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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
3 / 10
Exhausting and stressful stay. I need a vacation from that vacation because our stay was not comfortable
My family and I loved the location of the property. Not too far from Disney and even not too far from seaworld and universal studios. Also it was close to a lot of stores like for groceries and things needed necessities and eateries. We loved the resort pool area which the family enjoyed being there 2 days out of the stay. The food, drinks and entertainment in that area with the slide and lazy river was phenomenal
My family and I stayed for 6 days and majority of our days were spent on the phone and messaging the property and booking.com because of issues. The staff on property was extremely rude and everyone we talked to could never give straight answers. Maintenance requests weren’t granted in a timely manner. From the time we checked in we called about a terrible weed and smoke smell in the downstairs area upon walking in as well as no internet service for almost a day and a half. The property informed us that we were on schedule for someone to come out and fumigate the smell as well as get the internet working. We checked in at 4pm and the maintenance man did not arrive until 11pm and could not communicate to us in English. He proceeded to spray the vents and then tried to fixed the internet. After a long day of travel we had a maintenance man come in the home at 11pm where kids couldn’t go to sleep. We have 3 asthmatics in our party and one is a 3 year old autistic child who needed constant breathing treatment. The staff told us they couldn’t switch us to another unit because the property was sold out but could not fix the smell in anyway. We had to keep cooking cinnamon on the stove to try and dissipate the smell while we were in the house. It was reeking of weed. Every time the staff said they would send someone out it would be hours even when we had someone stay in the house and miss part of vacation festivities to ensure these things were done, no one showed up so it was a waste. The pool guys didn’t come to clean and shock the pool until the day after check in so the kids could not swim for hours after that. We seen them randomly in the back and asked and we were informed not to swim for several hours after. Which the should have been cleaned and done before 4pm the day of check in on April 7th. Another day of our stay we had toilet issues, a bathroom and kitchen light going on and off, and a flying cockroach ended up in the kitchen.
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at 5 Bedrooms 4 Bathrooms Solterra 4643 Td. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at 5 Bedrooms 4 Bathrooms Solterra 4643 Td. Enjoy the water!
Is 5 Bedrooms 4 Bathrooms Solterra 4643 Td pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at 5 Bedrooms 4 Bathrooms Solterra 4643 Td?
We found 14 amenities for this rental. This includes free parking, air conditioning, pool, non-smoking, and gym.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Bay Lake, FL
About this house rental
Spacious Accommodations
Amenities
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
WiFi/Internet
Laundry services
Outdoor Cooking
Family friendly
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at 5 Bedrooms 4 Bathrooms Solterra 4643 Td. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at 5 Bedrooms 4 Bathrooms Solterra 4643 Td. Enjoy the water!
Is 5 Bedrooms 4 Bathrooms Solterra 4643 Td pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at 5 Bedrooms 4 Bathrooms Solterra 4643 Td?
We found 14 amenities for this rental. This includes free parking, air conditioning, pool, non-smoking, and gym.
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