Staybridge Suites Philadelphia-Mt. Laurel, an IHG Hotel
About this hotel
Comfortable hotel near Cherry Hill Mall This smoke-free hotel features coffee/tea in a common area, a business center, and conference space. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Weekly housekeeping is available. Staybridge Suites Philadelphia-Mt. Laurel, an IHG Hotel offers 99 accommodations with DVD players and safes. 32-inch LCD televisions come with premium digital channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Dishwasher
TV
Map of Mount Laurel, NJ
Hotel in Mount Laurel, NJ
Reasons to book
Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more
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Reviews
4.2/5.0
Excellent(820 Reviews)
3.0
Check-in was great with the front desk staff being very helpful and kind. I didn’t have much contact with any of the other staff but there were cobwebs in almost every corner of my room and I just feel like for such a high price it should be clean. On the last day I ended up with severe food poisoning where I was transported to the hospital and the hotel refused to extend my stay charging me for another night although I did check out by 6 PM they still continue to charge me for the other night I was at the hospital and was just asking for a late check out until I could get back. I could understand charging someone for another night if they could control leaving or not but I had no control over what happened to me. There was no offer to pick me up at the hospital when I was discharged and I had no idea they even had a van for that, I know this is extenuating circumstances but I just wasn’t impressed with their helpfulness around it.
2.0
Apparently the security hold is $250 on the weekends.
We weren’t informed until check in. I was double charged. They literally charged $700 and told me it could take up to 10 days to come back to me.
The girl at the front desk was unbelievably unhelpful.
We killed atleast 2 inside our room during our one night stay.
None of the clocks had been changed from daylights savings.
2.0
Unprofessional staff!!!! It's obvious the staff thinks all black people know each other and think we look alike. It was a group of people who stayed and were loud, disturbing the peace who were black. So the staff decided to assume everyone that was black was the issue and she wanted to get smart and be disrespectful. Refusing to give towels and washcloths with an attitude calling the cops on any black family who trying to understand why you're giving attitude because you have the wrong group. Be aware when they get smart and you check them in return they'll call the cops and act innocent like you’re the problem.
1.0
I’ll keep it short. No wifi at New Year’s Eve and 2 days after. An outage for the whole hotel. I went downstairs and asked for housekeeping that day while I was out. They said yes. Housekeeping never came. It was awful and the hotel is usually good
1.0
I tried to cancel it took me over 45 minutes to cancel. The person at the mount Laurel location told good luck with that. YOUR FRONT DESK AT THIS LOCATION SUCKS IM GOING TO PROVE IT.
10.0
Amazing
10.0
Very friendly staff. Great breakfast
2.0
We stayed 7 days and never had any housekeeping services. Even after asking it was not done. The furniture was soiled and the condition was run down.
I am sure there are much nicer places to stay for the amount we paid.
The front desk staff were okay but also did not do anything to help us.
1.0
Had issues with room.
The refrigerator rattled all night. The smoke detector light blinked intermittently illuminating the room from midnight til morning. ( and unfortunately, someones car alarm went off every hour - not the hotels fault but they do ask for your auto information and probably could have found out who's it was) I called the front desk and was told I'd have to wait til morning and talk to management about my displeasure, great. ( however the night mgr probably couldn't address it anyway) I told the morning desk manager and he just said sorry, I 'll have someone look into it...we left.
3.0
My family and I absolutely LOVE everything about this establishment.
5.0
The hotel was clean, the room was also clean with a very comfortable bed. Shawn and Aliana ( I know this is probably incorrect!) were both above and beyond friendly and helpful to my extended family that were all staying for my nieces wedding! We had a wonderful weekend!
3.0
It was like home
4.0
The room was ok but there was no phone in the room and the internet did not work. I had problem checking in.
5.0
Is very good
3.0
Place was clean, ,staff were friendly, breakfast was delicious. Will stay again
3.0
Very friendly and helpful staff, comfortable beds,, clean rooms. Our only disappointment was the breakfast
5.0
Its was a amazing hotel
5.0
Nice and comfortable stay
5.0
Highly recommend!
