Grand Hotel Therme

Professional spa and wellness Spacious and numerous saunas and pools

In my arrival and check in I was informed that Chalet restaurant was fully booked which is completely unfair as I didn’t have any opportunity, chance to be able to book a table for two . I didn’t waste any time around or waste time with other activities, I just entered checked in and informed the Chalet restaurant was fully booked . Conclusion : new guest , check in on time zero opportunity to benefit from a service provided from hotel ( service provided not for me but for other guests) They told me they understand me but that’s all . I also told them that I understand them . The result was that I was the loser and the one who was not able to use this service which existed for others but not for me the new guest who checked on time .

A loot of pools and restaurants, spa.

The room—specifically its walls—require repair and looks unkempt. Bed linens should either be new or thoroughly laundered; we had to ask for a change of bedding because it wasn't clean.

Our stay was perfect! Amazing spa, good food and lots of things to do. Loved the adult zones! We'll come back with the kids next time - the Fun park is absolutely amazing with so much things to entertain everyone! Staff was also amazing, handled the power shortages like a pro (the entire village was affected).

The organisation of the staff. Sometimes they didn't know what to do.

Има доста забавления за деца и много хубава СПА зона. Стаите са просторни.

Имахме ол инклузив пакет, но въпреки това доста от нещата във фън парка се заплащат, не може да се разбере предварително кое е включено и кое не. Стаята ни беше със запушена мивка и вратата на терасата не се затваряше, което не е окей за цената, която платихме. Отделно исках стая с две легла, а ни настаниха в стая със спалня.