Nice place, but don’t order room service - it took forever & was ice cold

Good love it

Overall an excellent experience. The staff was warm and professional. The property was clean snd aesthetically pleasing. The only disappointment was the breakfast buffet and the selections,

The walls in this hotel are paper thin. We were up half the night because we could hear the people in the room next to us talking & laughing. Called the desk multiple times during the night & they said they’d ask them to be quiet, every time I called & said I can still hear them, man at the desk got noticeably more and more annoyed with me. It was so loud that I originally thought it was people hanging out in the hallway but the man at the desk said security went up there & no one was in the hall. I can’t believe I could hear them that loud if they were in their room. They weren’t even like shouting or playing music, just talking loudly & laughing, sounded like they were maybe a little drunk having fun but not insanely rowdy. I just can’t believe how much we could hear them. It was like they were in our bathroom. I eventually gave up & complained at check out the next morning. Woman at the desk said that is a common complaint & there was nothing she could do to reimburse me since I booked through Expedia. I paid for an extra nice hotel for a relaxing evening away from the kids but would have gotten more sleep if I had stayed home. I’ve never been able to hear people in the room next to me like that in a hotel. Otherwise the hotel is really beautiful & comfortable. If we had quiet neighbors my experience would have been excellent, but they need to add more soundproofing.

We will be back!

Breakfast on site was a great amenity. The bartenders Lexi, Harrison and, Katie were kind and accomodated my every need. Overall this has been a great stay and I will totally recommend this place to friends and family that might ever end up in downtown Kalamazoo.

Fantastic every time! Thank you so much!

Super sweet relaxing lounge, comfortable beds and nicely decorated rooms, really clean and all around excellent experience.

Great place to stay clean friendly

It was nice but some of the lights in the room wasn't working. I thought there were room services for ordering breakfast but there wasn't. This is why I select the Hilton, but other then this. I was able to get a good night sleep and felt secure. Thank you!

Didn’t love the elevator at the parking garage but once you get your hotel key much easier to access parking through skywalk

very nice place with an excellent friendly staff

What a refreshing stay for nye! We were in town for a concert at the state theatre. Brought or dog and she loved the room as well! So clean and accommodating, staff was wonderful as well

Clean, nice, check in was easy. No complaints about the room or atmosphere. Breakfast was edible, but i wouldn't hand paid extra for it if id have had the option. Also, the hotel charged me $20 for parking at the ramp. The ramp only charged $15. So they upcharged me $5. Which seemed really unnecessary.

It's lovely

I didn’t like the parking situation. Guests need to park in the parking garage across the street. They do not offer valet parking. Not being familiar with the area, and traveling alone, it was a little concerning.

Other guests were so noisy in the hall, slamming doors, laughing loudly. When my husband approached them at 4 am, after being awakened initially at 2:

My "Deluxe" room was on the 6th floor in a corner of the building. It had 5 windows that were about 3 feet tall and 8 inches wide. I've seen wider windows in jail cells. If you look at the exterior picture of this hotel, you can see them just under the building's cornice. Then there was the chirping fire alarm. When I complained, they told me to push the middle button to silence it. That works great...for about 4 hours then it starts up again. When I asked if I could get a 9 volt battery to fix it myself, I was told that maintenance wasn't available until Monday. Both night's sleep interrupted by a chirping fire alarm. Lastly, Downtown Kalamazoo is trying to refresh its downtown but this hotel is apparently beyond that radius. Pretty sketchy area.

Clean room. Pip the receptionist was super nice. Breakfast was great. Friendly cleaning staff.

Check-in was fast and easy. The room, as well as the rest of the hotel, was clean. The few staff we interacted with were friendly and helpful.

We thought that the atmosphere was appealing and the ease of parking was a plus too. It is within walking distance of the State Theatre so that was a bonus. Do recommend and we will be back.

Checked in quite late due to airline delays - Stephanie at front desk was welcoming and very helpful. Room was very clean - no issues. Hotel gym was very clean and equipped well. Every area of the hotel we experienced was spotless!!

Hair on the sink behind the faucet. white substance in the bathroom pocket door crevice at waist height. Not told about needing a card to use the entry door, the elevator, the electricity in the room. Wife sat in the dark while I got the bags and parked the car.

Staff were all helpful and friendly - from check-in, to helping with parking, and the cleaning staff when we were still in the room. Adam is wonderful and has a lot of great suggestions for things to do. Sha’nna in the bar was absolutely delightful and ready to go with drink suggestions and fun conversation. The room was very nice, roomy and clean. I will stay here again!

Location is great and the hotels updates are nice. Unfortunately, a poor-draining bathroom sink, lack of hot shower water, and a window that leaked significant amounts of rain water (rectified by the hotel staff with a stack of bath towels) tainted our experience.

Great location if attending an event at the Kalamazoo State Theater, very walkable and safe!

I liked that the bar was open late on Sunday night so I could watch the NFL game with others

No toiletries in room, no instructions for using the card for power like closing the window curtains, overpriced for what I got, BUT TIJUANA AND DRAKE THE NIGHT CLERKS WERE AWESOME would I stay there again not for that price

Hilton made our stay easy with location and friendly staff!

Great hotel, would stay there again.

Front desk man super friendly and helpful

New and stylish.