Comfort Suites Harvey - New Orleans West
About this hotel
Situated in Gretna, this attractive hotel for $125 per night is a fantastic choice for your next trip. Hotel in Harvey with free breakfast and fitness center A fitness center, coffee/tea in a common area, and a business center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Comfort Suites Harvey - New Orleans West offers 55 accommodations with complimentary newspapers and coffee/tea makers. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Refrigerators and microwaves are provided. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily. Recreational amenities at the hotel include a fitness center.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Gym / Fitness Center
Map of Gretna, LA
Reviews
3.8/5.0
Good(568 Reviews)
2.0
First off I booked my hotel weeks in advance. Once I arrived at the hotel I was told they were at 100 % capacity even though I booked my trip in advance for my wedding. Once I was able to check in I went to the room and noticed the sheets had holes in them and stains on the bed. The shower was not fully working the handle could not extended all the way. I stayed at the hotel for 4 days and 3 nights and didn’t have the room cleaned at all. I had to go get towels from the front desk multiple times. The room keys stopped working multiple times. No one checked to see if we needed towels. The front desk associates were always on their phones and never greeted after coming and going multiple times thru out the day.
1.0
Horrible stay, curtains were stained, shower curtain rail was rusted, carpet was very sticky, the bed was falling apart with zero support...most likely very old, the bathroom door was dry rotted and couldn't even close all the way. Ended up checking out after one night.
1.0
When I arrived i was met by a very nice young man at the desk who checked me in, in a matter of minutes. Upon entering my room I learned that the air conditioning system was not working and a box fan was in the room. (I have asthma and need plenty of air ventilation.) I called down to the front desk to see what could be done. I was informed that there was no other rooms available and all he could do was give me another fan. I later discovered that there was no towels or toilet paper in the bathroom. When my boyfriend went downstairs he was told he would have to come back because the towels were just being washed, this was at 7:30pm. When I went down for breakfast this morning I asked to speak with the manager (because the gentleman at the desk told me that he would be able then) i was informed that he would not be in until late on in the day. I left my name and phone number and a list of complaints with the lady at the desk and I'm still awaiting a call from management!
1.0
This place doesn’t doesn’t deserve half a star. AC didn’t work, shower curtain was 4” short causing the bathroom floor to flood. Refrigerator didn’t work. No phone in room. TV didn’t work. Absolutely horrible place. They wouldn’t give me another room and the place wasn’t sold out. The place is a dump. Employees were absolutely terrible.
1.0
I made reservations to Hotels.com then when i got to the hoted, they made me pay again. They told me the didn't accept third party payments. I need help with this double charge.
3.0
Made a reservation for 5. Asked for room with 2 beds and a pull out couch as pictured. The pull out couch was worthless. The matress is so small and full of springs you can feel them poke your back. We all had to make it work in the 2 beds. Also room only had 3 towels when asked for extra ones they said they dint have any they were in the process of washing some. Room was not re stocked or cleaned while we were there even though we asked. I must say the 2 beds and pillows along with
Confortors were very clean and relaxing had a great night sleep.
1.0
It was very disappointing. The room is dated, smelly and dirty. From the floor to the bedskirts had stains. When we pulled out the sofa bed there was a stain on the mattress and you could feel all the springs. My child just slept on the sofa. The tub was rusty. The shower curtain was not long enough to keep the water in the tub. They didn't even have towels and washclothes. When we went to the front desk the first we were told they only had towels-no washclothes. Then the following night they only had towels for 2 people when we were a family of 4. They need to shutdown until they can accommodate a full hotel.The room also had a old, smoky, musty smell. It took a lot of clorox spray for it to be bearable. The elevator always smelled like marijuana.Also my aunt and uncles room had bugs so they left a night early. We were in town for a funeral and this made the situation even more sad.....This was a one and done stay for me.
1.0
Bugs flying and crawling on everything. Told upon early departure hotel is aware of problem in two rooms. We just happened to be in one of the two
1.0
The front desk guy was very nice but the front desk lady on Monday really needs to get off her phone and be aware of her surroundings. Also, please check on the TV's in the rooms. In December, the TV did not work properly in our room. This past weekend the TV did not work in room 212. We were told that Sunday, a new tv would be installed. Nope.
2.0
no tissue or soap said they was completely out but I wasn’t told this upon booking this is crazy
2.0
ROACHES, ROACHES, ROACHES. We booked this hotel through Orbitz and up until now have never had a problem with booking through this site. Upon check in, we proceeded to take our stuff up to the room. As we were unpacking a roach crawled out from behind the TV area. We immediately gathered our things and notified the front desk lady. She did offer to send us to the next level. But I told her my daughter is deathly afraid of cockroaches and is immunocompromised. She basically said “what do I expect, it’s New Orleans”. I said ROACHES don’t stay in one area. She said they had just sprayed a few days before and we have been the only one that complained. She stated that he called the manager and that he was not responding to her text. Told me to call the next day and he will be in by 3pm, called the next day and was told to call the back by 5pm still no manager available and he never called me back. you should not have to live with ROACHES. I will be contacting the better business bureau. I forgot to mention I did notice the musty smell as one guess noted.
