Dirty room, given room in another building where you could just push the front door open. Kicked off breakfast table before finishing. Not sure how the reviews are this high, must have dropped off a cliff recently

Cannot recommend enough. The staff are the most adorable and kindest people. So welcoming and friendly. Very clean. Basic but simple, no frills and perfect for a rest and shower after a day sightseeing. Complimentary breakfast buffet was delicious. Six weeks travelling in India, best service and lovely cosy hotel. Convenient location in the Fort area of Mumbai.

Residency’s reception staff – Lawrence, Peter, Sushant, Mr.Patil, Toral & others are extremely accommodating. The Hotel's motto is 'Come as a guest, leave as a friend' & while leaving, I did feel I was waving goodbye to a friend! Keshav’s addressing me Madamji and waiting on me from day1 at breakfast time & evening Masala Chai times was service with a smile & a good heart! Balwant too was a gem! The Complimentary breakfast with Chef Girish in charge is indeed very sumptuous & caters for all tastes & appetites. I mustn’t forget the ever helpful & courteous Rajesh - If you needed transport, Rajesh would very kindly help you book it or hail it! Room necessities like loo rolls, fresh towels, bottles of water were always readily available thanks to cleaners Saahil & Shivam! I could have stayed with relatives but I wanted to experience Mumbai as a tourist and Residency proved to be the right choice for me for a comfortable, safe & a very happy stay; a longer stay than most guests – 14 days!

Hotel well located to explore Mumbai, and customer service was exceptional. Staff were all very friendly and helpful, always asking if anything was needed. I would definitely recommend and will stay there again if I make it back to Mumbai.

The staff was awesome, very helpful and pleasant personality.. room was somewhat small, other than that I enjoyed my stay..

Good enough!

Staff were excellent. Got upgraded to club room. Very courteous helpful and very clean

Very warm welcome on arrival. We were early but they had 1 room ready. Luggage taken to the room. Offered really good currency exchange service. Amazing customer service feel really looked after. Great breakfast sets you up for the day. My favourite omlette toast and masala chai. Would definitely stay again

My husband and I stayed at the Residency Hotel for 4 nights and had a superb experience. The location is excellent. It is in the old part of Mumbai and well known sites are within pleasant walking distance. These include the Gate of India and Taj Mahal Hotel, Leopoldo's Cafe, Marine Drive, and Chatrapatti Shivaji Maharaj train station. There are plenty of restaurants in the area as well as interesting neighborhoods to explore. The staff at the hotel were warm and welcoming and very helpful. Roshan at the front desk was great and helped to arrange tour guides. One offered a city tour (we highly recommend this) as well as a guided tour to Elephanta Island (also highly recommended). The other staff were excellent as well including Salmin who greeted us as we went to our room which was large and very pleasant. The bed was king size and comfortable. Every aspect of our stay was positive and we highly recommend it.

Superb. All the basics as you'd hope - attractive, comfortable rooms, great shower, excellent AC etc. Plus this is amongst the best service I've had anywhere in the world. Staff all super friendly and helpful - actively working to try and anticipate your needs and invariably getting it right. Care taken with pleasing small details and the hotel's policy is clearly to be generous, with a complementary treat never far away. Breakfast also excellent with dosas and eggs cooked to order and a wide range of other buffet options. This place was a Mumbai highlight, and hope to return some time soon.

The property is in a good location for walking. The staff are friendly and go out of their way to help. The only issue we had was noise from construction that was outside our window and impacted our sleep. I recommend bringing earplugs with you.

Room is clean but small. Cupboard is terribly small. AC is strong. Bathroom is small. Shower stall is so small you cannotclose the door after getting in. Terrible shower. Breakfast area is cramped, you run an obsticle course of fawning and overbearing critical staff. Front desk is efficient and professional. Whole visit is very stressfully cloistered.

Due to metro construction, it’s very noisy even in the night

All Staff really nice and helpfull . Great Location in Mumbai . Will be back for sure if I go to Mumbai .

