Fairfield Inn and Suites By Marriott St Charles
About this hotel
Situated in Saint Charles, this charming hotel for $116 per night is a great choice for your next trip. Hotel with free breakfast, near Kane County Fairgrounds An indoor pool, a 24-hour fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite. Housekeeping is available on request. Fairfield Inn and Suites By Marriott St Charles offers 92 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries. This St. Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of towels can be requested. Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
TV
Map of Saint Charles, IL
Reviews
4.1/5.0
Excellent(416 Reviews)
5.0
The hotel was very clean and the room was real nice.
4.0
Everything was as expected. Only issue was that there was no non-stick spray for the waffle maker.
2.0
We’ve been staying at this hotel for 10 years but will not stay here again. The hotel is no longer clean and tidy. Stains on the walls and carpet, bathtub was disgusting and drain was not working. The lighting in the hotel was dark and a heavy perfume covered the hallways. There was still no coffee available at 7:00 in the morning. So disappointed to see the hotel in this condition. Like I said, we will no longer use this hotel.
Also spoke with another guest who had been using this hotel for 15 years and they will never book again here.
5.0
Super clean
2.0
Was there with a buddy attending a fishing show
I gave it a lower rating because no maid service
1.0
Shower would not drain, no water pressure, small very low toilet,
2.0
Was close to where I needed to be for funeral places in St. Charles.
Front desk people were nice.
Their snack area needs replenishing and no vending machines on my floor.
No microwave in my room which would've been nice to heat a frozen dinner, but it did have a mini-fridge. (Grocery across street if needed)
Room very clean, bed & pillows comfy.
2.0
The A/C was on inside the room that I was given. The thermostat was reading 57. The temperature outside was -14 below. I had to increase the thermostat to make the room warm. I notified the front desk but we told him it was gradually increasing but still freezing. The toilet got clogged up also, but I managed to unclog it by dumping water with a wastebasket, the air dryer wasn’t working either or it could have been the socket in the washroom. For all that money I spent, I expected way better room accommodations prior to my surgery at Delnor Hospital. Never again will I stay in your hotel
4.0
weather related overnight
2.0
The people at the Fairfield provide great customer service. The breakfast is good. The parking is good.
The hotel has a perfume in the halls that is somehow sent through the air ducts. Very noticeable. The rooms don’t have a scent though.
The washer in the guest laundry worked. The dryer didn’t. Had to figure out what to do with two wet loads of laundry. Not fun.
The tv in our first room didn’t work so we got upgraded to another room. Good service! Poor maintenance.
The rooms had dim lighting.
This is the only hotel within many miles. Wonder what would happen if a competent competitor came to town? Location is great. Walk to shopping and restaurants.
5.0
Have stayed here when visiting Geneva. Convenient and friendly staff.
3.0
The pool was not open. This is as a main reason for selecting this hotel. Also, the room was very hot. The air conditioner was noisy an ineffective. The area around the hotel is nice with many activities.
3.0
Friendly staff and good breakfast
5.0
Great service, and staff was very friendly.
4.0
When in the area we always choose this hotel. Friendly staff, convenient to many amenities.
2.0
Expected the property to be more in line with other Fairfield’s I’ve stayed in. Seemed to be in rather shop worn condition. Rooms were clean but dated. Time to get rid of tubs. Too hard to stand in, slippery and traction appliqués had been removed. Holes in wall that were poorly patched and unpainted. Light fixtures very old and basic. Room A/C was adequate but not great. Common areas (halls, Lobby, dining area etc. we’re not conditioned at all. Had one box fan on floor in the lobby. Not up to the task. No USA Today or major newspapers. Just the Kane County local paper. Complimentary breakfast was good. Selection was good with a lot of variety. Don’t know what I should expect with everyone raising prices and blaming it on Covid or inflation. No bed bugs so that’s a win!
5.0
Disappointed that the pool was closed. The customer service was excellent!
1.0
Clean room. Everything fine - till I took a shower.
Shower was slippery and I fell out of shower and onto floor. Luckily held onto grab bar that minimized my fall.
Nothing broken, but a little sore. Taking pain killers.