Be aware that Orbitz will not help you resolve the issue. You are on your one so if you book through Orbitz know your money is not safe
6.0
Was already in not to good of a mood as a i came to bury my older brother. Reserved an executive suite and was placed on the 4th floor. Room was huge and worth it, but the tv didnt work due to a short in the cord. So after 2 days of no tv being available they moved me to what was suppose to be another Execurive King Suite on the 1st floor Rm 101. The room was just a regular room that they had stuffed everything from the Executive Kind Suite into it. Sitting area had ottomans stuffed between sofa and siiting chair so unusuable. Then to top it off in the bathroom there was mold on the ceiling. Was highly disappointed and couldnt believe they were ripping people off just because they crammed everything on top of the other into the room and called it an Executive King.
4.0
This hotel from the outside looks great! But when i got there the elevator only went up so we had to take the stairs to leave out. The rooms were initially clean but we stayed there 4 days with no service. The room started smelling wet like mildew and now me and my kids are sick. The cable box had a shortage so we had a hard time using the tv. Overall I will not be returning. It is not suitable for someone with kids.
1.0
Found out the 2nd floor elevator button did not work. The only way to get off the floor was to use stairs. The door to the stairs wouldnt open when pushed, had to use a card to depress the latch. Not one sign stated the elevator problem. Was not informed during check in. The front desk worker the next morning said "yeah, we now. Waiting in parts". NOT GOOD CUSOTMER SERVICE AT ALL, too busy on cell phone.
2.0
The initial room we had didn't have AC, and it took more than 4 hours for them to get a hold of a manager so we could get a new room.
1.0
First room had two tvs that did not work. Power outlets did not work and had bugs and spiders. Guy working at desk told my husband he was aware. He moved us to another room it was better. Had to have 2 remotes for tv. Bath tub didn’t stop up but the toilet did. Couch was gross couldn’t sit on. It was a good thing for them I prepaid!
2.0
First let me say that the Amanda the front desk clerk was excellent, we had an issue with the bathroom and she switched rooms for us. Now, for the not so good, the carpet felt like it could use a cleaning. Felt sticky and gummy, secondly not enough towels. I had to take some from a cleaning cart.
2.0
I was ignored by clerk at check-in.
No toilet paper holder.
Bottom of tub was very slippery.
Shower curtain rod was rusty.
Bathroom exhaust fan was not working.
2.0
The carpet was kind of dirty, we had to wear our sandal during our stay. The floor was sticky and a lot of dirty spot on. The closet didn't have the cross bar for hanging clothes. Bed sheets on one of two bed still had dirty black spots on.
Customer service was nice.
5.0
Easy check in and very friendly customer service.
1.0
The hotel was in poor shape. The refrigerator was frozen over. Apparently they couldn’t put a toilet paper holder so it laid on the shelf.
The latch was broken and the couches were ripped.
They made me walk down to get the sheets and extra blanket. There were tiles missing and the hotel had broken pieces all around.
Don’t waste your money here!!
1.0
There was no tissue in the room, no tissue in the bathroom down the hall. Mold on the ceiling in bathroom the curtains were dirty like they had been sitting in water or something
1.0
Reserve a room with 2 beds and a sofa bed and when I got to the room they changed it for one bed and a sofa bed without letting me know. Then they can changed it because they were sold out. Still waiting for my refund.
3.0
The Staff was friendly. We could tell that the room was freshly cleaned because our bathroom floors were still wet when we got into the room and the smell of cleaning products was strong. The room appears to be in the middle of a renovation. A portion of the wall was haphazardly plastered but not painted. The curtains had brown water stains. The toilet paper roll was broken. The shower water pressure was dismal. We couldn’t get the cable box on the TV to work.
5.0
Location
Friendly clean and quiet
4.0
Some of the ice machines did not work.
1.0
Horrible the rooms were so disgusting I felt nasty just being in there..
5.0
I loved the fact I got there off the cruise ship and she let me check in at 11am instead of 3pm!!!!!!!!!!!!
2.0
Elevator broken.
No smokers area.
Indifferent staff.
2.0
The first room that I checked into didn’t have working heat. The second room had stains and the sheet curtain was covered in mildew! I called to speak to manager, no one has called me back.
1.0
The nastiest dirtiest place to stay bed wear not clean rooms smell like pee mile dew on curtains
2.0
Rooms was decent, but the shower water was scalding hot and could not be adjusted.
1.0
The rooms are extremely outdated. They smell like its some hidden mold or mildew in the walls. They had an urine smell. The carpet was terribly nasty. We had 2 rooms and they both had red nasty stains in the carpet. The air in the rooms was just stuffy and smelly. Glad we brought linen for the bed with us cause we we're kind of afraid to lay on them. I also heard another guests complain at the front desk about her room smelling horrible and I told her I think it was the whole hotel. I hope this review reaches the right person that can make a change in the upkeep of this property because as of now I will never stay here again.
4.0
Carpet needed cleaning
5.0
The staff was very accommodating and helpful.
2.0
First thing was the shower curtain was on the outside of the shower so when you used it water flooded the bathroom floor.second was no toilet paper holder. Third the bathroom door was not square and would not shut. Forth the painting on wall was half finished.Told person at desk and got no response
5.0
Everything was excellent
2.0
Poor housekeeping no clean towels
2.0
The room smelled really bad. It smelled like mold. They should address this issue as soon as possible. I couldn't sleep well.
2.0
The carpet needs to be cleaned or replaced. The curtains have mold stains
FAQs
How much does this hotel cost compared to others in Gretna?
The average price for a rental in Gretna is $195 per night. This rental is $70 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Comfort Suites Harvey - New Orleans West. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Comfort Suites Harvey - New Orleans West pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Comfort Suites Harvey - New Orleans West?
We found 6 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.
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