Location was very handy to all amenities, quick access to the center and pick-up locations for tours. I like that our room has a nice vista - overlooking the Tromsfjord. I like the set-up or design of the apartment.

No microwave. It would have been very handy when heating up food or etc. There isn't much kitchen/cooking wares or accessories. The floors seemed not mopped and you can still notice all left over stains on some surfaces.

Appartamento nuovo e con tutti i comfort. Posizione ottima e staff gentile

Unico neo: non era spiegato il costo aggiuntivo per l'utilizzo del divano letto (dalla descrizione dell'alloggio su Booking veniva indicato come appartamento per 3 persone), invece mi son state chieste 300 Nok a notte

I wish I could say at least one positive point, but it’s impossible, considering that my flight was rescheduled and this hotel just ignored that and I lost all amount of my “stay”.

The worst experience I've ever had with Booking. I had a problem with my flight, which was rescheduled by the airline due to the terrible weather conditions, which affected the entire coast and north of Norway. It was a chaotic week in which I could barely leave the house. I sent a message immediately after receiving the email from the airline the day before and tried to contact them by email, either to reschedule for next week or for a refund, and was told that they couldn't reschedule, only make a NEW booking at a new cost. That's not fair. There were rooms available on Booking, I was willing to pay some extra fee or penalty, or have part of my money refunded, and the hotel's response was that they couldn't do ANYTHING to help me. A terrible experience, I definitely don't recommend it! The city of Tromso is totally dependent on tourists and is susceptible to depending on the weather conditions, considering that all activities are "outdoor", and this hotel did not do the least to understand and/or help its customers.

I like the comfortable beds.

vander app: was not working and we stayed outside at midnight for an hour in order to get in. vander app customer number: in a call for 10mins just to tell me that he cannot help me on my check in issue. I called another number number for 5mins before he decided to send me their staff. vander app agency: racist staff who came in to resolve the app issue. He did not step out from his car when he arrived so I knocked his car window and told him that its me who needs help before he stepped outside after telling me to wait for few seconds. When we are in our room, my app was still not working and he told me to log out then log in, then it works. Here's the racist part: He told me that mostly that problem occurs when you came from Asia. I tried to take it light so I told him that yes we are originally from asia but we came from Switzerland as we live there. Then he tried to get it back by saying, ah I mean the phone made from Asia. I did not respond to that sentence because we are tired and I have my children whom the youngest (a downsyndrome) was sick (cough and runny nose) and it's been an hour we were outside -9°. Guys, we are in 2024. I know being a racist we cannot avoid but we can stick to professionalism. That is the line of work you choose, service. So do it accordingly and set aside your personal issues. Even with the issues during our check in, nobody give us the keycard or keys or whatever aside of the app. That staff just told me to log out then log in. I did that every now and then in elevator, in our room and late at night in the entrance until the day before we check out I received a message that the app broke down and I need to go to their office in the 2nd floor to get the key card. Really? Why just now? Honestly, the app performance is not ready yet to deploy at 100% especially the customers check in time varies depends on the flights arrival and ours was delayed.

Die Unterkunft an sich ist wirklich top. Ausstattung mega. Es gibt sogar einen Geschirrspüler. Zugang über Handyapp hat gut funktioniert (für den Anfang neu und gewöhnungsbedürftig). Müllentsorgung im Haus ganz unten gut erreichbar und alles gut ausgeschildert. Gute Mailerreichbarkeit bei Schwierigkeiten. Sehenswürdigkeiten sind gut erreichbar. Vor allem der Hafen und das Polaria sind in greifbarer Nähe. Für die Anreise kann man gegenüber auf den Parkplätzen sich hinstellen und dort in Ruhe ausladen. Für längere Standzeiten gibt es nur die Parkhäuser (sehr teuer!). Zum Polarmuseum, Trollmuseum usw. läuft man ein kleines bisschen, aber dafür kann man schön am Wasser entlang schlendern.