Told front desk about it - and staff said they were “aware” of the situation. suggest anti slip on tub
2.0
Everything was fine…the room was not what was shown on the website…we we’re supposed to have a sofa and the room was larger in the pictures.
3.0
My first room has ac that wasn’t working. The staff were great - proactive in getting me a new room promptly. I really didn’t like that there was no bar or even a larder to buy a beer from. The bath tub was shallow and stained. Best thing about the hotel - the friendly and helpful staff but the hotel itself - very basic. Not good value.
3.0
Employees were attentive and courteous. Facilities were clean and well cared for. Enjoyable stay for a family wedding.
1.0
This was the biggest waste of money. When booking hotel there was no warning that the pool was out of service, which was an amenity that we hoped to use. Also the room was filthy, stains on lamps, walls, carpet. The room smelled of cigarettes and mold -and the water coming out of the faucets smelled like well water. I will be contacting health department and the better business bureau for false advertising and obvious health code issues. DO NOT STAY HERE IF YOU CARE ABOUT YOUR HEALTH . I cannot believe how much this disgusting hotel cost, such a waste.
3.0
The smell throughout the hotel and hallways was so pleasant!! Very fresh and clean!!
3.0
The staff is warm and friendly. I will highly recommend a stay here to friends and family.
3.0
Terrible shower.
4.0
It was okay. The property is old and needs updating but they keep it pretty clean. The breakfast is a typical continental breakfast. The location is convenient. The staff was very polite and helpful. I would probably stay again.
3.0
The front desk staff was not trained fully to use computers. I tried to call there twice for a reservation and the phone rang at least 10 times, so I used Expedia. I did call for an earlier day and then we added a day at the end and that resulted in getting new reservation numbers and our room keys changed each time. My husband had gone down to the lobby to add a day and the next day, the front desk said that they had no record of this on their computer, and that is why our room was not cleaned again. In 5 days our room was cleaned twice. We had to go to the front desk to get towels twice. The room was very clean when we arrived. The place is very clean except the front lobby windows are so dirty.. It is a very comfortable lobby to wait for a ride, but to have look through those dirty windows? We were there 5 days and they were never cleaned. Planters were half planted five days later. I am a gardener and it was so tempting to put those two dozen dying little plants sitting on the sidewalk into the planter, and weed their garden. The original garden is very nice but the weeds are as big as the plants now. The food was good. Eggs and sausages were hot and mini spinach quiche were good. A good selection of foods and beverages for breakfast. Not sure if this was new management problems, but they need to get their act together on the front desk. Beds are soft, so if you like a firmer mattress like Hilton, you may not get it here.
5.0
Great location and clean!
2.0
The AC was not working and they offered no solution to a very hot and uncomfortable room.
4.0
Hotel was nice, breakfast was mediocre.
4.0
nice comfortable room. enjoyable front desk experience.
2.0
Found giant millipede on floor in front of toilet in bathroom. Pool is degraded, pieces of gravel, grunge all around pool deck floor. Hot tub closed, hotel is showing its age and needs a refresh.
5.0
2.0
The place is nice and clean. Employees friendly and helpful.
The only issue was the spoiled milk in the morning.
5.0
Great stay
Very nice
2.0
Wasn't bad but over priced for sub par accommodations. Hot tub was not functional and the pool looked dirty and not kept up condition wise was horrible. Our bathroom had personal people hair around the base of tub surround and no microwave in our room. Will not return to this dive.
2.0
I stayed for 7 days and the hair conditioner bottle in the shower was always emptied. No body lotions left in room.
5.0
Enjoyed staying at the Fairfield. Very Convenient location, Clean and friendly staff.
5.0
It. Was just a pleasant, relaxing stay at a very well kept facility.
4.0
The room was nice & clean. I liked the set up in the bathroom with the shampoo, conditioner & body wash.
More blankets would have been nice in the closet & there were no USB ports which was really surprising.
FAQs
How much does this hotel cost compared to others in Saint Charles?
The average price for a rental in Saint Charles is $134 per night. This rental is $18 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Fairfield Inn and Suites By Marriott St Charles. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Fairfield Inn and Suites By Marriott St Charles. Enjoy the water!
Is Fairfield Inn and Suites By Marriott St Charles pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Fairfield Inn and Suites By Marriott St Charles?
We found 7 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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