Racial discrimination: On 5/28/2022, I checked in at the cottage and I parked on the street. A neighbor came out and started taking pictures of our vehicle and asked us if we were the caterers. There was nothing to indicate that we were caterers except race - I am Filipino. Not only was the neighbor’s comment offensive, it was also extremely poorly timed given that we had just come from a funeral viewing of a family member and were grieving the loss. I brought this up to the owner during our conversation about the house rules and she said, "Don't give me that, I am also brown." This comment was also offensive. It was confusing as well because we had not met face to face, so I did not know how she could know my racial background. I read VRBO’s policy and it says that “Vrbo does not tolerate acts of harassment, violence, or discrimination. We expect all members of our community to demonstrate respect and tolerance in all interactions with one another, both online and offline. If you mistreat people, there’s no space for you on Vrbo”. Non-disclosure of a smart device: Because of the owner’s offensive remark, I was concerned that she was watching me without my consent through the Ring camera on her door. I covered up that camera because I felt racially profiled and felt very uneasy about being watched without my consent. I was told by my husband that there were 2 other cameras on the property which were not disclosed to me. VRBO’s policy says that "smart devices which may not be activated remotely are allowed provided the guest is informed of their presence and given the option to deactivate." The owner stated during a phone conversation on 5/29/2022 that because her remote camera activates every time someone obstructs it, she is asking me to leave the rental. I was not informed of the presence of the cameras nor was I given the option to deactivate such a remote device. Emotional distress: The e-mail and phone interactions with the owner have caused me tremendous emotional distress in the midst of dealing with the loss of my brother and arranging his funeral. All I wanted was to find a place that would be a sanctuary for me and my husband at such a difficult time. The viewing was on Saturday, the funeral service was on Sunday and the cremation was scheduled for Tuesday. I paid for the place in full to check out on Tuesday. I saw the email to vacate the house after I had just delivered the eulogy for my brother on Sunday.

Racial discrimination: On 5/28/2022, I checked in at the cottage and I parked on the street. A neighbor came out and started taking pictures of our vehicle and asked us if we were the caterers. There was nothing to indicate that we were caterers except race - I am Filipino. Not only was the neighbor’s comment offensive, it was also extremely poorly timed given that we had just come from a funeral viewing of a family member and were grieving the loss. I brought this up to the owner during our conversation about the house rules and she said, "Don't give me that, I am also brown." This comment was also offensive. It was confusing as well because we had not met face to face, so I did not know how she could know my racial background. I read VRBO’s policy and it says that “Vrbo does not tolerate acts of harassment, violence, or discrimination. We expect all members of our community to demonstrate respect and tolerance in all interactions with one another, both online and offline. If you mistreat people, there’s no space for you on Vrbo”. Non-disclosure of a smart device: Because of the owner’s offensive remark, I was concerned that she was watching me without my consent through the Ring camera on her door. I covered up that camera because I felt racially profiled and felt very uneasy about being watched without my consent. I was told by my husband that there were 2 other cameras on the property which were not disclosed to me. VRBO’s policy says that "smart devices which may not be activated remotely are allowed provided the guest is informed of their presence and given the option to deactivate." The owner stated during a phone conversation on 5/29/2022 that because her remote camera activates every time someone obstructs it, she is asking me to leave the rental. I was not informed of the presence of the cameras nor was I given the option to deactivate such a remote device. Emotional distress: The e-mail and phone interactions with the owner have caused me tremendous emotional distress in the midst of dealing with the loss of my brother and arranging his funeral. All I wanted was to find a place that would be a sanctuary for me and my husband at such a difficult time. The viewing was on Saturday, the funeral service was on Sunday and the cremation was scheduled for Tuesday. I paid for the place in full to check out on Tuesday. I saw the email to vacate the house after I had just delivered the eulogy for my brother on Sunday.

Very quaint and great location. Furnishings are beautiful.

Very quaint and great location. Furnishings are beautiful.

Property was perfect for our family of four. The views are stunning. I appreciated Maggie's special holiday decorations.

Property was perfect for our family of four. The views are stunning. I appreciated Maggie's special holiday decorations.

The actual stay was very comfortable. The property is located in a very quiet neighborhood up on a bluff overlooking the ocean. The owners were accommodating by allowing us to check in one hour earlier than scheduled. However, 8 days prior to our vacation rental starting, the property manager contacted me and requested another $200 in payment fees. Stating "she had forgotten to adjust the rates"; six weeks after we had rented the property. She also had said if we didn't want to pay the $200 extra that she would cancel our reservation. This would have left us with 8 days to find a place to stay on a big weekend in Laguna Beach. I was not very happy about that. Communication with whoever Maggie is was minimal and frustrating. Furthermore, when emailing Maggie it shows a man named Neil. I didnt know who I was talking to. The wifi did not work the whole stay nor did the TV because it's hooked up to the Wi-Fi. There is no rule book for the property which led to some confusion as well. All in all the property is beautiful, and clean .

The actual stay was very comfortable. The property is located in a very quiet neighborhood up on a bluff overlooking the ocean. The owners were accommodating by allowing us to check in one hour earlier than scheduled. However, 8 days prior to our vacation rental starting, the property manager contacted me and requested another $200 in payment fees. Stating "she had forgotten to adjust the rates"; six weeks after we had rented the property. She also had said if we didn't want to pay the $200 extra that she would cancel our reservation. This would have left us with 8 days to find a place to stay on a big weekend in Laguna Beach. I was not very happy about that. Communication with whoever Maggie is was minimal and frustrating. Furthermore, when emailing Maggie it shows a man named Neil. I didnt know who I was talking to. The wifi did not work the whole stay nor did the TV because it's hooked up to the Wi-Fi. There is no rule book for the property which led to some confusion as well. All in all the property is beautiful, and clean .