Embassy Suites Ontario Airport
About this hotel
Situated in Ontario, this charming hotel for $230 per night is a great choice for your next vacation. Comfortable hotel near Toyota Arena An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, a free airport shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Embassy Suites Ontario Airport offers 175 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. These individually decorated and furnished accommodations have separate dining areas and include queen sofa beds. Beds feature down comforters. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Ontario hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested. An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center. Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Map of Ontario, CA
Reviews
4.0/5.0
Good(1,000 Reviews)
5.0
Customer service is always the Best!!!!
4.0
Wifi in the room not good - had to go work in lobby at times
5.0
The staff at check were beyond friendly and helpful. We enjoyed our stay very much. The coffe and breakfast was amazing. We would definitely come back.
2.0
The rooms were good, however our ice machine didn’t work and I had to go to another floor to find one. Went to the pool but it was freezing cold I had expected it to be heated because it was an indoor pool. We were close to everything which was great. However coming home late after the show we went to there was no parking available due to an event that was happening in the property and we had to park on the street, we did ask to be refunded the parking fee due to this and they obliged. Food was good as expected.
10.0
They give us 2 free drinks per adult
1.0
My stay with my family was very bad. At the time of check-in, they wanted to charge me $15 for parking, something they never mentioned on their website, and I told them to clean me every day and they didn't. They did it, the bathroom didn't work, they kept throwing water out of the toilet all the time and we couldn’t rest, and the worst thing was when my wife went to the gym, and asked for towels at the front desk, they told her that if she works in the hotel, and they couldn't give her any, that's racism . We will never go back to that place again.
2.0
The room was amazing and everything was fantastic - especially the rainfall shower head and the breakfast offerings. The only negative was that the pool heater and spa weren't working, so my son didn't really get to swim. Everything else was wonderful.
10.0
We love Embassy Suites always have and this property was very good. Rooms are spacious and staff was nice.
10.0
South facing is quiet! Thanks
2.0
The first room that was given to me smelled really bad and a dog was right next door. However, the front desk clerk was accommodating and changed my room. The tv stations were not that appealing, they should look into netflix or streaming apps.
4.0
Like the fact that it was clean but the toilet got plugged and there was no hand soap but there was a little bar soap and not enough towels and when we asked for towels and call downstairs the girl at the front desk said they couldn't bring them just a little bit disappointing and when we went downstairs for breakfast I was coming to my wife we should go eat upstairs in the room and some lady walking around said oh you can take your food upstairs you have to eat here so we looked at each other and said screw it or just check out early and go eat somewhere else that was a bit disappointing not sure why after that comment my wife got a little bit upset like if we were little kids so we checked out early I went to go eat somewhere else......
5.0
Bar service was great, spacious room, good water pressure for a nice hot shower!
2.0
Breakfast was good and staff working and cleaning were awesome. Frustrating that ice machine on my floor didn’t work, either did machine on floor above so had to go 2 floors up to get ice.
5.0
Friendly service
5.0
The room was well appointed and comfortable.
4.0
No coffee
1.0
I am disappointed that this location is associated with the Embassy name. I booked the 1 bedroom suite with a sofa bed intentionally for my kids to have the option of staying with us on the pull out bed. There was 1 extra pillow but no linen so I called down and was told they had NO EXTRA LINEN! How does a hotel not have enough linen for the number of people the room advertises it accommodates?!
4.0
We enjoyed our stay at ES, although the breakfast was mediocre at best. Also late check out is now $25/hr, which is a non-starter. Other than that we enjoyed our stay. Nice flat screens in two rooms. Nice view of the mountains from the 6th floor. Bathrooms are spacious and clean. Ontario Mills mall is 6 min away. All good.
4.0
The hotel needs to be remodeled. Furniture and restroom needs updates. Staff was great. Loved breakfast and the complimentary drinks and light snacks.
2.0
The rooms were out dated. We were put in a handicap room with poor water pressure, poor lighting and a hard bed
6.0
This hotel was nice, however, there were a couple of things that were unsatisfactory. Toilet seat was dirty when we arrived. We had to clean it. Contacted the front desk. They were very apologetic. There was a loose fitting on the handicap handle. The sink drain stopper wasn’t able to be lifted. The basin filled with water and slow to drain. Water in the toilet was hot. Unusual.
3.0
It was very comfortable. Room service was amazing. Pool was fun.