Wir fanden es schade, dass wir kein Zimmer weiter oben mit Ausblick hatten, sondern leider eines mit Blick in Richtung Restaurant und Gang. Könnte mir vorstellen, dass manche Menschen eine Mikrowelle in der Küche gut finden würden. Ich war etwas mit den ganzen Hausregeln überfordert, als ich sie gelesen habe und denen man neben der Bezahlung der Kaution zwingend zustimmen muss. Vor allem weil einiges von den Bestimmungen auch nicht vorher auf Booking.com ausgewiesen war (auf der richtigen Webseite von Vander dagegen schon). Besonders herausgestochen hatte für mich die Altersrestriktion von 25 Jahren. Diese sollte man beachten, wenn man diese Unterkunft bucht. Da wir über Silvester gebucht hatten und die Restriktion bis Ende 2023 wohl noch bei 20 Jahren lag, war es trotzdem okay, nachdem ich im Mailaustausch mit der Unterkunft war. Grundsätzlich kann ich die Unterkunft dennoch sehr empfehlen!

Although breakfast was not provided, the overall stay was enjoyable and comfortable. The water pressure was excellent, and the heater proved to be efficient, which is particularly important for me as a non-native to the country.

None to complaint for this trip. I shall return again.

On aime sa position géographique, la fonctionnalité de l’appartement et des équipements ! Aussi le calme et la sécurité.

Le sol n’était pas propre quand on a investi les lieux.

Very modern, warm, spacious and clean. Perfect location for access to the city. Bus stop and supermarket 1 min away. The apartment contained kitchen, fridge, oven, dishwasher making it very economical as we wanted to self cater some of the time.

We couldn’t think of anything. Would definitely stay here again. Highly recommend.

Die Unterkunft war schön und wir hatten alles was wir brauchten. Würden auf jeden Fall wieder kommen.

Anfangs das Schlüssel System, aber wenn man es erst einmal begriffen hat, ist es total easy und super. Das Schlafsofa war nicht ganz so bequem zum Schlafen.

Todo

Grandioser Ausblick vom Zimmer . Nah im Zentrum . War alles da was wir gebraucht haben .

A cama é muito gostosa.

A parte de pegar a chave não é explicada antes, tive muita dificuldade para conseguir entrar no meu quarto, péssima a explicação do que é necessário fazer.

It’s well maintained and at a very location.

You have to clear your own garbage before leaving. This is inconvenient. Also, since all you are dependent on is your phone, it makes it big scary to leave your in case you forget you phone inside, there isn’t much that you can do. Especially when you’re travelling solo. There should some way to contact the staff, or may it was there but wasn’t made very obvious.

Location, clean and modern

The cumbersome app entry system and no real explanation or video on how to use it. Also for 3 people luggage storage could be improved. Finally a microwave would have been handy.

Super lokalizacja, w pokoju dostępne wszystko co potrzebne, ładny wystrój, duży plus za możliwość pozostawienia bagażu przed zameldowaniem i po, wygodna kanapa w holu i jeszcze raz - super lokalizacja

Pokoje miały być dźwiękoszczelne, niestety było słychać hałas z ulicy i z okolicznych pokoi (np. przesuwanie krzeseł)

The property is clean, has a fully equipped kitchen and the location is great.

Nothing

Die zentrale Lage, das funktionale Bad und die, trotz ihrer Größe, gut ausgestattete Küche.

Das Besteck war nicht sauber und musste nachgespült werden. Das Schlafsofa hatte eine tiefe Mulde in der Mitte, war insgesamt zu weich und hatte deshalb einen schlechten Schlafkomfort.

The room exceeded all expectations and was exceptional in every way. The facilities were well-organized and offered more than what was anticipated. The beds were incredibly comfortable, and the added bonus of a great view made the stay even more enjoyable.

The check-in process was quite problematic, especially for those with foreign phone numbers who were unable to receive SMS confirmations. Additionally, the lack of a proper lobby made it difficult to communicate with staff easily. Furthermore, it was disappointing that the cleaning service did not occur on a daily basis.

La ubicación y las vistas desde la habitación

El sistema que usan para las llaves se hace muy complicado. Si llegas tarde, como fue nuestro caso, nos tuvieron q ayudar otros huéspedes para poder entrar y además la entrada si llegas fuera de hora, tienes que bajar un piso con las maletas por las escaleras. Lo mismo hay que hacer si sales pronto, antes que abra la puerta principal. Subir con las maletas un piso por la escalera. En el ascensor también se usa la app para subir, por lo que, entre que no engancha bien y siempre te sale el apple pay, al final, si otros huéspedes han llamado al ascensor, te recorres todos los pisos del hotel hasta que por fin funciona la app y te deja ir a tu piso. El restaurante que está dentro del hotel en el primer piso, huele muchísimo y huele por todos los pisos. La habitación no es muy grande y la cama de matrimonio está pegada a la pared, con lo cual, uno tiene que entrar en la cama casi a gatas. El tema de que no haya limpieza tampoco me gustó mucho y si quieres toallas limpias te cobran