Many amenities for families.
5.0
Delicious breakfast and dinner! Spacious rooms and a great variety of amenities (pool, fitness center, basketball court, laundry room, etc)
5.0
Location was great
3.0
Great clean place
5.0
I love this hotel. The staff is awesome and always willing to help.
4.0
Enjoyed our stay. Will return again
5.0
Staff were amazing 24 hours a day. Had a GREAT Experience.
3.0
Just disappointed in the rooms cleanliness. It was gross!
4.0
Felt very safe and fairly well maintained. Enjoyed the morning and evening buffets.
2.0
Overall ok even if we had to change room during the night as people were smoking (not tobacco…) next to our room and the smoke was entering through the bathrooms vents.
The lady at the front desk was super reactive and friendly and gave us right away a new room.
The social during the evening was a nice addition.
5.0
Friendly staff and great breakfast. The sofa is dirty and smelly.
4.0
Loved having so much space, the 3 beds was very needed!!! Little out of the way and some areas really need updating, carpets, air vents, etc.
2.0
The toilet was overflowing when we arrived at 9:30PM. There was only one lady working. She was nice, but did not know what to do about the toilet. My father was able to fix it, and she cleaned up the water. The most disappointing aspect of this is that they still charged me full price. Unacceptable!
3.0
Amazingly clean and fresh... no stale smell when you entered room... linens were fragrant.... atmosphere lovely.
5.0
Love this property, amazing space, breakfast was awesome. Rooms we’re comfortable, although furniture can be updated. Location is good. Super friendly staff and loved that Kai fry was complimentary. Will definitely stay again.
4.0
Overall clean and quiet. Comfortable place for families.
5.0
I stayed here during the weekend of my wedding. I booked a 2 bedroom suite which I was pleased with. The room was clean and there was complimentary breakfast. The only problem I had with this place is there were a lot of kids here at the property getting in and out of the pool and they left water all over the elevator.
4.0
The property needs to upgrade/ fix the furniture in the rooms.
The carpet and the couch was filthy. Also I was advised that there was no housekeeping on the weekends. However the amenities were nice.
4.0
The property was perfect for my family of 4. I wished that the front desk had told us we had to pull up on the handle to open our door. We thought our key didn’t work. Lol
1.0
The unit was so filthy and obviously they cleaned the room quickly not thoroughly. The bedsheets were so folded and looked like somebody lay down on it already, the bathrooms stinks. The tissue roll was only 10% left. In the couches were so dirty, looked like a color brown on the corners and also on the sEAT. THe tables, we saw the Crumbs, and the kitchen cabinet was not connected. The unit smell so strong that they just spray perfumes and not a clean smell. MOVED to OTHER unit and it's a little bit better. But the 2nd unit was obviously cleaned. THE dining when we went down early in morning didn't have a breakfast anymore and It's only 9:25 and no food anymore. Nothing left but if the dining is up to 930 they should still have the food. They cleaned it early according to the other client next to us, they said only 9 o'clock when they're really gone? And then the worker named Sylvia, she was banging the BOWLS the paper one. When she saw us getting cups and then she realized that I got her name and then she finally gave us some food left over. The whole experience was 1/ 10 or maybe 0 out of 10. This is the 1st time that I complained and reported like as bad as this and this is my 22nd hotel experience in just less than 2 years. And this is the worst and hopefully NO MORE bad experience. Thank you so much.
2.0
Nice hotel, love the full suite, breakfast was good. Could use more decaf tea options but otherwise the whole family found something eat!
5.0
Great place for families, the breakfast is very good.
FAQs
How much does this hotel cost compared to others in Mount Laurel?
The average price for a rental in Mount Laurel is $111 per night. This rental is $12 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Staybridge Suites Philadelphia-Mt. Laurel, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Staybridge Suites Philadelphia-Mt. Laurel, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Staybridge Suites Philadelphia-Mt. Laurel, an IHG Hotel?
We found 7 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.
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