Excellent

The room was fairly comfortable. The staff were friendly and it was clean. The room had a persistent order that didn’t appear to have a source. It just smelled musty and there was no way to get better ventilation or alleviate the smell.

I recently had the pleasure of staying at this hotel, and I must say it was a truly comfortable and clean experience. The professionalism of the staff was evident throughout my stay. The room was immaculate, and the attention to detail in cleanliness was commendable. The staff went above and beyond to make my stay enjoyable, and their professionalism was consistently on display. I was thoroughly pleased with my experience and would highly recommend this hotel to anyone seeking a comfortable and clean place to stay with exceptional service.

Lovely staff! Very comfy beds. No luggage racks. Two messes on floor were never cleaned up from a Saturday afternoon thru a Sunday.

Staff was great, always smiling and attentive

Loved the pool. Great Service

I Holiday Inn an Crestwood is somewhere I visit at least twice a month sometimes so it's obvious that I like it however, this visit was the worst I've ever had. I had just gotten out of the tub and decided I wanted to watch television only to see that the television did not work, I couldn't take a bath because the stopper in the tub did not go all the way down so I had to stick towels in the drain in order to take a bath. When I went to turn on the television, it didn't work so I called downstairs and I asked if they could bring batteries for the remote there was a young lady that told me no sweetie. You have to come down yourself and get the batteries, I said, first of all my name is not sweetie and I'm probably old enough to be your mother and you need to address me as such. She got smart with me over the phone being very combative. There was a nice young man that came upstairs with batteries for the remote and I was able to watch television I've decided to go downstairs to address the young lady for calling me sweetie and to tell her that wasn't professional. She ended up again being very combative. Another young lady decided to join in on her side, telling me how they didn't have to bring batteries up after a certain time I explain to her head rooms been checked you would've known that my TV was not working properly and that my tub did not stop up properly. I ended up coming upstairs very upset, and my whole night was ruined.

Breakfest was terrible. Out of many items hot & cold. This was @8:55am on Sunday. Breakfast served till 10:30am. Hotel employee was sitting in dining area just talking with a friend. Carpeting in room was very dirty looking. In need of an update. Better management would help.

Very rude person, when we checked in, room was dirty, smelled of smoke, most holiday inn expresses are nice but definitely wouldn’t stay here again

Where is my de posit

Everything was fine except the weird smell on the second floor.

The property does not do daily housekeeping. I was brought up sheets and had to make my own bed and change my own garage and set it outside my door. I was charged full price for each day as they still blame it on Covid. I had to ask for fresh towels rack day of my 5 day stay. When I finally had enough and spoke to a manager she said she would make it “worth my while “ and was apologetic but nothing no credit nothing absolutely terrible!!!!!!

Very nice place and amazing people :)

I was moved to 3 different rooms since there mete was something broken or damaged in each room.

Enjoyed my stay. Manager was helpful and kind

The staff was so friendly and very nice!

I believe Latrina was the one that checked us in and she was absolutely amazing. Hotel was clean. We loved it! Great location

Room smelled like cigarette smoke. The hotel was gross, the hallways and floors were filthy. My car and 15 others got broken into.

Easy access to the Interstate and shopping.

The dirtiest hotel I’ve ever stayed in! You could write in the dust in the room. The floor in the breakfast area was so greasy my son could slide around in his sneakers. The back tub look like it came from a construction site and the AC sounded like a dying lawn mower. Seriously gross! Not a single carpet look like it had been vacuumed in a while. Very disgusting. Elevator smelled like vomit. I could go on but I feel this is enough.

The property was run down and needs a thorough cleaning. The sheets smelled musty and I didn’t trust walking bare foo on the carpet. Cars in the parking lot had their windows smashed in during the night. We were relying on the continental breakfast and it didn’t open during their posted/advertised hours.

Decent for the price. Needs Room Upgrades

Not so good, very outdated.

I made a reservation for a king size bed room and I got two small full size beds for me and my husband to sleep in very uncomfortable the room was clean the bathroom was clean the customer service was great overall our stay was just uncomfortable because the bed

Friendly staff. Generally quite tidy. Outside entry should be scrubbed.

Great staff. Only downside was that no one serviced our room on our 2nd day of the our 3 night stay. We had to confiscate toilet paper from the mens bathroom. Otherwise it was good.

Everything was very good

The location was great.

We stayed at this hotel to just get away for a night. The website said the pool was open 9-6 pm and we knew by the time we arrived that it wouldn’t be open, however when we arrived (almost 9:30), we were told it was open until 10 and that I was wrong about the website. The room we stayed in was dirty and had stains on the ceiling! How and why does that happen and get missed. The sink was chipped and stained and thermostat was broken.

I have stayed here before and always been satisfied.

I COULDN'T GET MY ROOM CLEAN AS THEY PROMISED TO DO IN THREE DAYS

Was surprised by overall maintenance/cleaningness vs Holiday Inn standards, Express is clearly inferior. They actually clean room only after third day. I did asked for my to be cleaned and get fresh towels on 3rd day but it wa snot done. Phone in room was not working, lights were blinking. Breakfast was very basic