After we finished the check-in, they bombarded us with free offers from the resort. We repeatedly asked them if there was any reciprocation to these offers, and will we lose money, but they said no it's completely optional. So we decided to choose the tour offer where we would need to tour the property for two hours and in return they would give us a deposit and they said it's optional. Next morning they called us to schedule the tour and I said we couldn't do the tour because of a time shortage. The receptionist replied in a hurried way that I would lose the 50$ deposit. I was shell-shocked as they never explained to me I would lose anything and they mentioned it was optional. During checkout, I reached out to them and they showed me the asterisk in the offer card that if I failed to do the tour the deposit would be lost. Most people won't bother to read all the bullet points and the asterisks in the contract when they are just tired and ready to go to the room, so they ask questions like we did to make sure there's no catch. However, they never mentioned the catch. I just think they could have been more professional. it is unacceptable that they can go that low to get people.

Overall stay was good and we'd go back to another property type. The Shenandoah Villa unit we stayed in had a broken gas fireplace (which they fixed an hour before checkout). The large whirlpool tub was a disappointment. A centipede came out when the jets were started and after running it, there was foul smell that rendered the tub unusable. The smell was so bad!

We booked a couple nights here because we saw the picture of the pool and we thought it would be a great spot for our family. The pool pictured is not a pool as labeled. It is a water park that costs $55 per person. We got a call and they asked us to come on a time share tour. I was told it would last two hours and we would receive breakfast and 4 water park tickets. The “tour” started at 8am and we did not get out of there until 12:30pm. 4.5 hours later. We saw a unit but that was it. When we got back to our room 2.5 hours after checkout we were locked out of our room. We drove 10 minutes each way back to the front desk to get our keys reactivated only to still be locked out of our room. We had to call security to help us get our stuff out of the room. By this time it was 2 pm. The kids only had a couple hours to play in the water park before we had to leave. If you love time shares and pools that close at 7 pm (it reads 10pm on this site) then this is your place.

Nice place but bed and furniture needs updates.

There are 70 steps to get into your condo. That’s a lot when you have luggage and need to climb a hill to get into your unit. The steps are so old they are collapsing. The unit is very outdated, has a mildew smell. The pictures are deceiving. Nothing compared to what this place actually looks like. The sheets had mud on them. All the amenities were either closed or not functioning.

Hard sell time share suites mixed in with condo rentals. Misleading and pushy

I wasn’t aware until I arrived that there was an adjoining door to the rest of the house. It totally caught me off guard. I could also smell the people in the other part of the house smoking marijuana. However upon notifying the main office, they were able to switch me to a different house.

Check in and check out were easy. Rooms were in good condition and spacious. Kitchen was well-equipped.