Extended Stay America Suites Richmond Hilltop Mall

Unbelievably helpful staff! Every single staffer I had contact with was far kinder than average compared to even fancy places I've stayed, and the management went above and beyond to help me sort out a hardware issue with our room's bed. I've had horrible experiences at multiple hotels trying to get assistance with aging/broken stuff in the room, but this hotel took the comparatively minor issues so seriously that everything I had asked about was fixed and then some within 10 minutes. I've never had that experience before, it's a testament to this particular hotel's hiring practices that they have been able to staff both the day and the night shifts with polite and eager-to-help people. Thanks!

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The property was easy to find, it was fairly close to the highway, and within close proximity to a Walmart, should you need to make a quick purchase. The rooms were comfortable and clean, and the decor was basic, but nice. Parking here is free, and the parking lot was large enough for us to easily find a stop n the day we stayed. The staff was simply amazing, cordial, and eager to help when asked. My only complaint was about the guests who allowed their toddler to run, unattended, down the corridor, while banging and kicking on several doors in our floor. When I called the front desk to let them know what was happening, they said they’d send the manager up to investigate. They called me back a few minutes later to let me know about said child running amok, but the banging and kicking continued for some time afterwards.

I loved the staff very helpful!!