Towels toilet paper tvs more like an interstate holidays inn then what i hoped for ftom a hyatt

We stayed there for 3 days and there was no daily service at least to make beds and clean the room let alone do the laundry for towels and linen Unacceptable also did not see this issue in the review before we booked

The staff is so nice specially the girl at the bar Fernanda and the front desk! The hotel has a really nice breakfast included. Very good located you can walk everywhere from there.

It’s okay…for the price I would expect better hospitality.

The property was nice and the hotel was quiet and clean but what made the experience was Emilio at front desk. He truly went above and beyond for me.

Great hotel close to beach and shipping and good restaurants. Staff very nice and helpful. Clean and big spaces

We were charged parking $27 but promised the WiFi outage would clear during our stay. The WiFi didn’t ever come back on and were not offered a credit or at least refund for parking in consideration of the lack of WiFi. Our floor was sticky and the breakfast area and food was pretty dirty and not appetizing.

Quiet, clean. Nice rooms.

Beautiful hotel. Seems to be new. Wonderful location they do charge for parking, but parking is relatively easy. I would highly recommend.

Personnel seemed lost without the proper training. The Manager had to come to the front desk to check me our while there were three other employees watching

nice facility, good location, clean, service good, front desk nice. breakfast taste good. just some times a bit hard to find a table for 4 during the morning busy hours.

Hotel was a great location, reception & bar staff so friendly. Only negative was 7 nights stay and room was only serviced twice, once after I asked.

When we arrived at the property, it was very noisy and smelled horrible due to a plumbing problem that was being worked on. The staff had tried to cover the smell with too much Lysol. When we got to the room, the shower was dirty. None of the furniture or sink had been wiped out. They were all dirty. The phone in the room didn’t work. The air conditioning was blowing hot air and the phone in the room was broken. Had to call the front desk with my personal cell phone. When we called the front desk and spoke to the hotel manager, she was extremely rude and barely spoke any English. I asked to be moved to another room and was told no that there was nothing wrong with my room. The hotel “ manager” was very rude and continued to speak over myself and my mother when we called to complain about the room. Completely unprofessional I have never dealt with a hotel manager that was so rude and unaccommodating in all of my travels this had to be the worst experience. The “hotel manager“ came to the room pounding on the door and tried to make me delete pictures off of my phone I took of all the dirty and broken things in the room and tried to force her way into the room while yelling at me . Ended up having to call Expedia and the “hotel manager” would not refund or do anything to help out. Expedia ended up giving us a credit for the night onto our account. We immediately left the hotel and rebooked at the Hilton down the street, which was amazing. Do not stay here!

This place was absolutely amazing! The staff was so welcoming and kind. My son asked me if we could live here because he was so happy. I definitely will be booking to stay here again for the holidays!

Awesome

I rated 4.8; no pool and also; the funny sink setup in front of the beds make no sense at all; just if you’re sleeping by yourself in the room.

Thoroughly enjoyed staff and service

The hotel is brand new. It looks like they just finished renovating.

A drunk man, loudly cursing on the phone outside our room at 4, tried to push his way in when I opened the door and asked he take his call to the stairwell. I slammed the door on him and called the front desk, who were lukewarm about sending security and about removing the trash the drunk man presumably piled in front of our door in the morning. Having our room targeted like that, it felt uncomfortable and unsafe.

Good hotel for business travelers -- desk and basic accommodations. Parking is pricey, however the location is ideal for a quick walk to restaurants and bars. Rooms were a bit dry and would have liked small amenities like skin lotion, but again, it did what it promised, so I would stay again.

Nice hotel.

I only stayed one night didn't have the time to out the amenities

Listen, this place was on point from the moment you step in. The room was beyond clean. It was excellently clean. I haven’t seen this type of hospitality in a long time. Kudos to keeping the brand true to the name. Hyatt is the way to go. The rate wasn’t bad either. Not far from the beach was able to watch the sunrise.

Everything was disappointing from the staff to lack of cleanliness at breakfast. No utensils and not enough choices empty coffee containers and cold food and dirty rabked. Not cleaning of rooms everyday and freezing cold in hallways. Thermostat in room not working properly. Never going back again. Hyatt used to be upscale and now is downscale.

The place ok. The rooms are situated weird and the lighting is less than desirable. The one thing that got to me was the price then having to pay $27 a night to park. I thought a $270 average hotel stay should have included parking.

It was nice to have breakfast after a good nights slwep

Very nice!

Overall a great experience, just being on the first floor comes with constant noise from a street directly outside the window to being a stone's throw away from the front desk. I would stay here again, I would just stay on a higher floor.

There were no surprises or disappointments during my stay

Great location.

Everything is so clean and new looking. Breakfast is yummy with a good variety.

The staff was definitely the highlight along with the close proximity to the office I needed to be in. They were always friendly, attentive, smiling. Great stuff.