanliness was horrible. For $900 for 5 nights I expected a cleaner environment to sleep in.
4.0
Our stay was good, the general manager checked us in he was very nice and welcoming, was in driving distance of restaurants and shopping centers.
The room was nice only thing we didn’t like was the bed the mattress was horrible
1.0
Front desk personnel was HORRIBLE, didn’t care my bathroom door was locked and made no attempt to help resolve the issue, kids running around in the parking lot, hallways dark and gloomy, my garbage can was full of garbage, worst experience of my LIFE!!!!!!
2.0
Last minute booking when our other reservation was cancelled due to a hotel maintenance problem. This hotel was literally “hidden” behind another one. I was not the only one who went into the wrong hotel only to be told “drive around the building. It’s in the back. Happens all the time.” Needs better signage. Lobby and hallways had an unpleasant smell. Hairdryer was missing off the wall unit. Not enough pillows for two people in a queen sized bed and no spare in room. Hotel appears to be used for housing. With that being said, the room was clean and didn’t smell like the hallways, the bed was comfortable and the woman at the front desk was helpful and pleasant.
1.0
The first room we got was not very clean the tub filled up, when we ran the shower, and it smelled musty. It had vynal floors that were filthy.
The second one that they transferred us to had carpet that smelled musty, and like urine. It was cleaner than the first one, but I had to spray it with my car freshener.
1.0
The hotel is disgusting/dirty. Unsafe as well.
1.0
The area where the hotel is located is nice but deceiving. The facility smelled the minute you walk in the lobby and the rooms were dirty. Before my family arrived I had checked them in since their flight was delayed. I went to the rooms to set up a few things that I had for them. I was taken back of what I saw. I had asked the receptionist for other rooms and was told they were booked solid. (Understandable since it was a holiday weekend). When I asked if the rooms could be cleaned, I was told that the person had left for the day. I ended up going back with cleaning stuff. I could go on, but it’s not worth rehashing my experience. Needless to say, I was able to find another place for my family of 7 to stay at another hotel the following day. Tara, thank you for your full understanding and for making things right.
3.0
We liked that there was a kitchenette and was close to the highway.
We noticed a very strong, disagreeable odour in the lobby. Don't know what it was. Also, felt a little uncomfortable having to walk by residents who plant themselves near the front door, to hang out and smoke.
1.0
Would not stay at an extended stay again
Rather sleep in my car
1.0
They gave away our room in the middle of the night so I’m going to say this hotel is absolute garbage and I would never recommend them to anyone. The staff was rude and my family has to drive 2 hours home.
2.0
It smelt like cat pee in the lobby. There was a bad smell in the elevator and the hallways. Our light in the bathroom was broken and in the sink when we arrived. The lights by the bed blew and the bed was noisey like paper and very uncomfortable. No one was around when I went to the desk to tell them about the lights. Checking out I couldn’t find anyone either.
1.0
Not a safe hotel for women traveling alone. The front desk staff person tried to enter my room in the middle of the night. If I had not had to double lock on the door he would have been able to get in with the key. He was really upset and told me someone else was supposed to be the room, and asked me who let me in the room. I told him his collegaue checked me in and gave me the key. It was a very scary experience.
2.0
I reserved a room with a double bed and got a room with a single bed. They said the hotel was booked (although it hardly looked it at all during our stay). They found us another room. Advertised they had free cribs which they did not have so 2 people and a baby shared a double bed. The fire alarm went off at 9:00 at night just after we got the baby to sleep and we all had to evacuate outside. Since there are kitchens in the room, staff told us this happens fairly frequently. Breakfast was coffee, muffins, granola bars and a packet of oatmeal. Not what I was expecting. It was fine for a quick overnight but I would have paid a little more for a neighboring hotel if I knew it was this bare bones. Staff was helpful and friendly though.
1.0
2 condoms found under the bed. Never was cleaned and never moved me to another room
2.0
Nothing
2.0
I did not like cleanliness of the rooms and the staff were unprofessional.
1.0
Place is filled with cigarette smoke. I had requested for non-smoking room. They gave me smoking room which had a lot of cigarette smoke and I could not breathe. When asked the front desk lady, she said all rooms were non-smoking rooms but if someone who stayed in the room could have smoked and they cannot control that. Even lobby smelled bad with cigarette smoke.
4.0
Good
3.0
Great location, very friendly and helpful staff.
1.0
I booked this room because, I need breakfast. The property does not offer breakfast. They just served coffee and some vanilla flavored bread. That's it.
If you book through 3rd party vendors like Expedia, they do not like it and say they did not receive the reservation but still block the room to give it to the same person for higher rates. Its a scam.
FAQs
How much does this hotel cost compared to others in Northborough?
The average price for a rental in Northborough is $128 per night. This rental is $31 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Extended Stay America Suites Boston Westborough Connector Rd. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Extended Stay America Suites Boston Westborough Connector Rd pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Extended Stay America Suites Boston Westborough Connector Rd?
We found 5 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.
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