Hotel Sureño Yucatan

It was very stylishly decorated - a beautiful boutique hotel. The breakfast area and reception area were light and airy. Rooms were large, with fridge, and beds v comfortable. Excellent choice of breakfast options - with complimentary fruit and yoghurt. Music on the rooftop Fri and Sat. Staff helpful and good at responding to issues arising. Arturo and Gabriel get a shout out for their friendliness and helpfulness. Coffee maker in room and water bottles provided daily.

The bathroom was stylish but not very practical. Shower door had gaps on both sides which led to a flooded bathroom and bedroom on one occasion. Shelf over sink made teeth cleaning difficult.

The customer service team, Julian, Ana and Gabriel were exceptional in the service they provided. They are the heartbeat of the hotel. Toiletries and a little extras were provided. Streaming platforms on the TV made staying in entertaining. The bed was comfortable and breakfast was bespoke. Overall I liked the ambience of the hotel.

The room is on the small side.

El personal maravilloso, desayunamos y la comida esta deliciosa, habitación cómoda y bonita.

La alberca podria estar más limpia y había una falla en el lavabo, nada que no se pudiera arreglar. Lo recomiendo mucho.

The staff is really nice The bed is comfortable They got european electrical sockets

The fotos are misleading, the pool is filthy and disgusting without chloride etc The hotel only has a restaurant thats open until 4pm and no room service afterwards or other ameneties. How can this have 5 stars??? They have multiple big hotel chains next to them and all of them are the same price with much better ameneties The AC in the room is incredibly loud! I put it on the lowest setting and couldnt even hear the TV! The wifi did not work and they had to get me access to a special wifi connection The office chair is really unpleasant and the desk as well for work. The shower takes 5mins to get hot