Details

Property building

Star Yard

7.4 / 10

Good(12 Ratings)

$$$$

House in Malvern Hills District

3 guests · 2 bedrooms · 1 bath

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet and more

Location

city location on map

Reviews

1 / 10

AVOID AVOID AVOID - THE PICTURES DONT LIE

AVOID AVOID AVOID - THE PICTURES DONT LIE Couldn't fit everything in the didn't like box. This is the response from the property owner after I raise a complaint - "I will say I missed dusting the shelves and being In the town centre it can get dusty quick ...no excuse I've slipped up and definitely taken steps to ensure it's never dusty again. The comment about chairs ...they had booked for 2 people we put the 4th chair in when 4 people stay ...and yes the 2nd bedroom is cosy but it's an old cottage and the photos show exactly what it's like. The cooker was immaculate I have it professionally cleaned regularly. The rest is exaggerated ..the beds were perfect the bathroom was spotless ..water marks on shower maybe .the comment about coffee machine we purposely put water in it as some people don't know where it goes ...we supply free coffee pods, bottle wine. Milk, logs. Central heating," AVOID AVOID AVOID - THE PICTURES DONT LIE

When entering the property, I noticed straightaway the display shelves were quite dusty, when I lifted the toilet seat, there was urine stains around the top of the pan, along with numerous pubic hairs, i pulled back the bedsheets and the basesheet was very crumpled, didn't look like a freshly made bed. I called the owner and informed him of my findings and my disappointment. His response was, his wife does the cleaning, she's at work till 6pm, he will give her a rollicking and make sure it doesn't happen again. Unfortunately, it appears I can only add 4 photos, so I will explain what else we came across after I spoke with the owner. And I do have the pictures to back up all of my feedback. Lounge Every shelf was covered in thick dust. You could see where a duster had gone along the front of the TV unit, but no further. Lamp base dusty when you turned it on. Hinges on front door thick of dirt. Bin filthy on top and inside. Kitchen Coffee maker still had water in it and drink splashes up the front. Grill pan covered in grease. The rack to the grill pan was on the floor behind the bin and hoover? Thick dust under boiler above food prep area. 3 mugs out of 5 on stand dirty. Had to wash everything before we used it. The main bedroom Reasonably clean, but the bed was so poorly made, i questioned if it had actually been changed. Second Bedroom Pink shelf above head of bed full of hair, dust, and an old battery. Headboard on bed dusty. Quarter full pint glass in window. No mattress protector on second bed. Thick dust on picture frame above bed. Bathroom The main mirror is covered in dust. Shelves and unit above sink stained, dusty and sticky. Shower filthy around the bottom edges, filthy tray with paw prints, top of shower frame thick of dust, glass covered in water stains from previous user. Window sill stained and dirty. Extraction unit black mould and dusty. Toilet seat hinges filthy, pubes, urine, and dust.

2 / 10

Area nice could be cosy pleasant stay needs improvements

Cosy living room

Only stayed for one night . Music was so loud from the neighbour couldn’t get to sleep had to stuff tissue in my ears ! My Dogs couldn’t settle so we’re barking at the noise . Contacted owners and they promised to sort a refund out by Monday still waiting no reply . They also won’t reply to booking .com . Whose customer service needs improvement to sort issues out ! The place needs a thorough clean in bathroom area especially. Dirt cobwebs not spotless as ut should be . Would not go again

5 / 10

Cute but unclean.

The location is amazingly. The ease of access good and its quaint looking from the outside.

It was dirty, with even nail clippings on the floor. Bedding didn't match, all different pillow cases that didn't feel clean. The shower door doesn't shut, so you either flood the bathroom or shower in a corner of the cubicle. It smelt of dogs. The whole place was tired and unclean.

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Star Yard

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Don't miss out! Price and availability may change

7.4 / 10

Good(12 Ratings)

House in Malvern Hills District

3 guests · 2 bedrooms · 1 bath

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet and more

About this house rental

Comfortable Accommodations

Amenities

Free WiFi/internet

Free Parking

Non-smoking

Pets allowed

Heating

WiFi/Internet

Fire alarm

Fire extinguisher

Map of Malvern Hills District

city location on map

Ratings and reviews

7.4 / 10

Good(12 Ratings)

100% verified reviews

5 / 10·Sep 2023

The location is amazingly. The ease of access good and its quaint looking from the outside.

It was dirty, with even nail clippings on the floor. Bedding didn't match, all different pillow cases that didn't feel clean. The shower door doesn't shut, so you either flood the bathroom or shower in a corner of the cubicle. It smelt of dogs. The whole place was tired and unclean.

$$$$

FAQs

Is parking included with this house?

Yes, parking is listed as an amenity at Star Yard. For more information, we encourage you to contact the property about where to park.

Is there a pool at this house?

We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.

Is Star Yard pet friendly?

Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Star Yard?

We found 8 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and heating.

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