It was perfect for the weekend! Wish I e could’ve stayed there longer.

Staff was extremely friendly. Lots of stuff to do in the area, coffee shops are amazing. Would come back to this property again.

Bistro nice when open, which wasn't often. Room not anything as shown on website Bed in living room, no dressers for clothes. Cheapest utensils, dark as a cave, furniture with stains, tiniest soap I've ever seen. This was a splurge at $350 a night for our 31st anniversary. Worst place we ever stayed.

Our unit could use an upgrade, but they made the most of what was there. Very clean, spacious, quiet, and convenient amenities.

Great resort and super fun. The grounds are beautiful and perfect location

If you are a tennis player, you cannot ask for a better place to stay. Amazing courts and pro-staff. Tons of options for all levels. Walking distance to great shops and food in Palm Desert. The unit we stayed in was acceptable, but did not exceed expectations as it was bare bones (bad kitchen equipment). There was no after hour support for any issues, which was not great either. But, we liked it enough for the key items that we would stay again.

Quiet , large rooms , clean and well kept property

The photos of the property are very misleading!! The rooms look updated and nice, but my room was an old run down room! Not even close to what is on the Expedia website! Which is the same thing as their website! Very disappointed!! To be fair, if you play tennis, nice set of courts, good lighting for them as well. Pool and chairs look nice. Seems like they need a better pool man!! Built up calcium, and some algae! Minimal, but there!! Sad!!

Old out dated. No gym

The wood/laminate floor in the room was filthy when we first entered the room. The room was very old and dated as was the furniture. The fixtures holding the towels, toilet paper, etc. were not securely attached to the wall. No housekeeping or fresh towels offered during a five night stay.

Pickleball

Needs some refreshing.

The entire staff at Shadow Mountain was great to deal with. Sherry and the Tennis Shop was very accommodating and helped us with our tournament

My fiancee and I loved our room. We had a studio. We really liked the apartment feel to it. Very cozy :) The breakfast and lunch items in the restaurant were delicious and the staff were very friendly and helpful. We loved our stay and would definitely stay again!

Staff was wonderful. We really enjoyed the space in our unit. The pools were beautiful. Thank you! Also great location

The "resort" is really dated, and the offer failed to mention there is no on-site restaurant - or even a snack machine - which meant a 15-minute walk to the business area in 100 degree heat. The only thing "resort"-like about it was a pool; otherwise it could have been mediocre motel.

Nice place it’s so relaxing to stsy

Room was dirty and not disinfected. Pool water was hot couldn’t cool off. AC didn’t cook well enough to be comfortable in the room. We checked out the same day we checked in. Waiting for refund.

firstly it was the off season so the onsite restaurant was not open..would have been nice to know secondly..although advertised as daily housekeeping it seems this stopped 3 years ago and if one wanted it there was a charge.

When you are renting a property and it is an air bnb type rental a customer should be able to view the property prior to choosing. It was rated a 4.2 star and at best was only a 2 star. It lacked basic amenities a hotel or air bnb should have and had stains on the couch and smelled like cigarettes.

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My room was not cleaned properly

This property was generally nice but not the cleanest place we've stayed in PS. Since it's a resort I was expecting a bit more but honestly it's very out of date and dingy. As soon as we walked in it smelled like dust and like the room had been enclosed for years. Everything was pretty old and they need an upgrade. The bed was horrible and made my back hurt because there was a huge dip and indentation in the middle of the bed. I wouldn't use the sheets, blankets, or pillows and bring your own. The one thing I liked was having a basically full kitchen and the patio even though it overlooked an algae eaten small creek with tons of mosquitoes. The AC worked well. Parking was also convenient as each room gets an assigned parking. There was also incessant noise and banging coming from next door as they were doing construction and the HOA claims they aren't supposed to do it on weekends.

A little dated but overall nice. Phillip at the front desk was very helpful.

The resort was pretty quiet and relaxing Place, not busy at all, the location was excellent and very close to restaurants and shopping mall and city center. The room was comfortable and had a good view of the large pool but the bathroom and kitchen were old to use and needed to be reconstructed.

Staff was friendly

Great location. Resort was well maintained with beautiful grounds. Very quiet and relaxing. Pool was a nice size. Studio was spacious with everything needed for a great stay. Close to upscale shopping and restaurants

Out of date. Bed was hard and not comfortable. Dishes in dish washer and we weren't sure if they were clean or not. Was not handicap friendly. Husband had hard time walking up stairs. Asked front desk if we could have something on first floor due to my husband recently having back surgery but could not accommodate. Place was nice. Pool was great. Wouldn't go back.

The property is older and could use some upgrades having said that it is very clean and the location is fabulous. Thoroughly enjoyed our stay

Very nice condo to stay at. Big size pool. If you like a more quite atmosphere this is it. Wish we would have rented one with a bigger kitchen. Our room size was perfect.

I really enjoyed my stay here and would definitely come back.

Air conditioning unit was incredibly loud and mechanically noisy. After 3 days, I looked at the air filters on the unit. They were both completely blocked with dust and lint. I cleaned them in the sink and when reinstalled, most of the noise was gone. Showerhead/water pressure was intense. Could not reduce the spray force - like needles on my scalp. A call to the front desk to ask for another showerhead never got a response. A few tiny baby cockroaches in the bathtub every morning. I washed them down the drain but there were more every day. But this was the only place in the room I saw them. Kitchen was clean and bug free.