Hilton Garden Inn Columbus Airport

The lady at the front desk was quite helpful and pleasant. The tub needed some repair as far as scratches or rust, not sure. Other than that, everything was clean. Didn't use any of the amenities due to a quick layover. We'll definitely use again.

The lady at the desk was very helpful. I loved the pillows and the bed was comfy. What I didn’t like so well, tho there was complementary breakfast it wasn’t a buffet. just ordering.

The check-in was easy, and the staff very friendly and helpful. The breakfast was made to order, amazing, and included in the stay. The menu included things like Belgian Waffles, French Toast, omelettes. I had the 3 egg omelet with ham, cheese, spinach, bacon, home fried potatoes (best I've ever had), a banana, orange juice, and milk (coffee/tea are also available). The beds were so comfortable, you won't want to get out of bed! The pool was clean, the fitness room and the business room well-equipped. I only had a one-night stay, but I tend to be curious and check everything out. Everything was as clean as a whistle, and so quiet at night. Our commute to the airport was only a 4 minute drive, and transportation is available. The rooms are equipped with a small refrigerator (that seems to hold a lot for its size), a microwave, and a Keurig coffee set-up for one cup brews. The decor/carpet designs are lovely in the halls and rooms also. The only con was that the ice machine was broken on our floor, and the ceiling was leaking right in front of that ice machine. However, when I reported it, the staff member reported it to their maintenance right away. Ice was available at the bar, as well as on the other floors. There were all kinds of snacks and amenities available at the front desk store, and there was lemon lime water available to drink in the lobby area. The price was very reasonable, too. Great hotel! I would definitely visit again, and highly recommend it!

What was good: Excellent location to my home. This was for my mom who lives out of town. Very welcoming entrance, bright light, plenty of comfortable seating in the foyer and on the patio. Accessible rooms have the bars in the shower as well as the seat for you to pull down. The room was very large. What wasn't good: Customer service. When we arrived the system was down so they had to write down everything--this was not a problem. I absolutely understand that technology is good when it works and then it's not when it doesn't. Normally when you check-in to a hotel, they will tell you the amenities. They told me absolutely not ONE thing. Nothing about breakfast, nothing about the pool, nothing about the rooms and the channels. Literally--not ONE thing. 2ndly - My moms toilet overflowed while she was on it. She is visually impaired so its harder for her, she has to go by what she feels. She called down to the front desk 3x by the time I got there. She had been waiting 30 minutes for the maintenance man to come. When I got there the young lady at the front desk informed me that they only had one maintenance person between two hotels. However, when the maintenance man arrived he told my mom the young lady forgot to call him the first time, told him the wrong room the 2nd time and 3rd time finally got it right. So whose telling the truth? Either way, we ended up getting another room. 3rd - Furniture is old, carpet is old, no list of channels. My mom will not return there.