Room size is good and breakfast is fantastic.

The best hotel and dining experience for our first year marriage anniversary. Thank you Oriental Hotel Kobe! We will return in the near future.

Beautiful room, very clean. I was here for the days. I was able to work in the room. The staffs are very nice and helpful. The breakfast is definitely worth trying.

Amazing service

Loved The Oriental!! Gorgeous room and view. Great service and staff generally. And the breakfast was the bomb ;-)

Wonderful staffs and well organized service

The location is perfect for shopping, located next to the Kobe City Museum. There is a beautiful restaurant on top, great bar and view, popular for afternoon tea. Room was immaculate, updated, with a view of the harbor that is especially great a night lit up.

Location of the property is excellent and staffs are very helpful and friendly

Spacious rooms Friendly staff Close to metro

Friendly, helpful, professional staff. Rooms were spacious and clean. Close to many restaurants and public transportation.

This is a very nice hotel. The staff is simply excellent: accommodating, friendly, and skilled. The young barista at breakfast was truly welcoming and masterful. One small gripe: The TV and BS/CS packages at an international hotel like this one should include French, English, and other such programming.

Staff, location, restaurant, transportation, and shopping, everything is so easy!

Clean, luxurious, excellent location, special mention to great staff

Beautiful room, city side view of the mountain was perfect. 5 star experience

This is one of the most fun hotels I've stayed at. I lived in Kobe for four years in the late 90s and this hotel gave me a stronger sense of the city's history than I ever got in the time I lived there. The aesthetics of the hotel channel Kobe's contemporary roots in an extremely charming way, and that's just the gravy on top of an impeccably designed and managed hotel.

This place is pure luxury. The views from the lobby and most rooms are breathtaking! The main lobby is on the 17th floor and the guest rooms are below this level. So, I highly recommend taking some pictures of the views from the check-in lobby!!!! I would classify this hotel as a western style hotel. There was plenty of room to stretch out. The bathroom was very large. There is a convenience store within 1 block in case you need to buy food and drinks. This hotel is adjacent to the Kobe Chinatown. Kobe Chinatown is an awesome street market. I highly recommend staying here if your goal is to spend time in Kobe Chinatown. The only drawback of this hotel is that there are 2 different train stations that are about 100 m apart that are confusing to navigate. I recommend doing some research about the different stations before you go. The good news is that Kobe is not a crazy crowded city like Tokyo and Kyoto. I really enjoyed visiting Kobe because I did not have to deal with the crowds. I am definitely planning to return here someday and spend several days doing sightseeing!

Very nice views from the reception area on the 17th floor. Rooms with harbor views are slightly more expensive, but it definitely has more value than the city view. A fine hotel in many aspects.

Excellent service

Hotel & staff were excellent. Located in a great area. Walking distance to China Town & numerous shopping areas. Hotel buffet is great & known for the French Toast but must order before 8 am‼️😳

Oriental Hotel is my favorite in Kobe. Charming with great ambiance and flare. This was my second or third time staying there. What I did not like at all is that when I asked for early check-in, I was told that there would be a JPY4,000 charge (!). I've traveled extensively, and nowhere in the world had I ever been asked to pay an early check-in charge. If a room were indeed available, it should be a courtesy extended to valued customers. I found it in really poor taste and not aligned with Oriental Hotel's brand.

ベッドが2個くっ付けてあり、 その間のせいで身体が痛かったです。

Spacious and great design room.

Excellent ! Breakfast, room, view, and service.

Staff members are amazing & excellent service! Hotel has excellent historic features. Very relaxing stay.. I definitely recommend this as a future opportunity, for business stay, vacation, relaxation or just plain enjoyment! Will be see you all again soon....

The hotel facilities are quite nice but the service was lacking. Just as one example they would not allow for lunch reservations at the hotel restaurant even though we asked a day in advance (apparently no priority is given to hotel guests). That said warmer overall customer service would make this hotel a great place to stay.

The hotel facilities are quite nice but the service was lacking. Just as one example they would not allow for lunch reservations at the hotel restaurant even though we asked a day in advance (apparently no priority is given to hotel guests). That said warmer overall customer service would make this hotel a great place to stay.

We stayed there for my husband's birthday for three nights. On the bday, we went for breakfast and were surprised by a Capuccino plate with an HB message! It was during the Coronavirus outbreak and the staff did politely check our previous and next ports upon check-in which is good for everyone. The hotel stays cautious but won't be too stressful which is a difficult balance to achieve these days. Service at the medium rare restaurnat was very good too! Book early though as there're only 5 tables!

We stayed there for my husbands birthday for three nights. On the bday, we went for breakfast and were surprised by a Capuccino plate with an HB message! It was during the Coronavirus outbreak and the staff did politely check our previous and next ports upon check-in which is good for everyone. The hotel stays cautious but wont be too stressful which is a difficult balance to achieve these days.Service at the medium rare restaurnat was very good too! Book early though as therere only 5 tables!

Wonderful hotel in the heart of Kobe. Perfect room and outstanding breakfast. Dinner room-service not that good

Spacious room, location and very friendly staff. Well equipped gym, around 8-10 mins walk to the train station. We took the hotel taxi to kansai airport for around $16000 yen. We reached in around 55mins with no traffic. Can take the limousine bus too but have to go to the train station to buy ticket which cost around $1900 yen per pax.

Great harbor view. Luxury room and amenities. Convenient location. Breakfast was wonderful.

Great stay! Comfortable and clean room. Great service! Welcome drink and free mini-bar goods were bonus!