1.0
Staff was rude and youg lady was too busy on her phone to care about what I thought Also $200 deposit is ridiculous! Ice machine didn’t work and because I was upset about deposit they put me right by the main entrance and by the elevators so I could hear everything and unable to get a good night sleep! I could say more but I will leave it at that!
5.0
Everything was superior would definitely stay again. Breakfast was very good.
4.0
Good stay
5.0
Great stay
5.0
Everything was great
5.0
I love staying at an embassy suite because they provide suite rooms without the crazy prices. It’s nice to have a sitting area and a separate room. I definitely feel like I get my money’s worth when I stay here.
We did have an issue with the air conditioning. We contacted the front desk and they promptly addressed the situation by moving us to another room with working AC. Thank you for your prompt attention to our situation. Will definitely stay here again.
4.0
The room was fine but the shower could use an update. The staff gave us a bit of grief when we asked for an extra blanket and pillow. The breakfast is great. One of the best hotel breakfasts I’ve had. Tons of options and you can make your own omelette. French toast was great.
3.0
Nice stay. Didn’t like that I ordered dinner to “pick up” from the restaurant downstairs (to avoid the excessive delivery fee). The young lady really said to me, well doesn’t your company pay for it? HUGE turnoff. Ruined what was almost a perfect business trip!
5.0
Great hotel great service
Thank you
4.0
Customer service was excellent, but the downside was that swimming/spa area was unavailable the whole weekend. I would have scored it higher if it was available, which is partly why i booked the room and location.
5.0
nice
5.0
After a long week at a workshop, it was nice to stay at hotel to relax , have dinner, and a drink.
3.0
Over a 4-night stay, purely to stay out of the heat... At arrival, toilet seat was broken (replaced within 30 minutes). For 4 people, only one wash cloth and 3 towels - needed to ask for more (daily). Moved rooms after 1st night to a preferred location - roach on kitchen floor; no bedding available for pull-out sofa bed, only two pillows; when asked for bedding, response was they ran out and don't have anymore. More pillows were brought much later. At 11pm, asked for more toilet paper. Response was they don't have anyone to bring it up but that we could go down to get it from the front desk (extremely inconvenient). Made to order breakfast service was fantastic! However, empty serving trays last 30 minutes of breakfast time was not refilled except on day 4. Workers were quick to end service promptly and removed trays and coffee pots immediately and turned down the lights to signal time was up. Then they disappeared to the back and went on breaks. Leaving guests in dark. Tables were not cleared for more than an hour after breakfast time ended. So what was the rush for?
For the purpose of staying out of the heat, the stay was great. Check-in and check-out was fast, easy and courteous.
4.0
Great location
3.0
The room was very clean our state was very nice we really enjoyed our visit beautiful place Hospitality very good
4.0
the space in the rooms was nice, we like having a living room and a bedroom. There are only 3 elevators for 6 floors, when we checked in on Friday 1 wasn't working when we left Sunday 2 weren't working. The hook to hang a towel in the bathroom had been pulled out and not replaced and the shower was slow to drain.
2.0
From the very beginning the stay was unpleasant. My husband and I are celebrating our anniversary. We booked our room and part of my family booked their room. We called ahead of time asking for joining rooms. We were told they had to say no over the room but, would be able to do so once we came in to check in. I had explained the reasoning for it. We had our teenage sons with us so we wanted to be able to be close while celebrating not having to walk from room to room.
We get there and was told because we had booked with Hotels.com it was impossible to get joining rooms.
Then we was hit with the $200 incidentals hold. Not that this was a problem it was the attitude that was presented while letting us know. With now a service fee to park overnight of $15.00. I have stayed at the particular Embassy several times. Never has there been a charge to park overnight.
They have not made any improvements to this hotel. In fact they have made changes that are for the worst. There was not one employee in this hotel that offered a smile or help. We were told because they would not accommodate us with joining rooms, they would put us on the same floor right across from each other. Well, this too was not true. They put my room the anniversary couple in the corner at the end of the hall with looking at the roof as my view. The other room was in the middle of the hall and it was a disabled room that we did not request. Staff couldn’t speak English the cooks were rude. Don’t stay here
5.0
This is one of the best hotels we've ever stayed at. Everything was in excellent working condition, the staff was great, and the food service amazing!
FAQs
How much does this hotel cost compared to others in Ontario?
The average price for a rental in Ontario is $159 per night. This rental is $71 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Embassy Suites Ontario Airport. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Embassy Suites Ontario Airport. Enjoy the water!
Is Embassy Suites Ontario Airport pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Embassy Suites Ontario Airport?
We found 8 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and laundry.
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