👍We were greeted by a lovely receptionist, the room had everything we needed plus extra like microwave and fridge. We were offered the option of food, able to go to the lounge/bar area to watch a film or take a DVD. Bonus of a free ticket for our son for the theme park as it was closed being out of season. 👎Only surface cleaned, black scum around the plug and taps and spider webs. The thermostat in the room was set at 19 degrees and because we arrived bang on check in time the room hadn't be pre warmed. High up in the Peaks in February we were cold. The heaters are locked and controlled by the reception. I went to reception and asked if we could have it set for warmer and she was very accommodating and said it was reset. We went out to get food and on return it was warm. I then had a bath. Later my son wanted a bath but no hot water but an emersion type heater you had to press to boost it. We had been told about this but I never thought in a hotel this would happen after one bath especially in a room that sleeps 5. Basically it would need to heat for an hour between baths so went to bed. When we woke up at 8.30am the heater was cold and was set at 15 degrees. I tried to ring the reception 4 times through the website as no room phone but no pick up. In the end we just got dressed and left. There was hot water but to cold for a bath. At 110 pounds a night I did not expect to be controlled on baths, room temperature or be cold. For this reson I wouldn't recommend.

We stayed in willows .The room was compact but was perfect for an overnight stay. Everything was clean and new, the grandkids loved every minute. We went to Derwent gardens for the illuminations and couldn’t have picked a better place to stay.

The room I originally got given was not cleaned. The gentlemen didn’t know what to say , I was moved to another cabin , however the lamp was ready to be binned. It was very cold inside. Very small and not enough lamps for the desk underneath. I appreciate it was kids and family. But what do you have to accommodate business? The pics below are what I turned up to. I wasn’t happy , I checked out but I couldn’t explain my problems as it was very busy on Saturday morning. I would like to be compensated as it was a disaster.

The hotel staff were friendly but the accomodation is in serious need of updating and cleaning, we had little bugs in the fridge and the carpet was absolutely disgusting, a carpet cleaner would help if it cannot be replaced. the place is fab for matlock bath and we had a good day in the park but having a separate access for the park would be good as you have to walk up or down to access the park but wouldnt stay in the accomodation again.

When picking up my room key the manager said id underpaid for my room so charged me an extra £16.75 which I duly paid. Having them checked my bank in the morning I could see Id clearly paid the corrext amount. I went to ask for a refund and they said they couldn't at 8am as no manager was on the premises..

Rooms are housed in converted shipping containers- but were well equipped, clean and comfortable. Bunk beds were a big hit with our children (6&9), being right next to the park was a huge bonus for us. Though not really our “thing” the entertainment for the children in the evening was actually really good fun, followed by toasting marshmallows round a fire pit. Then a visit from “Gully” the park mascot in the morning also brought some smiles. Staff were all friendly and helpful- with a big dose of common sense. At breakfast one small child was quite upset by the arrival of a 6ft tall mouse, Gully’s helper very sensibly moved Gully out of the room to the hallway, and came back to see the child in question to make sure they were ok. Top marks. On the negative, the sink in the en-suite is on top of the toilet cistern to save space, but tricky to brush you teeth for smaller people, and although the dinner we had was good, served quickly and reasonably priced, it would be greatly to have a bit more variety out side of burgers/veg burgers, nuggets and fries. Overall recommend.

We booked a night stay on the way home from a short break and it seemed like a fun option. The theme was nice, my eldest is a huge Harry Potter fan so loved the Wizard Theme, the view was amazing, good showers and the bed was comfortable. The only real downsides was the temperature, no air con, no fan and although we had a balcony and the option to leave wide open, this was not an option as the minute we did all sorts of bugs found there way in (one of the draw backs to all the beautiful foliage Matlock Bath is famous for) and the breakfast option was a little confusing and not really worth the £25 we paid for it (£2 for a bowl of cereal?) but overall it’s a fun place, if I was looking for a place to stay outside the summer months this would definitely be up for consideration

Not have hot water for bathing, and the front desk off at 21:00, nobody can help. Horrible experience.