Unprofessional front desk staff very disappointed

Service doesn’t deserve expensive room charge unfortunately. I found no provision below ・tooth brash, ・slipper, ・refrigerator does not get cold, ・Room is not cleaned thoroughly English of the restaurants staff are very rude and rough. Due to our flight was midnight arrival, I informed the hotel in advance, by email and telephone many times, However, when we arrived the hotel actually, they pretended not to know my advance notice. This is the first time for me such a terrible service for customers. I hope improvement immediately.

Our stay here was beautiful. The facilities and the views were so nice and the safe makes it their priority to make you happy!

Everyone was very friendly and polite. Everything clean and great beach to snorkel. Perfect stay, Thank you

Every aspect of our stay was perfect! The staff are all a credit to the fantastic management team.

The hotel is comfortable and clean, the food is not good and the same type of food every day for the three meals

Was very nice place to spend a vacation in

I stayed for a week all inclusive in May 2023. Hotel is lovely & rooms are spacious and clean. Mine was cleaned daily. There is a walk to the main reception, where the restaurants are & pools & beach, but they have a bus service for those who cant walk far. There is an infinity pool near the reception which is short walk to the beach which is less for swimming more snorkeling & diving. There are a few a la carte restaurants & i was given 2 vouchers to try them free. I heard they were good but i didnt end up trying them. The main restaurant where you have you buffet meals was very nice. There was another one closer to the beach too. Food is pretty much the same everyday but if you try different things daily there's enough choice. Also plenty of drinks around the various hotel bars. The local alcohol was pretty good & i had plenty of their cocktails. Loads of water bottles in your room too. I'd have liked few different fruits but otherwise can't complain too much. I'd recommend the hotel for its facilities, closeness to a private beach & having very friendly & helpful staff especially at the various bars. Gym was adequate. Spa was very nice & evening entertainment was good. They also had a market area with various shops if you forget to brung sonething ir want to buy a souvenir. Pharmacy also which is handy. Id recommend anti bite spray especially in the evenings.

The resort value (IMHO) is above the average ( ) staff is generally supportive and available ( ) garden is spotless: you always find someone working to maintain impeccable the infrastructure. ( /-) My room was quiet enough, with an easy "footable" access to any resort areas; beds were average, with 2 pillows option (i.e., medium and high), furniture a bit outdated, bathroom OK, air conditioning a bit noisy (but mandatory)... Cleaning service OK. ( /-) Restaurants are various and OK: the Bay Side/Sea Breeze serve a flat menu a bit repetitive; the others deserve a try (the Indian, mostly); breakfast is various enough, albeit the sweet offer has some room for improvements. ( ) Reef is awesome, and the main reason to be hereabout; the scuba service is a plus and guys there are nice. (-) Pay attention to the extra: anything not explicitly included is charged. (*) Note for travelers: mosquitos are an issue... be prepared.

It was my 6th time in this hotel. Amazing staff and great rooms. The entrainment staff is more than great, special thanks to Inna and Galia for making our family vacation amazing.

Room, staff, food and service all 1st rate. The chefs in each of the restaurants turned out top quality food. The Indian and Thai chefs produced food that could only have been beaten in their home countries…..and if you like Kofta, then you are in for a treat. Mohammed who serviced our room went above and beyond, even leaving books as he noticed my wife was close to finishing hers Hussan the life guard, every day greeted us with a smile, every day made sure towels were fresh and every day took the time to talk. The dive team are fantastic, from the support team to the instructors, they all made our holiday fantastic. Looking forward to coming back already.

Ahmed Ismail Duty Manager helped us a lot from the very beginning and was very helpful during the whole duration of the stay. Nice and very FRIENDLY - HIGHLY RECOMMEND!

Service was outstanding and property was wonderful. Spa services were great. Great selection of tours. Only negative was only one pool in the complex was heated and the room keys didn't work great, kept having to get them recoded.

We booked this hotel due to good reviews, we ended up regretting it. It didn't feel like a 5 star hotel at all. Customer service is non-existent. Food is repetitive. Avoid if you want a stress free holiday. Check trip advisor for my full review.

The pool is excellent but the staff are not friendly or helpful . The hotel is too far from the entrance you have to walk 15 minutes to reception . You have to call buggy to go to reception . The security can’t talk English so we can’t understand him . The food is very basic .

Very nice hotel! Customer service is great but please keep in mind that they don't all speak English. Food is good although bit repetitive. Rooms are large and comfortable. Facilities are great. Try the spa!

AMAZING RESORT EXCELLENT MANAGER GREAT HOSPITALITY UNBELIEVABLE FOOD SIMPLY OUTSTANDING

Itvis simply a wonderful resort with the nicest and helpful staff. A huge resort, with multiple pools for families and only adults. Great beach with an incredible coral reef to snorkel and enjoybthe wonders of the red sea.... the resort is kept clean all day, and the food is fine with something for everyone... go and enjoy!!!

Nice facilities and affordable food quality. Best thing is that jetty for snorkeling is very reacheable. However employees' service mind should be improved based on the global standard.

Food were amazing Sea is awesome Rooms are fantastic Pools were great with sea view Jacuzzi is very interesting with sea view also

It’s my second time in this resort and I’ll recommend, I always spend an amazing experience, the rooms and around are very very clean all the staff is too friendly and free to help you out if you got any problems , also the animation staff do the difference with an fabulous entertainment Special thanks to the guys from sky animation Momo, Migzzy , Mazika and tiko

It’s my second time in this resort and I’ll recommend, I always spend an amazing experience, the rooms and around are very very clean all the staff is too friendly and free to help you out if you got any problems , also the animation staff do the difference with an fabulous entertainment Special thanks to the guys from sky animation Momo, Migzzy , Mazika and tiko

The location

I paid for an Executive room with two king beds when i checked, they checked me into a room with one bed and offered a downgraded room with twin beds which i refused, i paid more money for that room with two king beds and now i have to sleep in same bed with my business partner!!!

I paid for an Executive room with two king bedswhen i checked, they checked me into a room with one bed and offered a downgraded room with twin beds which i refused, i paid more money for that room with two king beds and now i have to sleep in same bed with my business partner!!!

It was ok. The food got kinda old. Felt like I was in a Russian you know what kinda place.

It was ok. The food got kinda old. Felt like I was in a Russian you know what kinda place.

They reply to my message so fast

its good experience good hotel

Must clean rooms daily. Must have working air conditioners. We changed room 3 times due to a faulty air conditioner.

Must clean rooms daily. Must have working air conditioners. We changed room 3 times due to a faulty air conditioner.

Great staff and service. Far location from other places, but good service inside of hotek