Amazing location! If you’re take the local bus from the airport, it’s only about a 2-3 minute walk away from the stop. The room had everything you needed in the kitchen- pots, utensils, knives, scissors, cutting boards, Tupperware, cups, mugs, glasses, wine opener etc. There was an oven, stovetop, dishwasher and fridge. There were towels, body soap, hand soap and dish soap. They also had a coffee maker and tea kettle. The bathroom floor is heated! Love that! There’s a drying rack which came in handy when hand washing some things. Comfortable bed. There’s a little table in there too which is nice. I went to the office on floor two and had them make me a key card. I never had any issue getting into the building and I came back at all hours of the night. This building is sooo close to everything you need! Was a short walk from all the tour meetings points. Literally right next door to a big grocery store I went to a lot.

Nothing! It fit every need for me.

Sehr gut ausgestattetes und zentrales Apartment. Der Ausblick aus dem 7 Stock war traumhaft. Das Apartment ist sehr stylisch und neu eingerichtet. Küche ist mit allem ausgestattet was man für den normalen Gebrauch benötigt. Die Lage ist top, man kann zu Fuß alle wichtigen Orte erreichen. Mehrere Parkmöglichkeiten sind auch in der Nähe vorhanden. Das mit der App als Zimmerkarte ist Gewöhnungsbedürftig aber funktioniert soweit ganz gut wenn man den Trick raus hat.

Gegen den Geruch, der aus dem Restaurant unten in die Fahrstühle und Flure zieht, sollte vielleicht mal was unternommen werden sehr unangenehm. Auch der Nachtzugang der im Keller liegt sollte nochmal durchdacht werden. Es stinkt so nach altem Müll das ist mehr als unangenehm und für den Standard dieses Komplexes nicht angemessen. Apartment könnte ein bisschen besser beleuchtet sein. Essbereich ziemlich dunkel.

Struttura in posizione centrale, fornita di tutto, nuova, prezzo in linea con quelli di Tromso, self check-in e check-out con la app, perfetta per stare qualche giorno e poter cucinare

Non c'era molto per pulire, abbiamo trovato qualche capello in giro appena arrivati

Sehr zentrale Lage

Nachteingang Die Kommunikation mit der Administration

Good for city attractions. All facilities required, next to Spar for food shopping, across road from Mack Brewery & Pub, close to Polaris bus stop. Clean. Well equipped kitchen. Loved sitting in window watching traffic.

Apartment on corner overlooking busy junction. Saturday night busy & noisy student bar across the road. Send WiFi code in welcome e mail as it took ages to find small poster for WiFi log in. Not easily found from night entrance. Smell from Restaurant below in corridor. Gap between bottom of bed and wall very tight.

没有早餐 位置是不错的 就在市中心

app 电子锁钥匙 需要改进 要告诉客户 怎么注册app 登陆等细节 我到了宾馆 在宾馆一楼注册一个小时app 登陆不进去 我是葡萄牙的手机号码 死活收不到app 注册信息的验证码 等下保安一个小时后处理这件事情 他才告诉我 进入挪威后 手机要关机重新启动才能收到验证码 结果 手机重启后 信息界面弹出来十几条数字验证码 太不方便了 让客户为了拿电子app钥匙 白白花了一个小时多 在这么很鸡肋的事情上 还不如 给房卡方便！

Excellent location and facilities. Would go back again

The access app didn't work as well as it could

The location at the center of Tromsö is great. Shops, harbour for boat trips, coffee bars and restaurants and museums, it is all at walking distance. The view, if you book room with sea view, is also amazing.

Personally I didn't like the app that you had to use as key. The whole experience is rather impersonal. The concept is aimed at efficiency (the toilet paper included) and I missed the hospitality of a 'normal' good hotel. If you don't want to see or communicate with people, why start a hotel? Having said that, the room was good, the location excellent and the mails and app are working smoothly.

Struttura nuova e accogliente. Ben fornita di tutto, non mancava nulla.

La chiave elettronica scaricabile dalla app è interessante, ma non essendoci reception bisogna stare attenti a non dimenticare il cellulare in camera o di non averlo scarico, altrimenti non si entra più nella stanza.

Very good location and new clean apartment.

Very clean and well organized, very warm

Nice and clean. Nice views.

The app takes some time to get used to.