rooms are clean n big,staff is friendly, lots of stuff around in walking distance, restaurants n shopping, very nice breakfast

Nice hotel friendly staff , only thing toilet is low, for someone with bad knees.

I arrived at the hotel on time and my room was not ready I had to wait two hours because they allowed late checkouts. Then my room was never serviced the next day I arrived back to the hotel at 730 pm after visiting my sick mother and found my room not cleaned . I did bring it to the attention of the staff and they ignored it. I always stay at this hotel when visiting my mother and never had an experience like this. It was loud and noisy when kids running in the hallways at night while I was trying to sleep and this was at 11 pm. I was never compensated for the inconvenience. No apology at all. Then another night music playing at 1:00 in the morning. This is wrong and was wrong.

Everyone was super friendly and breakfast was always great and loved the variety! Room was clean and well organized! Only negative thing was for a 5 night stay we only had room service one time come by. We had to go to the front desk to get more towels etc, and the day room service came by they didnt knock or say house keeping. But other than that we enjoyed our stay!

The front desk staff was excellent

Latoya/Latonya at the front desk is incredible. If you're lucky enough to have her check you in, your stay will be off to an incredible start!!!!

Good location and quiet place!

We found it to be a nice hotel. The room was ok the biggest issue is having 2 double beds in the room. Doubke beds are hard to sleep comfortable with 2 adults. It said it was a newly renovated room but I'm not how newly it was renovated it seemed as though only parts of the room had been. The shower in the bathroom made very funny noises and really didnt have much preasure, along with the grouted area was not very clean and needs a good scrub. The couch that makes into a twin bed was super uncomfortable for when you sat on the couch it sank in. The breakfast was good. I was a little disappointed at breakfast when i heard another guest ask for some help with cutting up her toast (was obvious she waa handicapped and unable to use one arm) and was told by the attendant they couldn't help because they can not touch a guest food. Would have been if they had found someone to help her instead of ignoring the issue and making her breakfast experiece uncomfortable. My 9 year old child and I helped the lady so she had a better experience. Its the little bits of help that set an experience above others. I waa suprised to find that the pool was only open until 8pm and it says it is heated and its not very warm at all. The 2 times we brought my daughter down to the pool there was something going on with the pool. 1 time it was having more water put and the other time it was being cleaned with the machine. Those seem like things that should be done once it is shut down at 8pm.