The bed sheets, towels, and even dishes in the kitchen were all heavily stained... pretty disgusting. The AC cover also feel off and could have hit me in the head but luckily it happened while I was not in the room. Breakfast was also very mediocre. The only reason I’m not giving it even less stars is because the location is amazing - so close to a lot of great sites and food locations.

The property is well maintained. Staff is absolutely wonderful. Breakfast buffet does offer enough choices.

This was the hotel that i stayed in when i first arrived in Mumbai. The location was great for walking. It was not a fancy neighborhood and the streets were loud and busy, but the room they gave me was quiet and comfortable. It was a great way to adjust to get to know the city a bit and adjust to a 10.5 hour time change! The staff were great and welcoming and the room, although not fancy, was is most ways much better than the 5 star I checked into afterwards.

hotel staffs are helpful and location is good. breakfast and cleanness can be better

The hotel is very conveniently located in Fort area. Staff is very friendly and accommodating. Decent buffet breakfast serving Indian and continental food.

Excellent location close to tourist attractions, extremely friendly and helpful staffs, nice comfortable room and good breakfast I’d recommend the hotel

This hotel is well located for exploring Mumbai. The rooms are compact, but then who comes to Mumbai to spend time in their room ? They do have a sweet little Timeless Lounge that provides some additional space for meeting & talking with fellow travelers. I thoroughly enjoyed an early morning sitting in the lounge listening to sounds from the kitchen as the staff prepared for breakfast. Theses sounds included some beautiful singing. Such a delightful way to start the day! Our fellow travelers had room 101, a room with 2 single beds. We would recommend this room A special thanks to all the staff, but especially Ban, Kasa and Rajesh and Mr D'Acosta Would strongly recommend Hotel Residency Fort

After reading various reviews about the hotel we decided to book and we are so glad we did. The hotel is in a great spot being walkable to the fort area. All of the staff are truly amazing, never have we been so welcomed and looked after. Nothing was to much trouble. The breakfast was lovely, having a choice of freshly cooked eggs and toast along with many more options. We had a very quiet room in the 3rd block I believe. We would definitely recommend you choosing the hotel. I'm.sure you will come away feeling as we have!

From the moment we arrived we were treated like special guests, nothing was too much trouble. From Mr Lawrence on reception, Rajesh on customer service and Kesar in the dining hall. We stayed in the club rooms and were not disappointed, the rooms are larger and much quieter than those in the main building. Breakfast buffet was varied and well presented, chef was happy to accommodate special requests. Will definitely stay again when returning to Mumbai

The staff here really stood out, so very kind and attentive. From the moment we checked in, we were always helped promptly and with a smile. Great location for visiting the main sights in Mumbai. Affordable price and a really incredible included breakfast. We will definitely stay here again.

Extremely friendly staff throughout the hotel. They upgraded the room at no extra charge, for which we are very grateful. Good location in the Fort area near Central Railway Station and walkable to major attractions and Colaba.

I have been staying here for past 8 yrs and I consider this place a real home away from home!! Consistency and service always great

This property is well maintained with excellent staff and exceptional service. It’s close to Flora Fountain and walkable distance to most Old Mumbai historic sights. Highly recommended!

Excellent hotel in Fort district of Mumbai. We had Club rooms which were great and the breakfast is fabulous. All the staff were friendly and helpful particularly Vinjay.

We feel that the room given by Residency hotel is not airy and doesn't have any windows to get fresh air and Sunlight.

The Residency was a great stay. The staff was so amazing and they treated me like royalty. They let me check in early in the morning when I arrived. They gave me a beautiful room as an upgrade with beautiful marble floors, huge bed, great A/C. They always took care of me, opened doors, helped with luggage etc... The breakfast there was amazing and complementary and I loved it. Highly recommend and would definitely stay again.

This two-night stay was nothing less than outstanding, everyone in the hotel was kind and helpful, and they always made me feel at home. I highly appreciate the genuine help from Concierge Rajesh and Gopal, who were always on top of everything. Also, a big thank you to the staff at the front desk and the restaurant for the delicious dosa at breakfast.